Error by Plesk Panel Update 10.x

[pc-notdienst]

Fehler






Internal error: File specified by 619fbaff-1b74-acdf-9303-2399da6857d5 was not found




Message

File specified by 619fbaff-1b74-acdf-9303-2399da6857d5 was not found



File

LogFile.php



Line

36



Type

Smb_Exception_NotFound

 

[IgorG]

Need more details. How it can be reproduced? What is Plesk version? OS version? Any additional error logs. From /var/log/sw-cp-server/error_log at least.

 

[pc-notdienst]

BS

Linux 2.6.31.5-xxxx-std-ipv4-32



Panel-Version

10.4.4 Update #13, zuletzt aktualisiert am Jan 21, 2012 05:37 PM


error_log:
2012-01-31 08:54:06: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
2012-01-31 08:54:06: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
2012-01-31 08:54:09: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
2012-01-31 08:54:10: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
2012-01-31 08:54:10: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
2012-01-31 08:54:12: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
2012-01-31 08:54:13: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
2012-01-31 08:54:13: (network_openssl.c.134) SSL: 5 -1 104 Connection reset by peer
2012-01-31 08:54:13: (connections.c.632) connection closed: write failed on fd 14
2012-01-31T08:54:35+01:00 CRIT (2): Smb_Exception_NotFound: File specified by 619fbaff-1b74-acdf-9303-2399da6857d5 was not found
file: /usr/local/psa/admin/plib/CommonPanel/Update/LogFile.php
line: 36
code: 0
2012-01-31 08:54:36: (mod_fastcgi.c.2582) FastCGI-stderr: Smb_Exception_NotFound: File specified by 619fbaff-1b74-acdf-9303-2399da6857d5 was not found
file: /usr/local/psa/admin/plib/CommonPanel/Update/LogFile.php
line: 36
code: 0
trace: #0 /usr/local/psa/admin/panel/application/controllers/UpdateController.php(122): CommonPanel_Update_LogFile->__construct('619fbaff-1b74-a...')
#1 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): UpdateController->logAction()
#2 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('logAction')
#3 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#4 /usr/local/psa/admin/panel/application/library/AdminPanel/Application/Web.php(20): Zend_Controller_Front->dispatch()
#5 /usr/local/psa/admin/panel/application/public/index.php(15): AdminPanel_Application_Web->run()
#6 {main}


2012-01-31 08:59:41: (mod_fastcgi.c.2582) FastCGI-stderr: PHP Warning: Missing argument 2 for {closure}(), called in /opt/plesk-billing/lib/lib-tk/include/common.php on line 323 and defined in /opt/plesk-billing/lib/lib-tk/include/common.php on line 196
PHP Warning: Missing argument 3 for {closure}(), called in /opt/plesk-billing/lib/lib-tk/include/common.php on line 323 and defined in /opt/plesk-billing/lib/lib-tk/include/common.php on line 196

2012-01-31T09:12:08+01:00 CRIT (2): Smb_Exception_NotFound: File specified by 619fbaff-1b74-acdf-9303-2399da6857d5 was not found
file: /usr/local/psa/admin/plib/CommonPanel/Update/LogFile.php
line: 36
code: 0
2012-01-31 09:12:08: (mod_fastcgi.c.2582) FastCGI-stderr: Smb_Exception_NotFound: File specified by 619fbaff-1b74-acdf-9303-2399da6857d5 was not found
file: /usr/local/psa/admin/plib/CommonPanel/Update/LogFile.php
line: 36
code: 0
trace: #0 /usr/local/psa/admin/panel/application/controllers/UpdateController.php(122): CommonPanel_Update_LogFile->__construct('619fbaff-1b74-a...')
#1 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): UpdateController->logAction()
#2 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('logAction')
#3 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#4 /usr/local/psa/admin/panel/application/library/AdminPanel/Application/Web.php(20): Zend_Controller_Front->dispatch()
#5 /usr/local/psa/admin/panel/application/public/index.php(15): AdminPanel_Application_Web->run()
#6 {main}

 

[pc-notdienst]

@IgorG

Du you have enough information now?

 

[pc-notdienst]

Hi Parallels Support,

why you are not responding???? Its not a really good service?

You ask for more information, then you got it but still now response from you????

 

[IgorG]

Sorry, but it is a forum, a place for discussions and it not a support helpdesk because we can't login on your server and investigate problem there. Only Support Team can do it. If you need urgent support - contact Paralles Support Team here - http://www.parallels.com/support And if they really find a bug, they send bugreport to developers.
On forum you can just receive or not receive suggestions but not support.

 

[pc-notdienst]

Yes i know. But after i updated to Plesk 10.4.4 i have so much troubles. Email did not work well, Updates did not work well, Plesk Panel did not work well. So many problems and no support. I opened already a support ticket, also here very very bad and slowly support.

 

[IgorG]

Could you please send me ticket id? I will check it.

 

[olliedc]

Did you resolve this problem, I have the same issue... falling over with the same error message when trying to update.

My logs are similar but not identical:

2012-05-03 13:30:47: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2012-05-03 13:55:15: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2012-05-03 14:27:51: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2012-05-03 15:24:25: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2012-05-03 16:20:49: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2012-05-03 17:17:15: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2012-05-03 18:13:34: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2012-05-03 19:09:44: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2012-05-03 20:05:56: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2012-05-03 21:02:14: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2012-05-03 21:58:33: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2012-05-03 22:54:41: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2012-05-04 07:53:09: (connections.c.458) unknown status: 404
2012-05-04T13:41:12+01:00 CRIT (2): Smb_Exception_NotFound: File specified by 9846ed6a-b0c4-16d0-0347-64ceb3d931d8 was not found
file: /usr/local/psa/admin/plib/CommonPanel/Update/LogFile.php
line: 36
code: 0
2012-05-04 13:41:12: (mod_fastcgi.c.2582) FastCGI-stderr: Smb_Exception_NotFound: File specified by 9846ed6a-b0c4-16d0-0347-64ceb3d931d8 was not found
file: /usr/local/psa/admin/plib/CommonPanel/Update/LogFile.php
line: 36
code: 0
trace: #0 /usr/local/psa/admin/panel/application/controllers/UpdateController.php(122): CommonPanel_Update_LogFile->__construct('9846ed6a-b0c4-1...')
#1 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): UpdateController->logAction()
#2 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('logAction')
#3 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#4 /usr/local/psa/admin/panel/application/library/AdminPanel/Application/Web.php(20): Zend_Controller_Front->dispatch()
#5 /usr/local/psa/admin/panel/application/public/index.php(15): AdminPanel_Application_Web->run()
#6 {main}


2012-05-04 13:46:36: (connections.c.281) SSL: -1 5 104 Connection reset by peer
2012-05-04T13:46:54+01:00 CRIT (2): Smb_Exception_NotFound: File specified by 71ce0094-ce51-5256-4b93-f0ab610838ac was not found
file: /usr/local/psa/admin/plib/CommonPanel/Update/LogFile.php
line: 36
code: 0
2012-05-04 13:46:54: (mod_fastcgi.c.2582) FastCGI-stderr: Smb_Exception_NotFound: File specified by 71ce0094-ce51-5256-4b93-f0ab610838ac was not found
file: /usr/local/psa/admin/plib/CommonPanel/Update/LogFile.php
line: 36
code: 0
trace: #0 /usr/local/psa/admin/panel/application/controllers/UpdateController.php(122): CommonPanel_Update_LogFile->__construct('71ce0094-ce51-5...')
#1 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): UpdateController->logAction()
#2 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('logAction')
#3 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#4 /usr/local/psa/admin/panel/application/library/AdminPanel/Application/Web.php(20): Zend_Controller_Front->dispatch()
#5 /usr/local/psa/admin/panel/application/public/index.php(15): AdminPanel_Application_Web->run()
#6 {main}


Many thanks

 

[IgorG]

Regarding "ssl handshake failure" look at article http://kb.parallels.com/en/8119

 

[ReynoldJ]

I opened a case with parallels and got the following fix.

------------------
I suppose that the flag of failed installation process was set in Plesk database, but it was not reset after the next successful attempt. In order to fix that, I ran the reinstallation of Plesk microupdates using the command:

/usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch
------------------

Hope this might help someone.