Resolved Error on Restore: "...Domain Service Web not exists..."

[SabineW]

Hi to all,
the operating system on my server (openSUSE 13.1) and the running plesk-version (12.0) was very old and yesterday I started a new installation of all (Ubuntu 14.04 LTS 64bit + Plesk 12.5). After a successfully restore of my backups from 12.0 into 12.5, the next step is to upgrade to the last odin-version.
Unfortunately the restore failed with a lot of errors.
The first error (and maybe the most important) is

• Internal server error: Domain Service Web not exists: domain=<mydomain>, id=2

The error happens on all 5 domains.
Some other error-messages (also from all domains) are:

• Failed deployment of mail user

• Execution of /opt/psa/admin/plib/api-cli/domain.php --update <mydomain> -guid <myguid> -creation-date 2013-04-24 -description '' -hosting true -hst_type phys -do-not-apply-skeleton -ip <myip> -www-root httpdocs -login <myuser> -passwd '' -passwd_type sym -ignore-nonexistent-options failed with return code 1.

• Execution of /opt/psa/admin/plib/api-cli/domain_pref.php --update <mydomain> -default_server_mysql localhost:3306 -ignore-nonexistent-options failed with return code 1. Stderr is You can set the default database server parameter for subscriptions only.

• Failed deployment of database user <mydatabaseuser> of database DBPage

and a lot more.
How can I solve this errors to get a successfully restore?

 

[SabineW]

Hi to all,
is there nobody here with an idea to solve my problem?
I really need help.

Best regards
Sabine

 

[IgorG]

I can only recommend creating a request to support team to do the in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://cscontact.plesk.com/form/32/?Product=Plesk

 

[SabineW]

Hi Igor,
in the meantime I solved the problem. It was the same like the last restore, another error-message, but still the same problem.
The solution ist to find here:
http://kb.odin.com/en/115421