Error: Unable to remove customer: Unable to find service node for web service on doma

[SagarS]

Hi

Versionarallels Plesk Panel v10.4.4_build1013111102.18 os_RedHat el5
OS: Linux 2.6.18-238.31.1.el5

Unable to remove subscription:
Error: Unable to find service node for web service on domain with id=x

I tried activating/adding new subscription/deleting customer but its not working.

Pls help.

Thanks

 

[IgorG]

Yes, we have already submitted bug regarding this problem. Fix expected in MU#12

 

[Seyed AhmadS]

hi
i have the same problem
so what is the result? is any solution for fix this problem

 

[IgorG]

MU#12 will be released soon.

 

[Seyed AhmadS]

is there any result about this problem

 

[sergius]

is there any result about this problem

Hello, Seyed AhmadS.

The issue has been resolved since 10.4.4 MU#13.

However, unfortunately, it still does not available on upgrading to 10.4.4.
It will be available since upgrading to Plesk 11. Sorry for the inconvenience.

 

[SebastiaanW]

Fix?

Hi same problem here, couldnt delete a domain. This worked for me:

Login to server with Putty.

Connect to psa database:
mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa

Select all from domains to view entries and see if there is something wrong with you domain:
select * from domains;

I tried to update the wrong entries, but that didnt work (after trying to delete domain from plesk, the mysql 'domains' was wrong again). So i deleted the domain by the corresponding id, in this case 6:
DELETE from domains where id='6';

Now there is one problem you need to fix, there are probably some DNS records. These can also be found in the database under 'dns_recs':
SELECT * FROM dns_recs;
DELETE from dns_recs where id='...';

And then I WAS SO HAPPY! Domain was deleted in Plesk!

Hope this will help you m8.

 

[LisaLorraine]

Another solution for Virtual Servers

I am also in a virtual server environment and my Plesk Build 10.4.4 is demonstrating the same problem. I am using the Business & Customer addition to Plesk and the domain that I wanted to delete was a a personal website in my webspaces. To delete I actually created a customer for this website and changed ownership, then I was able to delete the subscription without getting an error.

 

[IgorG]

http://kb.parallels.com/en/113826