Issue Error 500 Plesk

[Samuel Desloges]

Now when I'm trying to access to Plesk, i have:

[[controllers.error.error.title]]
500
PleskFatalException
Can not to read /usr/local/psa/admin/htdocs/locales/default file.

Type PleskFatalException
Message Can not to read /usr/local/psa/admin/htdocs/locales/default file.
File common_func.php
Line 508


--------------------------------


It's not the same error than yesterday:
[[controllers.error.error.title]]
500
Plesk\Exception\Database
DB query failed: SQLSTATE[HY000] [1049] Unknown database 'psa'

Type Plesk\Exception\Database
Message DB query failed: SQLSTATE[HY000] [1049] Unknown database 'psa'
File Mysql.php
Line 60

 

[Samuel Desloges]

After service sw-cp-server restart.
[[controllers.error.error.title]]
500
PleskFatalException
Can not to read /usr/local/psa/admin/htdocs/locales/default file.

Type PleskFatalException
Message Can not to read /usr/local/psa/admin/htdocs/locales/default file.
File common_func.php
Line 508

 

[Samuel Desloges]

First I have tried to upgrade mariadb 5.5 to 10.4 (I have seen after than 10.4 is not compatible with Plesk)

 

[sebgonzes]

And

ls -l /usr/local/psa/admin/htdocs/locales/default ?
If don't exist, try copy what we have :
echo "en-US:ENGLISH:GERMANIC:UNITED STATES;" > /usr/local/psa/admin/htdocs/locales/default and review the new error.

 

[Samuel Desloges]

ls: cannot access /usr/local/psa/admin/htdocs/locales/default: No such file or directory

 

[Samuel Desloges]

echo "en-US:ENGLISH:GERMANIC:UNITED STATES;" > /usr/local/psa/admin/htdocs/locales/default
-bash: /usr/local/psa/admin/htdocs/locales/default: No such file or directory

 

[sebgonzes]

Try to create it in this case :

echo "en-US:ENGLISH:GERMANIC:UNITED STATES;" > /usr/local/psa/admin/htdocs/locales/default

and then review the error that you have

 

[sebgonzes]

And what about

ls -l /usr/local/psa/admin/htdocs/
ls -l /usr/local/psa/admin/
ls -l /usr/local/psa/

?

 

[Samuel Desloges]

ls -l /usr/local/psa/admin/htdocs/
total 620
-rw-r--r-- 1 root root 338 Nov 15 17:18 activate.php
-rw-r--r-- 1 root root 578 Nov 15 17:18 application.php
-rw-r--r-- 1 root root 318 May 8 2015 bu_pubkey.txt
-rw-r--r-- 1 root root 10482 Nov 15 17:18 check-plesk.php
-rw-r--r-- 1 root root 6377 Nov 15 17:18 ch_pass_by_secret.php
-rw-r--r-- 1 root root 8617 Nov 15 17:18 cligate.php
drwxr-xr-x 2 root root 4096 Nov 21 10:54 creation_templates
drwxr-xr-x 3 root root 4096 Jan 13 15:43 domains
drwxr-xr-x 3 root root 4096 Nov 21 10:54 enterprise
drwxr-xr-x 2 root root 4096 Nov 21 10:54 error_docs
-rw-r--r-- 1 root root 113459 Nov 15 17:18 favicon.ico
-rw-r--r-- 1 root root 11432 Nov 15 17:18 get_password.php
drwxr-xr-x 3 root root 4096 May 8 2015 health
-rw-r--r-- 1 root root 6138 Nov 15 17:18 help.php
drwxr-xr-x 6 root root 4096 Nov 21 10:54 images
-rw-r--r-- 1 root root 1890 Nov 15 17:18 index.php
drwxr-xr-x 3 root root 4096 Nov 4 16:37 javascript
-rw-r--r-- 1 root root 714 Nov 15 17:18 login.php
-rw-r--r-- 1 root root 5722 Nov 15 17:18 login_up.php
-rw-r--r-- 1 root root 1914 Nov 15 17:18 logout.php
drwxr-xr-x 2 root root 4096 Nov 21 10:54 mailconfig
drwxr-xr-x 33 root root 4096 Dec 28 03:37 modules
-rw-r--r-- 1 root root 349978 Nov 15 17:18 msrdp.cab
-rwxr-xr-x 1 root root 4584 Nov 15 17:18 outdated.html
-rw-r--r-- 1 root root 1234 Nov 15 17:18 plesk.php
-rw-r--r-- 1 root root 26 Nov 15 17:18 robots.txt
drwxr-xr-x 3 root root 4096 Nov 15 17:18 schemas
drwxr-xr-x 2 root root 4096 Nov 21 10:54 server
drwxr-xr-x 12 root root 4096 Nov 21 10:54 spaw
drwxr-xr-x 12 psaadm psaadm 4096 Nov 15 17:18 theme-skins
-rw-r--r-- 1 root root 1401 Nov 15 17:18 vzcp_redirect.php

 

[Samuel Desloges]

ls -l /usr/local/psa/admin/
total 156
drwxr-xr-x 5 root root 4096 Nov 14 19:34 application
drwxr-x--- 2 root psaadm 4096 Sep 1 2018 archives
drwxr-xr-x 3 root root 4096 Jan 13 15:43 bin
drwxr-xr-x 4 root root 4096 Jan 13 15:43 conf
drwxr-xr-x 3 root root 4096 Nov 15 04:19 cp
drwxr-xr-x 2 root root 4096 Nov 21 10:54 db
drwxr-xr-x 2 root root 4096 Jan 13 15:43 externals
drwxr-xr-x 15 root root 4096 Jan 13 15:43 htdocs
drwxr-xr-x 2 root root 4096 Nov 4 16:37 lib
drwxr-x--- 2 psaadm root 4096 Nov 15 17:18 logs
-rw-r--r-- 1 root root 71616 Jan 1 01:36 migration.log
drwxr-xr-x 106 root root 20480 Jan 13 15:43 plib
drwxr-xr-x 3 root root 4096 Jan 13 15:43 sbin
drwxrwx--- 2 psaadm psaadm 4096 Nov 15 17:18 sessions
drwxr-xr-x 6 root root 4096 Nov 15 06:51 share
drwxr-xr-x 3 root root 4096 Aug 26 2015 smb
drwxr-xr-x 4 root root 4096 Nov 21 10:54 ui-library

 

[sebgonzes]

try to create folder :
mkdir /usr/local/psa/admin/htdocs/locales

and then create the file

echo "en-US:ENGLISH:GERMANIC:UNITED STATES;" > /usr/local/psa/admin/htdocs/locales/default

 

[Samuel Desloges]

ls -l /usr/local/psa/
total 48
drwxr-xr-x 20 root root 4096 Jan 13 15:42 admin
drwxr-xr-x 3 root root 4096 Jan 13 15:43 bin
drwxr-xr-x 4 root root 4096 Jan 16 14:07 bootstrapper
drwxr-xr-x 7 root root 4096 Jan 13 15:43 etc
drwxr-xr-x 3 root root 4096 Mar 17 2017 lib
drwxr-xr-x 3 root root 4096 Nov 15 17:18 libexec
drwxr-xr-x 6 root root 4096 Jan 13 15:43 PMM
drwxrwxrwt 11 root root 12288 Jan 13 15:43 tmp
drwxr-xr-x 14 psaadm psaadm 4096 Jan 13 15:43 var
-rw-r--r-- 1 root root 31 Nov 15 17:17 version

 

[Samuel Desloges]

Error has changed:

[[controllers.error.error.title]]
500
Session_Exception
Unable to set up default locale: default locale does not exist or undefined.

Type Session_Exception
Message Unable to set up default locale: default locale does not exist or undefined.
File Panel.php
Line 60

 

[sebgonzes]

At this point, it seem dificult to resolve the problem...
Try to update your plesk with the objective to restore deleted files :

/usr/local/psa/admin/bin/autoinstaller

 

[sebgonzes]

check this post before : default locale does not exist or undefined plesk after upgrade to 10.4.4

/usr/local/psa/bin/server_pref --set-default -locale en-U