Resolved Error: Unable to retrieve information about the PHP configuration

[Stergios G]

Server operating system version

AlmaLinux 8.8 (Sapphire Caracal)

Plesk version and microupdate number

Obsidian V. 18.0.52

Hi all,
On php setting when i try to check php info (by using the link: View the phpinfo() page) i get the error:
"Unable to retrieve information about the PHP configuration."

This is a dedicate server and it hosts two websites. (WordPress, magento).

The error appears:

• On one of this host subscription (magento). On the other subscription phpinfo link works fine, on any php version.
• On php 7.3, 7.4, on other php versions (8.0, 8.1) i have no problem.
• When i create a new php info file and i try to show on my browser (mydomain.com/info.php), i get error 404.

on Log Brower > Plesk tab, i have those errors when i click phpinfo link:

• Unable to retrieve information about the PHP configuration.
• Failed to execute request: The requested URL returned error: 404 Not Found

What i have already try with no luck:

1. # plesk repair web domain.com
   # plesk repair fs domain.com - Issue - Error: Unable to retrieve information about the PHP configuration
2. Temporarily disable the Permanent SEO-safe 301 redirect from HTTP to HTTPS option - Resolved - Error: Unable to retrieve information about the PHP configuration
3. compare php.ini files between different php versions (from Tools & Settings> PHP settings).
4. check .htaccess files for any disabled functions or disabled restrictive rewrite rules - https://support.plesk.com/hc/en-us/...rieve-information-about-the-PHP-configuration
5. i think i have read any post here.

Any other idea please?

 

[Peter Debik]

You checked .htaccess, yet it is possible that this interferes with the function. Also make sure that on upper directories there are no additional .htaccess files. Some users have such a file in their subscription root directory. That would actually influence everything below.

Sometimes switching to another PHP version then switching back to the one you are using helps.

 

[Stergios G]

Thnx Peter for your reply.
Well, what i noticed? this is .htaccess content on /httpdocs folder:

#remove this line to enable live site
#DirectoryIndex index.html index.php

RewriteEngine on
RewriteCond %{REQUEST_URI} !^/pub/
RewriteCond %{REQUEST_URI} !^/setup/
RewriteCond %{REQUEST_URI} !^/update/
RewriteCond %{REQUEST_URI} !^/dev/
RewriteRule .* /pub/$0 [L]
DirectoryIndex index.php

When i remove all lines (magento stop working) but php info works!
So that was the problem the "RewriteCond"