Error in the day 07.07.2014 and 07.08.2014 updates

[Tize..]

Hi all, I've been two days with problems updating the system.
That I can do please.

Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
File downloading versions.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...

ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package https://autoinstall.plesk.com/products.inf3:
Couldn't resolve host 'autoinstall.plesk.com'

Can't process versions.inf3: Failed to download the package https://autoinstall.plesk.com/versions.inf3:
Couldn't resolve host 'autoinstall.plesk.com'


Not all packages were installed.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

 

[InderS]

Hello,

I can see there is an issues with the server nameserver. You will have to update correct server resolver in /etc/resolv.conf file.

Try to update Google Public DNS in /etc/resolv.conf and try again.

 

[Tize..]

Hello thank you very much for your answer inDers.
You're the best.
I throw this problem and I can not do.
Thank you.

 

[IgorG]

Hi, I think this problem is addressed in the following KB - http://kb.parallels.com/121240. Does this solve your issue?

 

[InderS]

Yes, You will have to add following line in your /etc/resolv.conf file. It's Google Public DNS

nameserver 8.8.8.8

 

[Tize..]

Hi guys. thank you very much the end I could fix it right. thanks for your help.