Issue Errors when clicking on PHP and on "Apache&nginx" for all my sites

[xberg]

Server operating system version

Ubuntu 24.04

Plesk version and microupdate number

Plesk Obsidian 18.0.76 Update #2 Web Host Edition

For all my sites in plesk I have the following 2 errors:
Clicking on Dashboard / PHP gives the following error:

TypeError​

can't access property "toLowerCase", t.find(...).options[m] is undefined

Clicking on "Apache & Nginx" in Hosting&DNS gives "Warning: Permission denied".

 

[xberg]

Issue description​

On a new Plesk Obsidian 18.0.76 / Ubuntu 24.04 server migrated from another Plesk server, I cannot access Apache & nginx Settings for any domain.


For all domains, clicking Hosting & DNS → Apache & nginx Settings returns:



Warning: permission denied



In panel.log the following error appears:



PleskPermissionDeniedException: Permission denied.
file: /opt/psa/admin/application/smb/controllers/WebController.php
line: 719



Additionally, in PHP Settings the UI throws a JavaScript error:



TypeError: can't access property "toLowerCase", t.find(...).options[m] is undefined



The issue affects all domains on the server, not just a specific subscription.

---

Troubleshooting already performed​

Migration was completed successfully.


The following repair procedures were executed:



plesk repair db -n
plesk repair web -y
plesk repair fs -y
plesk repair installation
systemctl restart sw-engine
systemctl restart psa

Database inconsistency found earlier​

plesk repair db -n initially reported:



Inconsistency in table 'Configurations' for column objectId:
No rows in table 'domains' with id = 12



These orphaned references were removed.

---

Apache configuration issue resolved​

Apache initially failed due to a missing suexec binary:



SuexecUserGroup configured, but suEXEC is disabled:
Missing suexec binary /usr/lib/apache2/suexec



After installing the appropriate package, Apache configuration is now valid:



apache2ctl -t
Syntax OK

---

Current status​

• Apache configuration is valid
• FTP/FTPS works correctly
• Plesk UI still fails when opening Apache & nginx Settings
• Problem occurs on all domains

---

SMB database tables​

Relevant SMB tables appear to exist and contain expected entries:

smb_users​

• admin user present
• roleId = 1

smb_roles​

1 Admin
2 WebMaster
3 Application User
4 Accountant

smb_roleGeneralPermissions​

Entries exist for roleId = 1 with permissions enabled.

---

Error in panel.log when clicking Apache & nginx Settings​

[panel] PleskPermissionDeniedException: Permission denied.
file: /opt/psa/admin/application/smb/controllers/WebController.php
line: 719

---

Summary​

The server is otherwise functioning correctly, but the Plesk UI consistently throws a PleskPermissionDeniedException when accessing Web Server Settings.


The issue persists after:

• database repair
• installation repair
• Apache configuration fixes
• service restarts

Since the problem affects all subscriptions, it appears to be related to a global SMB permission issue or migration inconsistency.


Any guidance would be appreciated.

 

[xberg]

Additional finding​

On the affected server, both SMB service permission tables are empty:



SELECT * FROM smb_servicePermissions;
SELECT * FROM smb_roleServicePermissions;



Both return:



Empty set



This appears to match the global PleskPermissionDeniedException issue in WebController.php when opening Apache & nginx Settings for any subscription.


Apache configuration is now valid (apache2ctl -t = Syntax OK), so the current issue no longer seems related to Apache, but rather to missing SMB service permission data in the psa database.

plesk repair db -verbose : no errors.

Could you please advise the supported way to rebuild or repopulate these SMB permission tables?

 

[Sebahat.hadzhi]

@xberg , could you please execute the following command and let us know what it returns:

dpkg -l | grep hosting

There might be an issue with the the consistency of the plesk-web-hosting package.