Error While Creating a Domain

[kumarrbt]

When I try to add a domain, I'm getting some error message. Please find the attached bmp file. Any Idea what was wrong?

Any help is really appreciated.

 

[ShadowMan@]

Picture uploads on this forum are disabled. You will need to put the BMP on your site and post a link to it, so forum members can see the error and possibly assist.

 

[kumarrbt]

Here is the error URL: http://webpages.charter.net/kumar/plesk-error.bmp

Please advise what went wrong? It used to work well before. This error is showing up only for past few days. I had kayako installed on this server and I'm having problem since then. i'm not sure if this is related or not.

When I cd'ed to: /var/named directory, i didnt see any other subdirectories. i see only named.ca file. Did Kayako screwed up something? I checked with them, they say they had many installations running with plesk, they themselves run on plesk and they dont see that as a problem. It might be co-incidental.

Your suggestions are highly appreciated.

 

[jamesyeeoc]

On all the RedHat type systems, there should be the /var/named/run-root/ directory structure, this is where Plesk stores all of the named/bind files. See if you can restore the directory structure from a backup.

 

[kumarrbt]

I have around 10 servers with Redhat ES 3.0 running. I checked in other servers too, but I didnt see any run-root directory. Any suggestions are appreciated. Unfortunately, i didnt backup this server

 

[kumarrbt]

can anybody post the contents of run-root directory. Is this something I can create manually?

Please advise.

 

[jamesyeeoc]

The structure is easy to manually create, but you don't want to manually type the individual domain zone files. The following dir listings are from a RH dedicated (not a VPS, not ES3) server and I have omitted the actual zone files list since the exact files would be server specific.

[b]# ll /var/named
drwxrwxrwx    4 named    named        4096 Jul  8  2005 .
drwxr-xr-x   33 root     root         4096 Sep 28 01:46 ..
drwxrwxrwx    6 root     root         4096 Jul  8  2005 run-root

# ll /var/named/run-root/
drwxrwxrwx    6 root     root         4096 Jul  8  2005 .
drwxrwxrwx    4 named    named        4096 Jul  8  2005 ..
drwxrwxrwx    2 named    named        4096 Dec 30 20:31 etc
drwxrwxrwx    2 named    named        4096 May 24  2005 include
drwxrwxrwx    3 named    named        4096 Dec 30 20:31 var

# ll /var/named/run-root/etc
drwxrwxrwx    2 named    named        4096 Dec 30 20:31 .
drwxrwxrwx    6 root     root         4096 Jul  8  2005 ..
-r--r--r--    1 named    named        1017 May 31  2005 localtime
-rw-r--r--    1 root     root         9016 Dec 30 20:31 named.conf
-r--r--r--    1 named    named        3471 Aug 21  2003 named.conf.default
-r--r--r--    1 named    named        3471 Nov 23  2004 named.conf.upgrader_saved
-r--r--r--    1 named    named         480 Jan 23  2002 rndc.conf
-r--r--r--    1 named    named        1199 Jun 15  2001 rndc.conf.sample

# ll /var/named/run-root/include
drwxrwxrwx    2 named    named        4096 May 24  2005 .
drwxrwxrwx    6 root     root         4096 Jul  8  2005 ..
(this directory is not on all Plesk servers, may be related to PSA Power Toys)

# ll /var/named/run-root/var
(this directory contains the actual domain zone files in addition to the following directory)
drwxrwxrwx    3 named    named        4096 May 31  2005 run
(and may also contain additional zone files similar to the following)
-rw-r--r--    1 root     root          287 Dec 30 19:32 xx.yy.zz.in-addr.arpa
-rw-r--r--    1 root     root          287 Dec 30 19:32 ww.xx.yy.zz.in-addr.arpa

# ll /var/named/run-root/var/run
drwxrwxrwx    3 named    named        4096 May 31  2005 .
drwxrwxrwx    3 named    named        4096 Dec 30 20:31 ..
drwxrwxrwx    2 root     root         4096 Jan  9 00:39 named

# ll /var/named/run-root/var/run/named
drwxrwxrwx    2 root     root         4096 Jan  9 00:39 .
drwxrwxrwx    3 named    named        4096 May 31  2005 ..
-rw-r--r--    1 named    named           5 Jan  9 00:39 named.pid[/b]

Once the directory structure is created, you can try toggling each domain's DNS off/on to see if it recreates the zone files, or write a script to rebuild the zone files to a standard template (not ideal either)

Backups, backups, backups....