ERROR: Parallels.Diagnostics.RRD.RrdStorageProvider

[MarcoZ]

Hello,

Every day we get a couple off Parallels.Diagnostics.RRD.RrdStorageProvider errors:

Parallels.Diagnostics.RRD.RrdStorageProvider - <log4net.Error>Exception during StringFormat: Input string was not in a correct format. <format>Update to database {0} has failed [{2:HH:mm:ss:ffff}]. {1}</format><args>{cpu-1.rrd, Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database "C:\Program Files (x86)\Parallels\Plesk\var\health\data\localhost\cpu-1.rrd":ERROR: could not lock RRD
, 00:00:09.6084608}</args></log4net.Error>

Source: ParallelsHealthMonitor


How can we fix this problem ?

We are running a Windows 2008 R2 Enterprise server with the latest Plesk 11.5.30 update 16.

Already thanks for your help.


Greetings,

Marco

 

[IgorG]

Try to fix it with something like:

C:\Program Files (x86)\Parallels\Plesk\admin\bin>Parallels.MonitorSrv.exe --update-config
C:\Program Files (x86)\Parallels\Plesk\admin\bin>php.exe -dauto_prepend_file= "c:\program files (x86)\parallels\plesk\admin\plib\scripts\setup-health-monitor.php"

Correct paths if necessary.

 

[MarcoZ]

Hi Igor,

thanks for the fix.


greetings,

marco

 

[twig123]

The fix mentioned didn't seem to completely solve the issue. I was able to utilize the following to repair this:

del "%plesk_dir%\var\health\data\localhost\*.rrd"
"%plesk_bin%\Parallels.MonitorSrv.exe" --update-config
"%plesk_bin%\php.exe" -dauto_prepend_file= "%plesk_dir%\admin\plib\scripts\setup-health-monitor.php"
net stop ParallelsHealthMonitor
net start ParallelsHealthMonitor