ERROR: Exception Unable to logon user (): (1385) Logon failure:

[DominicD]

Hello,

I'm running Plesk 8.6.0 on windows 2003 web edition. I suddenly started to receive the following error when going to the login web page for plesk.

ERROR: Exception
Unable to logon user (SERVER24\Plesk Administrator): (1385) Logon failure: the user has not been granted the requested logon type at this computer.

0: auto_prepend\auth.php3:41
iskeyprop(string 'demo')
1: auto_prepend\auth.php3:41

I've been looking up google for a solution but didn't found anything to resolve this problem.

Anyone who ever got this problem?

The user Plesk Administrator is part of the group administrators so it should have acces to pretty much everithing on the server. What is wrong?

 

[DominicD]

Here are some more details about the error from the windows event veiwer:

Event Type: Error
Event Source: Unable to thread impersonate run without profile
Event Category: None
Event ID: 1
Date: 9/4/2009
Time: 11:23:10 AM
User: NT AUTHORITY\SYSTEM
Computer: SERVER24
Description:
Unable to logon user (SERVER24\Plesk Administrator): (1385) Logon failure: the user has not been granted the requested logon type at this computer.









at RaiseException in C:\WINDOWS\system32\kernel32.dll
at CxxThrowException in C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_B80FA8CA\MSVCR80.dll
at 404A9A in C:\Program Files\SWsoft\Plesk\admin\bin\plesksrv.exe
at 41D625 in C:\Program Files\SWsoft\Plesk\admin\bin\plesksrv.exe
at 41EA30 in C:\Program Files\SWsoft\Plesk\admin\bin\plesksrv.exe
at 41EF71 in C:\Program Files\SWsoft\Plesk\admin\bin\plesksrv.exe

Execute file name:

 

[DominicD]

And again some more details about the problem from event viewer again but this time for plesksvr:

Event Type: Error
Event Source: plesksrv
Event Category: None
Event ID: 1
Date: 9/3/2009
Time: 4:04:40 PM
User: NT AUTHORITY\SYSTEM
Computer: SERVER24
Description:
The description for Event ID ( 1 ) in Source ( plesksrv ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Fatal error has been occured, service is stopping, .

 

[DominicD]

Never mind, I've found my solution.

in add remove program do a modify (repair) on Plesk.

Check local policies and make sur all psa users (psacln psaserv pdsaadm) are in the appropriate policies. (we figured this one out checking the policies of another plesk server.