Resolved Error when create new subscription/ domain. usermng: Failed to set password for user 'xxx'

[peteeeeeee]

Server operating system version

CentOS Linux 7.9.2009 (Core)

Plesk version and microupdate number

Plesk Obsidian v18.0.42_build1800220314.17 os_CentOS 7

I got an error when creating a new subscription/ domain, tried Diagnose & Repair but no luck.

System user update is failed: Unable to create system user: Unable to execute usermng: usermng: PAM password change failed: 20, Authentication token manipulation error
Error description:
Additional info:
.
usermng: Failed to set password for user 'xxxxxxxxx'

 

[IgorG]

This looks like a known problem. Have you checked KB article: https://support.plesk.com/hc/en-us/...n-in-Plesk-usermng-PAM-password-change-failed ?

 

[peteeeeeee]

Yes, I checked this article, but there is a bit different.

He successfully create domain & user before, the error happens when he changes the password.

In my case, I am creating domain, the user does not yet exist (I guess), so cannot reset the password for a non-exist user.

Am I misunderstanding anything?

 

[peteeeeeee]

Turns out the issue is caused by McAfee antivirus software which running on my server.

Problem sloved after disable IDS_AP_RULE_PREVENT_MODIFICATION_PASSWORDFILES_LINUX. [disabling the default Access Protection rules]