Error, error, error

[Nzeri]

I become crazy!!!

There ist following message:

Fehler: Error! Failed to read product information from the file versions.inf3
Failed to download the package https://autoinstall.plesk.com/versions.inf3:
Couldn't resolve host 'autoinstall.plesk.com'
Not all packages were installed.
Please, resolve the above problem and try installing the packages again.
If you cannot resolve the problem on your own, contact product technical support for assistance.

What can I do?

I cant get any mail, cant send, cannot update plesk - ist really crazy.

Please help

 

[blank_page]

Hi,

This requires more info. Show the people some errors log , not the plesk autoinstaller messages. No offense to swsoft but that does not help too much.

 

[jorgemoreno]

the same error

I have the same error, in the control panel when I want to update it takes like 15 min and then shows this message:

Error: Error! Failed to read product information from the file versions.inf3
Failed to download the package https://autoinstall.plesk.com/versions.inf3:
connect() timed out!
Not all packages were installed.
Please, resolve the above problem and try installing the packages again.
If you cannot resolve the problem on your own, contact product technical support for assistance..

 

[blank_page]

Hi,

Sorry for not reading carefully your message Nzeri. You have a problem with resolving autoinstall.plesk.com

Resolution : add the proper line to /etc/hosts so that your server sees this subdomain.

64.131.90.31 autoinstall.plesk.com

if you cahnge o a proper dns server would help you more. That resides in /etc/resolv.conf


jorgemoreno -- you have a firewall problem or other connection problem to this same site.

Check your firewall and connectivity to that site.