• We value your experience with Plesk during 2024
    Plesk strives to perform even better in 2025. To help us improve further, please answer a few questions about your experience with Plesk Obsidian 2024.
    Please take this short survey:

    https://pt-research.typeform.com/to/AmZvSXkx
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Error when trying to update to 9.5.1

H.W.B

Regular Pleskian
When trying to update from 9.3.0 to 9.5.1 i got the following error :

Failed to check whether a new license key is available.
Error: Failed to check whether a new license key is available.
Not all packages were installed.
Please, contact product technical support.

Is this something i can handle or is this a Plesk/Parallels thing
 
Did you tried to perform upgrade via GUI or with autoinstaller via CLI?
Try to run

# sh /root/parallels/PSA_9.5.1/plesk_getkeyinfo.sh

and post output here.
 
i tried to update via the update function in version 9.3.0 (GUI)
When i started the update i got an email with the error.
 
same

Hmm thats odd i have the same issue :
Reading package lists...
Error: Failed to check whether a new license key is available.
Not all packages were installed.
Please, contact product technical support.
 
Back
Top