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Error: Unable to remove customer: Unable to find service node for web service on doma

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by SagarS, Jan 9, 2012.

  1. SagarS

    SagarS Basic Pleskian

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    Hi

    Version:parallels Plesk Panel v10.4.4_build1013111102.18 os_RedHat el5
    OS: Linux 2.6.18-238.31.1.el5

    Unable to remove subscription:
    Error: Unable to find service node for web service on domain with id=x

    I tried activating/adding new subscription/deleting customer but its not working.

    Pls help.

    Thanks
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Yes, we have already submitted bug regarding this problem. Fix expected in MU#12
     
  3. Seyed AhmadS

    Seyed AhmadS Guest

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    hi
    i have the same problem
    so what is the result? is any solution for fix this problem
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    MU#12 will be released soon.
     
  5. Seyed AhmadS

    Seyed AhmadS Guest

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    is there any result about this problem
     
  6. sergius

    sergius Golden Pleskian

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    Hello, Seyed AhmadS.

    The issue has been resolved since 10.4.4 MU#13.

    However, unfortunately, it still does not available on upgrading to 10.4.4.
    It will be available since upgrading to Plesk 11. Sorry for the inconvenience.
     
  7. SebastiaanW

    SebastiaanW Guest

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    Fix?

    Hi same problem here, couldnt delete a domain. This worked for me:

    Login to server with Putty.

    Connect to psa database:
    mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa

    Select all from domains to view entries and see if there is something wrong with you domain:
    select * from domains;

    I tried to update the wrong entries, but that didnt work (after trying to delete domain from plesk, the mysql 'domains' was wrong again). So i deleted the domain by the corresponding id, in this case 6:
    DELETE from domains where id='6';

    Now there is one problem you need to fix, there are probably some DNS records. These can also be found in the database under 'dns_recs':
    SELECT * FROM dns_recs;
    DELETE from dns_recs where id='...';

    And then I WAS SO HAPPY! Domain was deleted in Plesk!

    Hope this will help you m8.
     
  8. LisaLorraine

    LisaLorraine Guest

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    Another solution for Virtual Servers

    I am also in a virtual server environment and my Plesk Build 10.4.4 is demonstrating the same problem. I am using the Business & Customer addition to Plesk and the domain that I wanted to delete was a a personal website in my webspaces. To delete I actually created a customer for this website and changed ownership, then I was able to delete the subscription without getting an error.
     
  9. IgorG

    IgorG Forums Analyst Staff Member

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