Error restoring PLESK backup

[Toepes]

Making a backup of plesk, including domains is not the problem. Problem is restoring data.

I tried several times in the Tetsmode bud i keep getting this error:

Run-Time error: Can’t execute UPDATE siteappresources SET `res_id`=’3’WHERE(‘type=’database’and ‘app_id’=’2’) : MySQL error 1062: Duplicate entry ‘database-3’ for key

Anyone an idea how to get the restore working ?

I use Plesk 7.0.3 on a win 2003 machine.

 

[Traged1]

Did you ever find out how to get this fixed??? We are having the same issue?

 

[Toepes]

Unfortunately we never found out how to solve the problem. Only thing that remained was a fresh install.

After that it Works fine.

 

[Traged1]

But we have customer data backed up, we have to restaore this backup.

 

[Toepes]

Dit you know that is is possible to rename your back-up to .zip ? After you do that it is possible to open it with e.g. WINZIP and extract the files ?

Than you can restore everything. A MYSQL database can be imported manually.

I hope this helps you solve the problem ?

 

[Traged1]

Thanks, Will try that.

I did manage to get all of the domains restored except one which was habing the error. So It's not quite as bad as originallt thought. But in any case I still need to restore this account.

I reported this error to PLESK support, and they just keep asking me for access into the system, I would prefer a walk through or an explaination of what they were going to do. I would be just as easy for me to check out the issue, if they would quite simply post thier solution on the forum or thier FAQ.