Issue Error 502 nginx

[kankamuso]

Server operating system version

22.04.4 LTS

Plesk version and microupdate number

18.0.60 #1

I had some hardware problemas with my provider and moved to a new one. We ordered it with Ubuntu and restored all our domains, emails, etc.. A few days later it has started throwing error 502 and I cannot find a way to solve it. If, for a given domain, I disable nginx acting like a proxy, it will show the main web but it will still fail with subdomains like webmail.xxxx.com and any other page like https://mypage/my_sub_page.

We are running this:

OS: Ubuntu 22.04.4 LTS
Product: Plesk Obsidian 18.0.60 Update #1, last updated on April 25, 2024 12:03 PM

Any help will be appreciated as I don't know what else to check after performing full plesk repair, checking there is apache2 running and that IPBan is disabled...

Thanks in advance,

Jose

 

[Martin Dias]

Either check logs and provide more detailed information, or contact the support team.

Check the Apache and Nginx logs ones at first:

https://support.plesk.com/hc/en-us/articles/12377744787991-Plesk-for-Linux-services-logs-and-configuration-files#apache

To sign in to support, please go to https://support.plesk.com
If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-