Error while trying to set SRV type DNS record.

[Steve Douzos]

Hello everyone,

Am having this issue with a Windows server that has Plesk 8.6.0.5 installed.

I try to add this list of SRV records:

_jabber._tcp.MYDOMAIN.gr. TCP MYDOMAIN3.dyndns.org. 5269
_jabber._udp.MYDOMAIN.gr. UDP MYDOMAIN3.dyndns.org. 5269
_sip._tcp.MYDOMAIN.gr. TCP MYDOMAIN3.dyndns.org. 5060
_sip._udp.MYDOMAIN.gr. UDP MYDOMAIN3.dyndns.org. 5060

_jabber-client._tcp.MYDOMAIN.gr. TCP MYDOMAIN3.dyndns.org. 5222
_jabber-client._udp.MYDOMAIN.gr. UDP MYDOMAIN3.dyndns.org. 5222
_xmpp-client._tcp.MYDOMAIN.gr. TCP MYDOMAIN3.dyndns.org. 5222
_xmpp-client._udp.MYDOMAIN.gr. UDP MYDOMAIN3.dyndns.org. 5222
_xmpp-server._tcp.MYDOMAIN.gr. TCP MYDOMAIN3.dyndns.org. 5269
_xmpp-server._udp.MYDOMAIN.gr. UDP MYDOMAIN3.dyndns.org 5269

The first 4 are added with no problem.

When I try to add any one of the other records, I get the following error
about the the "Service name" field:

Error: Incorrect DNS Record parameter values were specified.

Plesk doesn't seem to like the dash " - " in the service name field
because if I change the service name eg. from:
_jabber-client to _jabberclient

the error message goes away.

I tried this on a Windows Server with fresh Plesk 8.6.0.5 (Not Updated from previous versions),
and it still gave me the error.
I also tried it on Linux Server with Plesk 8.6 and worked with no problem.

Does anyone have a clue on how to fix this ?

Thanx in advance,
Steve.

 

[IgorG]

I have reproduced in on latest version of Plesk for unix and for windows and found the same issue - hyphen in service name allowed only for unix Plesk. Not sure but maybe there is some MS restrictions? As result I have submitted request to development team for clarification.
I will update this thread with their answer as soon as I receive it.

 

[IgorG]

Also try this workaround and please update thread with results.

 

[Steve Douzos]

Thank you for the response IgorG.

The domain name in question does not have a Domain Alias.
I created one domain alias anyhow and tried switching off the Sync option.

Still the SRV record refused to comply with my commands.

 

[Steve Douzos]

I was wondering if this bug appears on Plesk 9.2.x for windows.
Unfortunately I do not have an appropriate server to test this.

 

[IgorG]

You can use demo servers here http://www.parallels.com/products/plesk/demo/

 

[Steve Douzos]

You can use demo servers here http://www.parallels.com/products/plesk/demo/

I just tried the demo. Same error there too.

Any news on a possible fix for this ?

 

[IgorG]

This issue still under developer's investigation. I will update this thread with results as soon as I receive it.

 

[IgorG]

Try to apply this workaround. Please update this thread with results.

 

[Steve Douzos]

Try to apply this workaround. Please update this thread with results.

Tried this workaround but my server has Plesk version 8.6.0.5 so plesk Crashes when I use this file with this error message:

Warning: require_once(dns/DNSZoneRec.php) [function.require-once]: failed to open stream: No such file or directory in %PleskC:\SWSoft\Plesk\admin\plib\dns\DNSZone.php on line 20

Fatal error: require_once() [function.require]: Failed opening required 'dns/DNSZoneRec.php' (include_path='C:\SWSoft\Plesk\admin/plib;C:\SWSoft\Plesk\admin/plib/api-rpc;C:\SWSoft\Plesk\admin/javascripts;C:\SWSoft\Plesk\admin/plib/locale;C:\SWSoft\Plesk\admin/auto_prepend;C:\SWSoft\Plesk\admin/htdocs/domains/databases/phpMyAdmin;C:\SWSoft\Plesk\admin/htdocs/domains/databases/phpPgAdmin') in C:\SWSoft\Plesk\admin\plib\dns\DNSZone.php on line 20

When I replace with the original file, Plesk works again.

The problem is obviously the wrong permissions of the new file in comparison to the original file. I was really frustrated with this.

Anyway I found the way to replace the original file like this:

Step1- Keep a copy of the original file: "Copy of DNSZoneRec.php"

Step2- Delete the original file: "DNSZoneRec.php"

Step3- Copy the new file: "DNSZoneRec.php.9xx" into folder "C:\....\Plesk\admin\plib\dns" (
CAUTION: DON'T Cut>Paste the file into the directory because it will not inherit the right permissions).

Step4- Rename the new file from "DNSZoneRec.php.9xx" to "DNSZoneRec.php"

RESULTS:
Now plesk DNS settings module works as expected and I successfully added the
SRV records that gave me errors before.

PS.
I hope this new file does not have any issues with my version 8.6 Plesk.

 

[IgorG]

Thank you for detailed information. I have requested this file for Plesk 8.6.0.5 version from developers. I will update thread when it will be ready.

 

[IgorG]

Developers have informed that there is an empty diff between 8.6.0 and 9.2.3 for this patched file and you can use the same file.

 

[Steve Douzos]

Thank you again IgorG.

The server is working as expected and so are the SRV records.

I am very pleased to have helped in tackling this bug.
I hope this Fix is merged into the next release of Plesk 9.2.x and/or Plesk 8.6.x.x.

Steve.
Over and out.