[ERROR] Failed to check Plesk API connection to the source server 'source'

Gigaveri · Nov 15, 2015

Hello,

Cpanel to plesk 12.5.30 Migration promlem error please help me

Code:

[INFO] START: Check if migration list file already exists
[INFO] FINISH: Check if migration list file already exists
[INFO] START: Check migrator updates
[INFO] FINISH: Check migrator updates
[INFO] START: Check connections
[ERROR] Failed to check Plesk API connection to the source server 'source' (185.90.81.9): The command "/bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf" executed at the source server 'source' (185.90.81.9) returned a non-zero exit code.
============================================================================
Stderr:
stdin: is not a tty
/bin/grep: /etc/psa/psa.conf: No such file or directory

============================================================================
Stdout:

============================================================================

1. If this happened because of a network issue, re-run the migration tool.
2. Ensure that the host is up and there are no firewall rules that may block SSH connection to the host.
3. To investigate the issue, login to the host by SSH, run the command and look at the result.
[INFO] START: Check if migration list file already exists
[INFO] FINISH: Check if migration list file already exists
[INFO] START: Check migrator updates
[INFO] FINISH: Check migrator updates
[INFO] START: Check connections
[ERROR] Failed to check Plesk API connection to the source server 'source' (185.90.81.9): The command "/bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf" executed at the source server 'source' (185.90.81.9) returned a non-zero exit code.
============================================================================
Stderr:
stdin: is not a tty
/bin/grep: /etc/psa/psa.conf: No such file or directory

============================================================================
Stdout:

============================================================================

1. If this happened because of a network issue, re-run the migration tool.
2. Ensure that the host is up and there are no firewall rules that may block SSH connection to the host.
3. To investigate the issue, login to the host by SSH, run the command and look at the result.
[INFO] START: Check if migration list file already exists
[INFO] FINISH: Check if migration list file already exists
[INFO] START: Check migrator updates
[INFO] FINISH: Check migrator updates
[INFO] START: Check connections
[ERROR] Failed to check Plesk API connection to the source server 'source' (185.90.81.9): The command "/bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf" executed at the source server 'source' (185.90.81.9) returned a non-zero exit code.
============================================================================
Stderr:
stdin: is not a tty
/bin/grep: /etc/psa/psa.conf: No such file or directory

============================================================================
Stdout:

============================================================================

1. If this happened because of a network issue, re-run the migration tool.
2. Ensure that the host is up and there are no firewall rules that may block SSH connection to the host.
3. To investigate the issue, login to the host by SSH, run the command and look at the result.
[INFO] START: Check if migration list file already exists
[INFO] FINISH: Check if migration list file already exists
[INFO] START: Check migrator updates
[INFO] FINISH: Check migrator updates
[INFO] START: Check connections
[ERROR] Failed to check Plesk API connection to target Plesk server: Failed to execute local command '/bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf': [Errno 2] No such file or directory
[INFO] START: Check if migration list file already exists
[INFO] FINISH: Check if migration list file already exists
[INFO] START: Check migrator updates
[INFO] FINISH: Check migrator updates
[INFO] START: Check connections
[ERROR] Failed to check Plesk API connection to target Plesk server: Failed to execute local command '/bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf': [Errno 2] No such file or directory
[INFO] START: Check if migration list file already exists
[INFO] FINISH: Check if migration list file already exists
[INFO] START: Check migrator updates
[INFO] FINISH: Check migrator updates
[INFO] START: Check connections
[ERROR] Failed to check Plesk API connection to the source server 'source' (185.90.81.9): The command "/bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf" executed at the source server 'source' (185.90.81.9) returned a non-zero exit code.
============================================================================
Stderr:
stdin: is not a tty
/bin/grep: /etc/psa/psa.conf: No such file or directory

============================================================================
Stdout:

============================================================================

1. If this happened because of a network issue, re-run the migration tool.
2. Ensure that the host is up and there are no firewall rules that may block SSH connection to the host.
3. To investigate the issue, login to the host by SSH, run the command and look at the result.
[INFO] START: Check if migration list file already exists
[INFO] FINISH: Check if migration list file already exists
[INFO] START: Check migrator updates
[INFO] FINISH: Check migrator updates
[INFO] START: Check connections
[ERROR] Failed to check Plesk API connection to the source server 'source' (185.90.81.9): The command "/bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf" executed at the source server 'source' (185.90.81.9) returned a non-zero exit code.
============================================================================
Stderr:
stdin: is not a tty
/bin/grep: /etc/psa/psa.conf: No such file or directory

============================================================================
Stdout:

============================================================================

1. If this happened because of a network issue, re-run the migration tool.
2. Ensure that the host is up and there are no firewall rules that may block SSH connection to the host.
3. To investigate the issue, login to the host by SSH, run the command and look at the result.
[INFO] START: Check if migration list file already exists
[INFO] FINISH: Check if migration list file already exists
[INFO] START: Check migrator updates
[INFO] FINISH: Check migrator updates
[INFO] START: Check connections
[ERROR] Failed to check Plesk API connection to the source server 'source' (185.90.81.9): The command "/bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf" executed at the source server 'source' (185.90.81.9) returned a non-zero exit code.
============================================================================
Stderr:
stdin: is not a tty
/bin/grep: /etc/psa/psa.conf: No such file or directory

============================================================================
Stdout:

============================================================================

1. If this happened because of a network issue, re-run the migration tool.
2. Ensure that the host is up and there are no firewall rules that may block SSH connection to the host.
3. To investigate the issue, login to the host by SSH, run the command and look at the result.

IgorG · Nov 15, 2015

Have you checked on Plesk server that command

# /bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf

works fine?

For example, on my test Plesk 12.5 server I see:

[root@ppu12-5 ~]# /bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf
PRODUCT_ROOT_D /usr/local/psa

Gigaveri · Nov 16, 2015

IgorG said:
Have you checked on Plesk server that command

# /bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf

works fine?

For example, on my test Plesk 12.5 server I see:

[root@ppu12-5 ~]# /bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf
PRODUCT_ROOT_D /usr/local/psa

Hello,

12.5.30.10

yes it works but does not carry

[root@server ~]# /bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf
PRODUCT_ROOT_D /usr/local/psa
[root@server ~]#

error: Looks like migration can not be started. The most common cause: wrong IP address, administrator login or password specified, so please check it first. Refer logs for details:

Code:

=|1. If this happened because of a network issue, re-run the migration tool.
=|2. Ensure that the host is up and there are no firewall rules that may block SSH connection to the host.
=|3. To investigate the issue, login to the host by SSH, run the command and look at the result.
+|2015-11-16_11:29:04,527|D|MT|core.workflow.runner.by_subscription|||Execute shutdown action 'cleanup'
+|2015-11-16_11:29:04,527|D|MT|core.workflow.runner.by_subscription|||Enter common action block
+|2015-11-16_11:29:04,527|D|MT|core.workflow.runner.by_subscription|||Checking whether it is required to execute action
+|2015-11-16_11:29:04,527|D|MT|core.workflow.runner.by_subscription|||START: Uninstall migration agent files
+|2015-11-16_11:29:04,527|D|MT|core.workflow.runner.by_subscription|||FINISH: Uninstall migration agent files
+|2015-11-16_11:29:04,528|D|MT|core.workflow.runner.by_subscription|||Checking whether it is required to execute action
+|2015-11-16_11:29:04,528|D|MT|core.workflow.runner.by_subscription|||START: Remove temporary SSH keys
+|2015-11-16_11:29:04,528|D|MT|core.workflow.runner.by_subscription|||FINISH: Remove temporary SSH keys
+|2015-11-16_11:29:04,528|D|MT|core.workflow.runner.by_subscription|||Checking whether it is required to execute action
+|2015-11-16_11:29:04,529|D|MT|core.workflow.runner.by_subscription|||START: Close SSH connections
+|2015-11-16_11:29:04,529|D|MT|core.connections.ssh.connection_pool|||Closing SSH connection to the source server 'source' (185.90.81.9)
+|2015-11-16_11:29:04,529|D|MT|core.connections.ssh.server_connection.lazy_open|||Close SSH connection to the the source server 'source' (185.90.81.9)
+|2015-11-16_11:29:04,593|D|MT|core.workflow.runner.by_subscription|||FINISH: Close SSH connections
+|2015-11-16_11:29:04,593|D|MT|core.workflow.runner.by_subscription|||Checking whether it is required to execute action
+|2015-11-16_11:29:04,593|D|MT|core.workflow.runner.by_subscription|||START: Shutdown Windows rsync servers
+|2015-11-16_11:29:04,594|D|MT|core.workflow.runner.by_subscription|||FINISH: Shutdown Windows rsync servers
+|2015-11-16_11:29:04,594|D|MT|core.workflow.runner.by_subscription|||Checking whether it is required to execute action
+|2015-11-16_11:29:04,594|D|MT|core.workflow.runner.by_subscription|||START: Stop remote Windows agents
+|2015-11-16_11:29:04,594|D|MT|core.workflow.runner.by_subscription|||FINISH: Stop remote Windows agents
+|2015-11-16_11:29:04,594|D|MT|core.workflow.runner.by_subscription|||Exit common action block
+|2015-11-16_11:29:04,594|E|MT|parallels|||Failed to check Plesk API connection to the source server 'source' (185.90.81.9): The command "/bin/grep -m1 -E '^\s*PRODUCT_ROOT_D' /etc/psa/psa.conf" executed at the source server 'source' (185.90.81.9) returned a non-zero exit code.
=|2015-11-16_11:29:04,594|E|MT|parallels|||============================================================================
=|2015-11-16_11:29:04,594|E|MT|parallels|||Stderr:
=|2015-11-16_11:29:04,594|E|MT|parallels|||stdin: is not a tty
=|2015-11-16_11:29:04,594|E|MT|parallels|||/bin/grep: /etc/psa/psa.conf: No such file or directory
=|2015-11-16_11:29:04,594|E|MT|parallels|||
=|2015-11-16_11:29:04,594|E|MT|parallels|||============================================================================
=|2015-11-16_11:29:04,594|E|MT|parallels|||Stdout:
=|2015-11-16_11:29:04,594|E|MT|parallels|||
=|2015-11-16_11:29:04,594|E|MT|parallels|||============================================================================
=|2015-11-16_11:29:04,594|E|MT|parallels|||
=|2015-11-16_11:29:04,594|E|MT|parallels|||1. If this happened because of a network issue, re-run the migration tool.
=|2015-11-16_11:29:04,594|E|MT|parallels|||2. Ensure that the host is up and there are no firewall rules that may block SSH connection to the host.
=|2015-11-16_11:29:04,594|E|MT|parallels|||3. To investigate the issue, login to the host by SSH, run the command and look at the result.
+|2015-11-16_11:29:08,760|D|MT|core.workflow.runner.by_subscription|||Enter common action block
+|2015-11-16_11:29:08,760|D|MT|core.workflow.runner.by_subscription|||Checking whether it is required to execute action
+|2015-11-16_11:29:08,760|D|MT|core.workflow.runner.by_subscription|||START: Get operation progress in current session
+|2015-11-16_11:29:08,761|D|MT|core.workflow.runner.by_subscription|||FINISH: Get operation progress in current session
+|2015-11-16_11:29:08,761|D|MT|core.workflow.runner.by_subscription|||Exit common action block
+|2015-11-16_11:29:09,291|D|MT|core.workflow.runner.by_subscription|||Enter common action block
+|2015-11-16_11:29:09,291|D|MT|core.workflow.runner.by_subscription|||Checking whether it is required to execute action
+|2015-11-16_11:29:09,291|D|MT|core.workflow.runner.by_subscription|||START: Get operation progress in current session
+|2015-11-16_11:29:09,292|D|MT|core.workflow.runner.by_subscription|||FINISH: Get operation progress in current session
+|2015-11-16_11:29:09,292|D|MT|core.workflow.runner.by_subscription|||Exit common action block

IgorG · Nov 16, 2015

Failed to check Plesk API connection to the source server 'source' (185.90.81.9)

But what is your source server? Plesk or cPanel?

NamNam · Nov 16, 2015

I've exactly the same problem, my server source is a Cpanel server.

I want migrate my accounts form cpanel to plesk 12.5.30

If you have any solution

Gigaveri · Nov 16, 2015

IgorG said:
But what is your source server? Plesk or cPanel?

Cpanel to plesk 185.90.81.9 cpanel

Aleksey Filatev · Nov 16, 2015

Hello,

Migration from Cpanel available only via CLI now. It will be available via GUI in Plesk Migrator 1.4, which will be released till the end of November.

You can refer http://talk.plesk.com/threads/migration-transfer-manager-missing.335372/#post-789322 how to use Plesk Migrator CLI. You can use following configuration file samples: cpanel.ini or cpanel.simple.ini.

Also I would like to suggest you complete instruction how to migrate from Cpanel: http://docs.plesk.com/en-US/12.5/mi...rvers/migrating-from-a-server-running-cpanel/.

If you runing migration from Cpanel and have received errors like "/bin/grep: /etc/psa/psa.conf: No such file or directory" in most cases it means that source panel type was specified in config.ini incorrectly:

[GLOBAL]
source-type = "plesk"

Instead of

[GLOBAL]
source-type = "cpanel"

Gigaveri · Nov 16, 2015

Aleksey Filatev said:
Hello,

Migration from Cpanel available only via CLI now. It will be available via GUI in Plesk Migrator 1.4, which will be released till the end of November.

You can refer http://talk.plesk.com/threads/migration-transfer-manager-missing.335372/#post-789322 how to use Plesk Migrator CLI. You can use following configuration file samples: cpanel.ini or cpanel.simple.ini.

Also I would like to suggest you complete instruction how to migrate from Cpanel: http://docs.plesk.com/en-US/12.5/mi...rvers/migrating-from-a-server-running-cpanel/.

Hello,

Let's wait until the end of November?

Aleksey Filatev · Nov 16, 2015

Gigaveri said:
Let's wait until the end of November?

Could I suggest you to try Plesk Migrator CLI for migration from Cpanel to Plesk? As you can see, there are several simple steps to perform it.

Or you can refer http://talk.plesk.com/threads/free-migration-from-cpanel-to-plesk-12.331870/ to get assistance.

Gigaveri · Nov 16, 2015

Aleksey Filatev said:
Could I suggest you to try Plesk Migrator CLI for migration from Cpanel to Plesk? As you can see, there are several simple steps to perform it.

Or you can refer http://talk.plesk.com/threads/free-migration-from-cpanel-to-plesk-12.331870/ to get assistance.

Hello,

error

Code:

[root@server panel-migrator]# ./plesk-migrator generate-migration-list
[INFO] Initialize migrator
[INFO] Load configuration
[INFO] Target Plesk host: 185.90.81.126
[INFO] Deploy migration agent to '192.227.159.214'
[INFO] START: Check if migration list file already exists
[INFO] FINISH: Check if migration list file already exists
[INFO] START: Check migrator updates
[INFO] FINISH: Check migrator updates
[INFO] START: Check connections
[INFO]
[INFO] START: check services on target servers
[INFO] Checking: Services
[INFO] Checking: Service web on target Plesk server
[INFO] Checking: Service ftp on target Plesk server
[INFO] Checking: Service mail on target Plesk server
[INFO] Checking: Service dns on target Plesk server
[INFO] Checking: Service mysql on target Plesk server
[INFO] Checking: Service plesk on target Plesk server (185.90.81.126)
[INFO]
Services' Issues
|
|- Service 'web on target Plesk server'
|
|- Service 'ftp on target Plesk server'
|
|- Service 'mail on target Plesk server'
|
|- Service 'dns on target Plesk server'
|
|- Service 'mysql on target Plesk server'
|
`- Service 'plesk on target Plesk server (185.90.81.126)'

[INFO] The report was saved into the file /usr/local/psa/var/modules/panel-migrator/sessions/migration-session/test_service_report.2015.11.16.13.24.54
[INFO] ******************** Summary ********************
[INFO] Operation finished successfully for 6 out of 6 services
[INFO] Checked objects      Total Successful Warnings Failed
[INFO] Service              6     6          0        0
[INFO] All services are working correctly.
[INFO] FINISH: check services on target servers
[INFO] FINISH: Check connections
[INFO] START: Fetch information from source panel
[INFO] START: Fetch data from source cPanel
[INFO]
[INFO] START: fetch info from source servers
[INFO] Create source panel dump XML
[ERROR] Error downloading dump log file: Channel closed.
[ERROR] ABORT (by exception): fetch info from source servers
[ERROR] Failed to perform action: Fetch data from source cPanel
Cause: Error creating migration dump: Channel closed.
That is a critical error, migration was stopped.
[root@server panel-migrator]#

Aleksey Filatev · Nov 16, 2015

Could you please provide me (privately) debug log: /usr/local/psa/var/modules/panel-migrator/logs/panel-migrator.debug.log. Detailed steps listed there, so I would be able to detect concrete command, that throws error like "Channel closed".

Gigaveri · Nov 16, 2015

Aleksey Filatev said:
Could you please provide me (privately) debug log: /usr/local/psa/var/modules/panel-migrator/logs/panel-migrator.debug.log. Detailed steps listed there, so I would be able to detect concrete command, that throws error like "Channel closed".

Code:

+|2015-11-16_13:40:12,725|D|MT|parallels|||Context:
=|2015-11-16_13:40:12,725|D|MT|parallels|||Traceback (most recent call last):
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/cli/common_cli.py", line 40, in run
=|2015-11-16_13:40:12,725|D|MT|parallels|||    migrator = create_migrator_func(_read_config(config_path))
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/cli/migration_cli.py", line 30, in <lambda>
=|2015-11-16_13:40:12,725|D|MT|parallels|||    create_migrator_func=lambda config: _create_migrator(config),
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/cli/migration_cli.py", line 672, in _create_migrator
=|2015-11-16_13:40:12,725|D|MT|parallels|||    migrator_object = migrator_class(config)
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/source/cpanel/migrator.py", line 29, in __init__
=|2015-11-16_13:40:12,725|D|MT|parallels|||    self.global_context.dump_agent = self._get_dump_agent()
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/utils/common/__init__.py", line 179, in wrapper
=|2015-11-16_13:40:12,725|D|MT|parallels|||    value = func(*args, **kw)
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/source/cpanel/migrator.py", line 165, in _get_dump_agent
=|2015-11-16_13:40:12,725|D|MT|parallels|||    self._get_settings()
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/source/cpanel/pmm_agent.py", line 13, in __init__
=|2015-11-16_13:40:12,725|D|MT|parallels|||    cli_options
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/source/legacy/pmm_agent.py", line 32, in __init__
=|2015-11-16_13:40:12,725|D|MT|parallels|||    super(UnixPmmMigrationAgent, self).__init__(global_context, server)
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/utils/pmm/agent.py", line 59, in __init__
=|2015-11-16_13:40:12,725|D|MT|parallels|||    self.agent_dir = self._deploy()
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/source/legacy/pmm_agent.py", line 152, in _deploy
=|2015-11-16_13:40:12,725|D|MT|parallels|||    with self._source_server.runner() as runner:
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/opt/plesk/python/2.7/lib/python2.7/contextlib.py", line 17, in __enter__
=|2015-11-16_13:40:12,725|D|MT|parallels|||    return self.gen.next()
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/connections/source_server.py", line 57, in runner
=|2015-11-16_13:40:12,725|D|MT|parallels|||    with self._ssh.runner() as runner:
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/opt/plesk/python/2.7/lib/python2.7/contextlib.py", line 17, in __enter__
=|2015-11-16_13:40:12,725|D|MT|parallels|||    return self.gen.next()
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/connections/ssh/server_connection/base.py", line 48, in runner
=|2015-11-16_13:40:12,725|D|MT|parallels|||    with self.ssh() as ssh:
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/opt/plesk/python/2.7/lib/python2.7/contextlib.py", line 17, in __enter__
=|2015-11-16_13:40:12,725|D|MT|parallels|||    return self.gen.next()
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/connections/ssh/server_connection/lazy_open.py", line 37, in ssh
=|2015-11-16_13:40:12,725|D|MT|parallels|||    self._contextmanager = self._connect_ssh()
=|2015-11-16_13:40:12,725|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/connections/ssh/server_connection/base.py", line 75, in _connect_ssh
=|2015-11-16_13:40:12,725|D|MT|parallels|||    self._node_description, self._ssh_settings.ip, self._ssh_settings.ssh_auth.username, err
=|2015-11-16_13:40:12,725|D|MT|parallels|||MigrationError: Failed to connect to the the source server 'cpanel' (192.227.159.214) at '192.227.159.214' by SSH as 'root': Authentication failed.
+|2015-11-16_13:40:12,726|E|MT|parallels|||Failed to connect to the the source server 'cpanel' (192.227.159.214) at '192.227.159.214' by SSH as 'root': Authentication failed.

Aleksey Filatev · Nov 16, 2015

Could you please try to connect via ssh manually from your target Plesk 12.5 server to source Cpanel server with ssh-username and ssh-password, specified in section [cpanel] of your configuration file?

Gigaveri · Nov 16, 2015

Code:

=|2015-11-16_16:28:10,649|D|MT|parallels|||Traceback (most recent call last):
=|2015-11-16_16:28:10,649|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/cli/common_cli.py", line 50, in run
=|2015-11-16_16:28:10,649|D|MT|parallels|||    options.method(migrator.action_runner)
=|2015-11-16_16:28:10,649|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/cli/migration_cli.py", line 226, in <lambda>
=|2015-11-16_16:28:10,649|D|MT|parallels|||    lambda runner: runner.run_entry_point('generate-migration-list'),
=|2015-11-16_16:28:10,649|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/workflow/runner/base.py", line 35, in run_entry_point
=|2015-11-16_16:28:10,649|D|MT|parallels|||    self.run(entry_point)
=|2015-11-16_16:28:10,649|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/workflow/runner/by_subscription.py", line 61, in run
=|2015-11-16_16:28:10,649|D|MT|parallels|||    self._run_common_actions_tree(actions_tree)
=|2015-11-16_16:28:10,649|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/workflow/runner/by_subscription.py", line 85, in _run_common_actions_tree
=|2015-11-16_16:28:10,649|D|MT|parallels|||    self._run_common_actions_tree(action, action_path)
=|2015-11-16_16:28:10,649|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/workflow/runner/by_subscription.py", line 93, in _run_common_actions_tree
=|2015-11-16_16:28:10,649|D|MT|parallels|||    self._run_common_action_plain(action)
=|2015-11-16_16:28:10,649|D|MT|parallels|||  File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/workflow/runner/by_subscription.py", line 128, in _run_common_action_plain
=|2015-11-16_16:28:10,649|D|MT|parallels|||    raise MigrationError(full_failure_message)
=|2015-11-16_16:28:10,649|D|MT|parallels|||MigrationError: Failed to perform action: Fetch data from source cPanel
=|2015-11-16_16:28:10,649|D|MT|parallels|||Cause: Error creating migration dump: Channel closed.
=|2015-11-16_16:28:10,649|D|MT|parallels|||That is a critical error, migration was stopped.
+|2015-11-16_16:28:10,651|E|MT|parallels|||Failed to perform action: Fetch data from source cPanel
=|2015-11-16_16:28:10,651|E|MT|parallels|||Cause: Error creating migration dump: Channel closed.
=|2015-11-16_16:28:10,651|E|MT|parallels|||That is a critical error, migration was stopped.

ssh okey

Code:

Please check the migration tool documentation for more details.
[root@server panel-migrator]# ssh [email protected]
[email protected]'s password:
Last login: Mon Nov 16 16:25:42 2015 from 185.90.81.126
root@ns1 [~]#

Aleksey Filatev · Nov 16, 2015

I am sorry, what do you mean?

Gigaveri · Nov 16, 2015

Aleksey Filatev said:
I am sorry, what do you mean?

F5

Aleksey Filatev · Nov 16, 2015

It is really strange. Plesk Migrator failed to create temporary directory on source Cpanel server to deploy dump agent. Actually, it failed to perform simple ssh connection with error "Authentication failed". If root password, specified in config.ini, is correct, and ssh connection is accessible manually, I am confused...

I would like to reproduce an issue by myself to detect the root cause, but I need access to your target Plesk server for that. Could you please contact Odin support team or me directly, via private conversation?

Gigaveri · Nov 16, 2015

Aleksey Filatev said:
It is really strange. Plesk Migrator failed to create temporary directory on source Cpanel server to deploy dump agent. Actually, it failed to perform simple ssh connection with error "Authentication failed". If root password, specified in config.ini, is correct, and ssh connection is accessible manually, I am confused...

I would like to reproduce an issue by myself to detect the root cause, but I need access to your target Plesk server for that. Could you please contact Odin support team or me directly, via private conversation?

Hello
contact skype ?

UFHH01 · Nov 16, 2015

Hi Gigaveri,

to start a private conversation over the forum with "Aleksey Filatev", you could use: http://talk.plesk.com/conversations/add?to=Aleksey+Filatev

Gigaveri · Nov 16, 2015

UFHH01 said:
Hi Gigaveri,

to start a private conversation over the forum with "Aleksey Filatev", you could use: http://talk.plesk.com/conversations/add?to=Aleksey+Filatev

Okey.

[ERROR] Failed to check Plesk API connection to the source server 'source'

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