Facebook
Twitter
My setup: Plesk Onyx 17.0.17 with install type “Recommended” on CentOS 7 amd64. I can’t install because there is always an error message and installation canceled. I’m not sure, if this is a bug in Plesk or a bug in Yum. I can install different applications with Yum without any problem, but while Plesk installs installation crashes.
I found a workaround after a long time analyzing this error, but problem is already present and reproducible.
The final error message: “ERROR: Failed to run the Yum utility. The Yum utility failed to install the required packages.” An other error some steps earlier: “UnicodeEncodeError: 'ascii' codec can't encode character u'\xdc' in position 0: ordinal not in range(128)”. The full log you can find bottom.
The problem occurs if LANGUAGE variable is set, in my case, to “de_DE.UTF-8”. LANG and LC_* variables are uninteresting in this procedure and not relevant for this problem, only LANGUAGE.
Your situation could looks like following (LANG and LC_* are en_US, LANGUAGE is de_DE) and error occurs.
But if your situation is like following (LANG and LC_* are de_DE, LANGUAGE is empty), the hole install process finished with success.
The install log:
I found a workaround after a long time analyzing this error, but problem is already present and reproducible.
The final error message: “ERROR: Failed to run the Yum utility. The Yum utility failed to install the required packages.” An other error some steps earlier: “UnicodeEncodeError: 'ascii' codec can't encode character u'\xdc' in position 0: ordinal not in range(128)”. The full log you can find bottom.
The problem occurs if LANGUAGE variable is set, in my case, to “de_DE.UTF-8”. LANG and LC_* variables are uninteresting in this procedure and not relevant for this problem, only LANGUAGE.
Your situation could looks like following (LANG and LC_* are en_US, LANGUAGE is de_DE) and error occurs.
Code:
[root@localhost ~]# locale
LANG=en_US.UTF-8
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=
[root@localhost ~]# echo $LANGUAGE
de_DE.UTF-8But if your situation is like following (LANG and LC_* are de_DE, LANGUAGE is empty), the hole install process finished with success.
Code:
[root@localhost ~]# locale
LANG=de_DE.UTF-8
LC_CTYPE="de_DE.UTF-8"
LC_NUMERIC="de_DE.UTF-8"
LC_TIME="de_DE.UTF-8"
LC_COLLATE="de_DE.UTF-8"
LC_MONETARY="de_DE.UTF-8"
LC_MESSAGES="de_DE.UTF-8"
LC_PAPER="de_DE.UTF-8"
LC_NAME="de_DE.UTF-8"
LC_ADDRESS="de_DE.UTF-8"
LC_TELEPHONE="de_DE.UTF-8"
LC_MEASUREMENT="de_DE.UTF-8"
LC_IDENTIFICATION="de_DE.UTF-8"
LC_ALL=
[root@localhost ~]# echo $LANGUAGEThe install log:
Preparing Your System for Product Installation
===============================================================================
There are 159 packages required for the product to function properly which
were not found in your system.
There are 0 packages that need to be upgraded
in order to install the product.
Available actions:
(F) Go forward
(B) Go back
(Q) Cancel installation
(S) Show the list of packages
Select an action [F/b/q/s]:
Installing packages
Geladene Plugins: fastestmirror
Loading mirror speeds from cached hostfile
* base: mirror.softaculous.com
* extras: mirror.softaculous.com
* updates: mirror.softaculous.com
libc-client-2007f-4.el7.1.x86_64.rpm | 559 kB 00:00
libjpeg-turbo-1.2.90-5.el7.x86_64.rpm | 134 kB 00:00
libmcrypt-2.5.8-13.el7.x86_64.rpm | 99 kB 00:00
libtool-ltdl-2.4.2-21.el7_2.x86_64.rpm | 49 kB 00:00
libpng-1.5.13-7.el7_2.x86_64.rpm | 213 kB 00:00
libxslt-1.1.28-5.el7.x86_64.rpm | 242 kB 00:00
perl-Carp-1.26-244.el7.noarch.rpm | 19 kB 00:00
perl-Compress-Raw-Bzip2-2.061-3.el7.x86_64.rpm | 32 kB 00:00
perl-Compress-Raw-Zlib-2.061-4.el7.x86_64.rpm | 57 kB 00:00
perl-DBD-MySQL-4.023-5.el7.x86_64.rpm | 140 kB 00:00
perl-DBI-1.627-4.el7.x86_64.rpm | 802 kB 00:03
perl-Data-Dumper-2.145-3.el7.x86_64.rpm | 47 kB 00:00
libicu-50.1.2-15.el7.x86_64.rpm | 6.9 MB 00:06
perl-Exporter-5.68-3.el7.noarch.rpm | 28 kB 00:00
perl-File-Path-2.09-2.el7.noarch.rpm | 26 kB 00:00
perl-File-Temp-0.23.01-3.el7.noarch.rpm | 56 kB 00:00
perl-Filter-1.49-3.el7.x86_64.rpm | 76 kB 00:00
perl-Getopt-Long-2.40-2.el7.noarch.rpm | 56 kB 00:00
perl-HTTP-Tiny-0.033-3.el7.noarch.rpm | 38 kB 00:00
perl-IO-Compress-2.061-2.el7.noarch.rpm | 260 kB 00:00
perl-Net-Daemon-0.48-5.el7.noarch.rpm | 51 kB 00:00
perl-PathTools-3.40-5.el7.x86_64.rpm | 82 kB 00:00
perl-PlRPC-0.2020-14.el7.noarch.rpm | 36 kB 00:00
perl-Encode-2.51-7.el7.x86_64.rpm | 1.5 MB 00:03
perl-Pod-Escapes-1.04-291.el7.noarch.rpm | 51 kB 00:00
perl-Pod-Simple-3.28-4.el7.noarch.rpm | 216 kB 00:00
perl-Pod-Usage-1.63-3.el7.noarch.rpm | 27 kB 00:00
perl-Scalar-List-Utils-1.27-248.el7.x86_64.rpm | 36 kB 00:00
perl-Socket-2.010-4.el7.x86_64.rpm | 49 kB 00:00
perl-Pod-Perldoc-3.20-4.el7.noarch.rpm | 87 kB 00:00
perl-Storable-2.45-3.el7.x86_64.rpm | 77 kB 00:00
perl-Time-HiRes-1.9725-3.el7.x86_64.rpm | 45 kB 00:00
perl-Time-Local-1.2300-2.el7.noarch.rpm | 24 kB 00:00
perl-constant-1.27-2.el7.noarch.rpm | 19 kB 00:00
perl-Text-ParseWords-3.29-4.el7.noarch.rpm | 14 kB 00:00
perl-libs-5.16.3-291.el7.x86_64.rpm | 688 kB 00:01
perl-parent-0.225-244.el7.noarch.rpm | 12 kB 00:00
perl-podlators-2.5.1-3.el7.noarch.rpm | 112 kB 00:00
perl-threads-1.87-4.el7.x86_64.rpm | 49 kB 00:00
perl-5.16.3-291.el7.x86_64.rpm | 8.0 MB 00:10
perl-threads-shared-1.43-6.el7.x86_64.rpm | 39 kB 00:00
perl-macros-5.16.3-291.el7.x86_64.rpm | 43 kB 00:01
plesk-mysql-server-17.0.17-cos7.build1700161028.14.x86_6 | 1.9 kB 00:00
postgresql-libs-9.2.18-1.el7.x86_64.rpm | 232 kB 00:00
pp17.0.17-bootstrapper-17.0.17-cos7.build1700161117.16.x | 292 kB 00:00
sw-libboost-date-time1.55.0-1.55.0-centos7.14070415.x86_ | 17 kB 00:00
sw-libboost-filesystem1.55.0-1.55.0-centos7.14070415.x86 | 34 kB 00:00
sw-libboost-system1.55.0-1.55.0-centos7.14070415.x86_64. | 6.3 kB 00:00
xmlrpc-c-c++-1.32.5-1905.svn2451.el7.x86_64.rpm | 86 kB 00:00
xmlrpc-c-1.32.5-1905.svn2451.el7.x86_64.rpm | 130 kB 00:00
sw-engine-cli-2.20-2.20.2-centos7.201612081611.x86_64.rp | 3.3 MB 00:02
mariadb-server-5.5.52-1.el7.x86_64.rpm | 11 MB 00:14
mariadb-5.5.52-1.el7.x86_64.rpm | 8.7 MB 00:23
Transaktionsüberprüfung wird ausgeführt
UnicodeEncodeError: 'ascii' codec can't encode character u'\xdc' in position 0: ordinal not in range(128)
Installieren: xmlrpc-c-1.32.5-1905.svn2451.el7.x86_64 [1/53]
Installieren: sw-libboost-system1.55.0-1.55.0-centos7.14070415.x86_64 [2/53]
Installieren: sw-libboost-filesystem1.55.0-1.55.0-centos7.14070415.x86_64 [3/53]
Installieren: xmlrpc-c-c++-1.32.5-1905.svn2451.el7.x86_64 [4/53]
Installieren: 1erl-parent-0.225-244.el7.noarch [5/53]
Installieren: perl-HTTP-Tiny-0.033-3.el7.noarch [6/53]
Installieren: perl-podlators-2.5.1-3.el7.noarch [7/53]
Installieren: perl-Pod-Perldoc-3.20-4.el7.noarch [8/53]
Installieren: 1
Installieren: perl-Encode-2.51-7.el7.x86_64 [10/53]
Installieren: perl-Text-ParseWords-3.29-4.el7.noarch [11/53]
Installieren: perl-Pod-Usage-1.63-3.el7.noarch [12/53]
Installieren: 4
Installieren: perl-threads-1.87-4.el7.x86_64 [14/53]
Installieren: 4
Installieren: perl-Exporter-5.68-3.el7.noarch [16/53]
Installieren: perl-constant-1.27-2.el7.noarch [17/53]
Installieren: perl-Carp-1.26-244.el7.noarch [18/53]
Installieren: perl-Time-Local-1.2300-2.el7.noarch [19/53]
Installieren: perl-Socket-2.010-4.el7.x86_64 [20/53]
Installieren: perl-Storable-2.45-3.el7.x86_64 [21/53]
Installieren: perl-threads-shared-1.43-6.el7.x86_64 [22/53]
Installieren: perl-PathTools-3.40-5.el7.x86_64 [23/53]
Installieren: perl-Scalar-List-Utils-1.27-248.el7.x86_64 [24/53]
Installieren: 4
Installieren: 1
Installieren: perl-File-Temp-0.23.01-3.el7.noarch [27/53]
Installieren: perl-File-Path-2.09-2.el7.noarch [28/53]
Installieren: perl-Filter-1.49-3.el7.x86_64 [29/53]
Installieren: perl-Getopt-Long-2.40-2.el7.noarch [30/53]
Installieren: 4
Installieren: perl-Data-Dumper-2.145-3.el7.x86_64 [32/53]
Installieren: perl-Compress-Raw-Bzip2-2.061-3.el7.x86_64 [33/53]
Installieren: perl-Net-Daemon-0.48-5.el7.noarch [34/53]
Installieren: 1:mariadb-5.5.52-1.el7.x86_64 [35/53]
Installieren: 1
Installieren: perl-IO-Compress-2.061-2.el7.noarch [37/53]
Installieren: perl-PlRPC-0.2020-14.el7.noarch [38/53]
Installieren: perl-DBI-1.627-4.el7.x86_64 [39/53]
Installieren: perl-DBD-MySQL-4.023-5.el7.x86_64 [40/53]
Installieren: 1:mariadb-server-5.5.52-1.el7.x86_64 [41/53]
Installieren: plesk-mysql-server-17.0.17-cos7.build1700161028.14.x86_64 [42/53]
Installieren: postgresql-libs-9.2.18-1.el7.x86_64 [43/53]
Installieren: libicu-50.1.2-15.el7.x86_64 [44/53]
Installieren: libxslt-1.1.28-5.el7.x86_64 [45/53]
Installieren: libtool-ltdl-2.4.2-21.el7_2.x86_64 [46/53]
Installieren: libc-client-2007f-4.el7.1.x86_64 [47/53]
Installieren: sw-libboost-date-time1.55.0-1.55.0-centos7.14070415.x86_64 [48/53]
Installieren: libmcrypt-2.5.8-13.el7.x86_64 [49/53]
Installieren: 2:libpng-1.5.13-7.el7_2.x86_64 [50/53]
Installieren: libjpeg-turbo-1.2.90-5.el7.x86_64 [51/53]
Installieren: sw-engine-cli-2.20-2.20.2-centos7.201612081611.x86_64 [52/53]
Installieren: pp17.0.17-bootstrapper-17.0.17-cos7.build1700161117.16.x86_64 [53/53]
ERROR: Failed to run the Yum utility.
The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please contact product technical support.
