Error upgrade to Plesk 12.5

[asturmas]

Hello,
We have try upgrade Plesk to 12.5 but process has failed:

Installation started in background
Determining the packages that need to be installed.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/panel.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk-service-node-utilities.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk-service-node.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk-site.msi: 10%..21%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/panel-management.msi: 11%..21%..31%..41%..50%..60%..71%..80%..91%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk-locale-base-en-US.msi: 12%..21%..30%..41%..50%..60%..70%..81%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk-zend.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk-l10n.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk-skins.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk-engine.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/spaw.msi: 10%..21%..30%..40%..52%..62%..72%..83%..92%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/panel-desktop.msi: 11%..20%..32%..42%..52%..64%..72%..80%..94%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk-python.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk-perl.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk-db-upgrader.msi: 12%..23%..35%..40%..52%..64%..70%..84%..94%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/awstats.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/spamassassin.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/mylittleadmin.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/plesk-migration-manager.msi: 10%..22%..31%..40%..52%..61%..70%..82%..91%..100% was finished.
File downloading PANEL-WIN_12.5.30/thirdparty-msi-Windows-any-x86_64/WebDeploy_amd64_en-US.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/health-monitoring.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading SITEBUILDER-WIN_12.5.29/dist-msi-Microsoft-2003-i386/sitebuilder-core.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/mysql51-server-configurator.msi: 10%..21%..30%..40%..50%..61%..71%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/php5.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/php53.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/php54.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/php55.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/php56.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/thirdparty-msi-Windows-any-x86_64/requestRouter_x64.msi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PANEL-WIN_12.5.30/thirdparty-msi-Windows-any-x86_64/webfarm_v1.1_x64.msi: 10%..20%..31%..40%..51%..60%..71%..80%..91%..100% was finished.
Installing packages
upgrading Plesk settings...
Enabling IIS Tracing...
installing Web Farm Framework...
installing IIS Request Router Module...
upgrading Plesk Utilities...
upgrading Plesk Service Node...
upgrading Plesk WebSite...
upgrading Plesk Skins...
upgrading Plesk Engine...
upgrading Plesk base locale...
upgrading Plesk Zend Framework...
upgrading Python helper...
installing Perl helper...
installing Plesk DB upgrader...
upgrading Plesk core components...
upgrading SPAW Editor...
upgrading Plesk additional locales...
upgrading Plesk desktop items...
upgrading Plesk management...
upgrading AWStats...
update configuration of MySQL 5.1 server...
upgrading SpamAssassin...
upgrading myLittleAdmin...
upgrading Plesk Migration Manager...
upgrading Microsoft Web Deploy...
upgrading System Health Monitor package...
MSI: Error! Service 'Parallels System Health Monitor' (ParallelsHealthMonitor) could not be deleted. Verify that you have sufficient privileges to remove system services.
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\health-monitoring.msi': Fatal error during installation. (Error code 1603)
Error: The installation of the package 'health-monitoring' failed with code 1603. (upgrade: upgrading System Health Monitor package...)
Not all packages were installed.
Please, contact product technical support.

Installation log

(...)
[2015-10-22 21:52:14.388190] MSI (04): Property(S): DATABASE = C:\Windows\Installer\ad39a268.msi
[2015-10-22 21:52:14.388190] MSI (04): Property(S): OriginalDatabase = C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\health-monitoring.msi
[2015-10-22 21:52:14.388190] MSI (04): Property(S): UILevel = 2
[2015-10-22 21:52:14.388190] MSI (04): Property(S): Preselected = 1
[2015-10-22 21:52:14.388190] MSI (04): Property(S): ACTION = INSTALL
[2015-10-22 21:52:14.388190] MSI (04): Property(S): ROOTDRIVE = C:\
[2015-10-22 21:52:14.388190] MSI (04): Property(S): CostingComplete = 1
[2015-10-22 21:52:14.388190] MSI (04): Property(S): OutOfDiskSpace = 0
[2015-10-22 21:52:14.388190] MSI (04): Property(S): OutOfNoRbDiskSpace = 0
[2015-10-22 21:52:14.388190] MSI (04): Property(S): PrimaryVolumeSpaceAvailable = 0
[2015-10-22 21:52:14.388190] MSI (04): Property(S): PrimaryVolumeSpaceRequired = 0
[2015-10-22 21:52:14.388190] MSI (04): Property(S): PrimaryVolumeSpaceRemaining = 0
[2015-10-22 21:52:14.388190] MSI (04): Property(S): AdminGroup = Administrators
[2015-10-22 21:52:14.388190] MSI (04): Property(S): SSLRANDOM = 2909576799
[2015-10-22 21:52:14.388190] MSI (04): Property(S): Action_OnStageNormal = <actionslist uilevel="2"/>

[2015-10-22 21:52:14.388190] MSI (04): Property(S): Action_OnStagePostinstall = <actionslist uilevel="2"/>

[2015-10-22 21:52:14.403822] MSI (04): Property(S): Action_OnStagePreinstall = <actionslist uilevel="2"/>

[2015-10-22 21:52:14.403822] MSI (04): === Logging stopped: 22/10/2015 21:52:14 ===
[2015-10-22 21:52:14.466708] Package action: InstallMsiPackage, package: health-monitoring, exec time: 505 sec. desc: file='C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\health-monitoring.msi', command-line='REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1'
[2015-10-22 21:52:14.466708] Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\health-monitoring.msi': Fatal error during installation. (Error code 1603)
Action '<install-msi-package command-line="REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1" />' failed with error 1603(0x00000643)
Error: The installation of the package 'health-monitoring' failed with code 1603. (upgrade: upgrading System Health Monitor package...)
Not all packages were installed.
Please, contact product technical support.

We have run the installation again and select upgrade Health Monitoring

Installation started in background
Determining the packages that need to be installed.
File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/health-monitoring.msi: completed.
Installing packages
upgrading System Health Monitor package...
MSI: Error! Service 'Parallels System Health Monitor' (ParallelsHealthMonitor) could not be deleted. Verify that you have sufficient privileges to remove system services.
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\health-monitoring.msi': Fatal error during installation. (Error code 1603)
Error: The installation of the package 'health-monitoring' failed with code 1603. (upgrade: upgrading System Health Monitor package...)
Not all packages were installed.
Please, contact product technical support.

He have try run the new command http://download1.parallels.com/Ples...inistrator-guide/index.htm?fileName=74677.htm

C:\Users\Administrator>plesk repair installation
'installation' is not a command


exit status 1

And now when try login to Plesk have this error:

ERROR: Class 'Promo_Mobile' not found (AdminHome.php:32)

How to solve this?

Thanks,

 

[Maxim Elchugin]

Hello,
could you try to start Plesk Autoinstaller from cmd running by Administrator and complete upgrade?

For run cmd by Administrator, you have to find cmd in Start Menu, click right mouse button and choose "Run as Administrator".

 

[asturmas]

Hello,
We have complete Plesk upgrade and now Plesk works. But still cant update Health Monitor.

Any idea?

[2015-10-28 03:02:16.543543] Installation started in background
[2015-10-28 03:02:16.543543] Determining the packages that need to be installed.
[2015-10-28 03:02:16.543543] Getting packages to installation list:
[2015-10-28 03:02:16.559146] Following packages will be installed: health-monitoring-12.5.12808.noarch
[2015-10-28 03:02:16.559146] ----------------
[2015-10-28 03:02:16.559146] Add packages with unresolved deps to blacklist
[2015-10-28 03:02:16.559146] PkgManager: start resolving packages
[2015-10-28 03:02:16.559146] findNecessaryPackages(): start pass 0
[2015-10-28 03:02:16.559146] Find directly required packages for health-monitoring-12.5.12808.noarch
[2015-10-28 03:02:16.559146] No packages that requires older version, skipped
[2015-10-28 03:02:16.559146] === Package resolving sucessfuly ends ===
[2015-10-28 03:02:16.559146] (b) health-monitoring.msi
[2015-10-28 03:02:16.559146] (s) dotnet45-4.5.51650
[2015-10-28 03:02:16.559146] (s) panel-management-12.5.12333
[2015-10-28 03:02:16.559146] Check package set before installation
[2015-10-28 03:02:16.574774] The following packages from not selected components will be installed because they are required by other components' packages you selected for installation:
[2015-10-28 03:02:17.949713] FileFetcher: get file (PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/)/health-monitoring.msi
[2015-10-28 03:02:17.949713] File downloading PANEL-WIN_12.5.30/dist-msi-Microsoft-2003-i386/health-monitoring.msi: completed.
[2015-10-28 03:02:18.262262] Installing packages
[2015-10-28 03:02:18.262262] Create tiny repository only with resolved list and system packages
[2015-10-28 03:02:18.262262] Regenerate packages provides cache.
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist90' from panel-12.5.30.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist100' from panel-12.5.30.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist110' from panel-12.5.30.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist90' from plesk-service-node-utilities-12.5.13169.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist110' from plesk-service-node-utilities-12.5.13169.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'iis-web-components' from plesk-service-node-12.5.12333.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'iis-web-components' from plesk-site-12.5.12333.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist8 >= 8.1' from plesk-engine-12.5.13290.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist90' from plesk-engine-12.5.13290.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'iis-web-components' from plesk-engine-12.5.13290.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist90' from plesk-python-2.7.5230.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist110' from plesk-perl-5.20.101.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist90' from php53-5.3.2901.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist100' from php53-5.3.2901.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist90' from php54-5.4.4502.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist100' from php54-5.4.4502.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist110' from php55-5.5.3002.noarch
[2015-10-28 03:02:18.262262] Warning: unresolved requires 'vcredist110' from php56-5.6.1402.noarch
[2015-10-28 03:02:18.277822] Find directly required packages for health-monitoring-12.5.12808.noarch
[2015-10-28 03:02:18.277822] (regen conflicts cache)
[2015-10-28 03:02:18.277822] (update package names cache)
[2015-10-28 03:02:18.277822] No packages that requires older version, skipped
[2015-10-28 03:02:18.277822] (regen obsoletes cache)
[2015-10-28 03:02:18.277822] upgrading System Health Monitor package...
[2015-10-28 03:02:18.293527] Launch installation 'C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\health-monitoring.msi' with command-line 'REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1'
[2015-10-28 03:02:20.902889] MSI (04): === Logging started: 28/10/2015 03:02:20 ===
[2015-10-28 03:02:20.965326] MSI (08): Action 03:02:20: INSTALL.
[2015-10-28 03:02:20.965326] MSI (04): Action start 03:02:20: INSTALL.
[2015-10-28 03:02:20.965326] MSI (1a): 1: Plesk System Health Monitor 2: {BA984A8E-8202-4C91-94B7-3D97B124FBB4}
[2015-10-28 03:02:20.965326] MSI (08): Action 03:02:20: Drop_REINSTALL.
[2015-10-28 03:02:26.840352] MSI (09): Service: Parallels System Health Monitor
[2015-10-28 03:06:37.121629] MSI: Error! Service 'Parallels System Health Monitor' (ParallelsHealthMonitor) could not be deleted. Verify that you have sufficient privileges to remove system services.
MSI (01): Service 'Parallels System Health Monitor' (ParallelsHealthMonitor) could not be deleted. Verify that you have sufficient privileges to remove system services.
[2015-10-28 03:06:37.152880] MSI (04): Action ended 03:06:37: InstallFinalize. Return value 3.
[2015-10-28 03:06:37.152880] MSI (04): Action ended 03:06:37: INSTALL. Return value 3.
[2015-10-28 03:06:37.152880] MSI (04): Property(N): UpgradeCode = {94FEA880-41A8-4835-8C47-7969E3B05705}
[2015-10-28 03:06:37.152880] MSI (04): Property(N): INSTALLDIR = C:\Program Files (x86)\Parallels\Plesk\
[2015-10-28 03:06:37.152880] MSI (04): Property(N): DATADIR = C:\Program Files (x86)\Parallels\Plesk\
[2015-10-28 03:06:37.152880] MSI (04): Property(N): FontsFolder = C:\Windows\Fonts\
[2015-10-28 03:06:37.152880] MSI (04): Property(N): admin_bin = C:\Program Files (x86)\Parallels\Plesk\admin\bin\
[2015-10-28 03:06:37.152880] MSI (04): Property(N): var_health_data_localhost = C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\
[2015-10-28 03:06:37.152880] MSI (04): Property(N): TARGETDIR = C:\
[2015-10-28 03:06:37.152880] MSI (04): Property(N): WixUIRMOption = UseRM
[2015-10-28 03:06:37.152880] MSI (04): Property(N): ALLUSERS = 1
[2015-10-28 03:06:37.168463] MSI (04): Property(N): THIS_INSTALLED = 1
[2015-10-28 03:06:37.168463] MSI (04): Property(N): REINSTALLMODE = mscode
[2015-10-28 03:06:37.168463] MSI (04): Property(N): Action_OnStagePrecommit = <actionslist uilevel="2"/>
[2015-10-28 03:06:37.293496] MSI (09): Unpublishing Product Features
[2015-10-28 03:06:37.309086] MSI (09): Updating component registration
[2015-10-28 03:06:37.309086] MSI (09): InstallInitialize
[2015-10-28 03:06:37.637219] MSI (04): Action ended 03:06:37: INSTALL. Return value 3.
[2015-10-28 03:06:37.652811] MSI (04): Property(S): UpgradeCode = {94FEA880-41A8-4835-8C47-7969E3B05705}
[2015-10-28 03:06:37.652811] MSI (04): Property(S): INSTALLDIR = C:\Program Files (x86)\Parallels\Plesk\
[2015-10-28 03:06:37.652811] MSI (04): Property(S): DATADIR = C:\Program Files (x86)\Parallels\Plesk\
[2015-10-28 03:06:37.652811] MSI (04): Property(S): THIS_INSTALLED = 1
[2015-10-28 03:06:37.652811] MSI (04): Property(S): Action_OnStagePrecommit = <actionslist uilevel="2"/>
[2015-10-28 03:06:37.652811] MSI (04): Property(S): admin = C:\Program Files (x86)\Parallels\Plesk\admin\
[2015-10-28 03:06:37.652811] MSI (04): Property(S): var_health_data = C:\Program Files (x86)\Parallels\Plesk\var\health\data\
[2015-10-28 03:06:37.652811] MSI (04): Property(S): var_health = C:\Program Files (x86)\Parallels\Plesk\var\health\
[2015-10-28 03:06:37.652811] MSI (04): Property(S): var = C:\Program Files (x86)\Parallels\Plesk\var\
[2015-10-28 03:06:37.668430] MSI (04): Property(S): VersionNT = 603
[2015-10-28 03:06:37.730927] MSI (04): Property(S): USERNAME = Windows User
[2015-10-28 03:06:37.730927] MSI (04): Property(S): OriginalDatabase = C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\health-monitoring.msi
[2015-10-28 03:06:37.730927] MSI (04): Property(S): DATABASE = C:\Windows\Installer\c886ef5b.msi
[2015-10-28 03:06:37.746535] MSI (04): === Logging stopped: 28/10/2015 03:06:37 ===
[2015-10-28 03:06:37.871535] Package action: InstallMsiPackage, package: health-monitoring, exec time: 259 sec. desc: file='C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\health-monitoring.msi', command-line='REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1'
[2015-10-28 03:06:37.871535] Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\health-monitoring.msi': Fatal error during installation. (Error code 1603)
Action '<install-msi-package command-line="REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1" />' failed with error 1603(0x00000643)
Error: The installation of the package 'health-monitoring' failed with code 1603. (upgrade: upgrading System Health Monitor package...)
Not all packages were installed.
Please, contact product technical support.