Question error notice during the restore procedure

[girobot]

Hi, I recently found a problem during the backup restore procedure. I state that I have the updated version of plesk and certainly this is the cause of the problem due to the update.

Warning: Restore hosting "girobot.eu"
Can not deploy content of domain girobot.eu
Warning:
Archive error: Unable to extract files from /var/lib/psa/dumps/domains/girobot.eu/backup_user-data_1805292352.tgz to /var/www/vhosts/girobot.eu: /usr/lib/plesk-9.0/sw-tar: bin/head: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/vi: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/rmdir: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/wget: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/mkdir: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/gunzip: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/chmod: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/unzip: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/cat: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/curl: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/more: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/groups: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/sh: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/grep: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/rm: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/id: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/less: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/pwd: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/touch: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/mv: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/ln: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/false: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/gzip: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/tar: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/du: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/bash: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/ls: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/cp: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/true: Cannot open: File exists /usr/lib/plesk-9.0/sw-tar: bin/tail: Cannot open: File exists ... (truncated)

 

[IgorG]

What is your Plesk version? What is the output of command:

# rpm -qf /usr/lib/plesk-9.0/sw-tar

 

[girobot]

Hi Igor, I tried to issue this command in SSH but it is not recognized "comand not found"
Version: Plesk Onyx 17.8.11

 

[IgorG]

Looks like you have Plesk installed on Ubuntu or Debian, because rpm is CentOS package manager.
So, try to fix this issue with commands:

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
# plesk repair installation

 

[girobot]

It seems to have been done correctly, now I will check if the problem has been solved. I'll update you if there are other problems.

Thank you
---------------
Bootstrapper repair finished.

If problems persist, please check installer logs ('/var/log/plesk/install/plesk_17.8.11_repair.log' and '/var/log/plesk/install/plesk_17.8.11_repair_problems.log') for errors.

If you can't resolve the issue on your own, please address Plesk support.
------------

CONFIRM DEBIAN 8

 

[girobot]

I performed a backup to a restore, same problem.

 

[IgorG]

I think that investigation directly on your server is required. Therefore I strongly recommend you contact Plesk Support Team for investigation and fixing this issue.

 

[girobot]

How do I contact the assistance? Is this paid?

 

[Bitpalast]

Please check out How to get support directly from Plesk?