error creating ftp users

[matttyb]

When I try and create a ftp user I get error "Error: Unable to update FTP account: Unable to create web user: Update FTP user failed: ftpmng --add-user failed: Empty error message from utility.". windows event viewer error says this
Faulting application ftpmng.exe, version 9.201.0.0, time stamp 0x49ec4673, faulting module iisftpprovider.dll, version 9.201.0.0, time stamp 0x49ec4a54, exception code 0xc0000409, fault offset 0x000d238b, process id 0xf74, application start time 0x01ca024168b53f59.
server 2008 datacenter 32-Bit tried running the configurator didnt help anyone have any idea?

 

[voobrajulka ya]

Have you tried reconfiguring FTP configuration using these commands?

"%plesk_bin%\ftpmng.exe" --remove-vhost --vhost-name=yourdomain.com
"%plesk_bin%\ftpmng.exe" --reconfigure-vhost --vhost-name=yourdomain.com

Also may be useful to reconfigure domain configuration in IIS:

"%plesk_bin%\websrvmng.exe" --reconfigure-vhost --vhost-name=yourdomain.com

 

[Admin_Aksh]

Hi,

Instructions provided here are very appropriate and should work to resolve the issue.i have faced this issue many times and i had to go through some additional troubleshooting steps, i prepared a post so others can avail the benefits of it.
Please check the below URL:-
http://blog.geek4support.com/?p=50

Thanks
Geek4Support Team
http://blog.geek4support.com