fail to install Customer & Business Manager - 10.4.4

[RossenK]

Hello!
I try to install Plesk 10.4.4 and C&BM with the trial license (for testing the migration process from 8.6), but the installation failed.

Generated are two log files:

On
The command 'integration:info' completed.

Output of this command you can see in the '/var/lib/plesk-billing/tmp/integration[2011-12-08 10:32:52].log' file.

and

Repair integration with local panel:
Try to repair integration...............................Failed to provision service plan 'Bronze Hosting': Service plan 'Bronze Hosting' already exists in panel. You can add the panel plan to Business Manager, delete the panel plan, or rename it. [PLANS PROVISIONING IGNORED] [ OK ]

Repair SSO connections (may take a few minutes, please wait...):
Repair CBM and Plesk Panel connections with SSO:

Try to detach the 'customer' application from SSO.......[ OK ]
Try to detach the 'admin' application from SSO..........[ OK ]
Try to clear the SSO database...........................[ OK ]
Try to attach the 'admin' application to SSO............The '/usr/share/plesk-billing/sso.php' utility was failed with the unknown message: <message>Server error (code 500): Exception with message 'Can not parse server's certificate.' caught at top level. (HTTP code: 500)</message>. All details of the problem has been stored into the '/usr/share/plesk-billing/sso.crash.log' file.

Usage: /usr/share/plesk-billing/sso.php [ options ]
--command <string> attach | attach-all | detach | enable | disable | repair-accounts | repair-all | reissue-sp-certs | info.

attach
Connects the Administrator's or Customer's panel to the SSO service. The
panel type is defined by the required option --app-type. To connect both panels,
run the operation twice with different --app-type options. This command also
requires option --idp-url.
Example: sso --command=attach --app-type=customer --idp-url=https://www.mynet.net:8443

detach
Disconnects the Administrator's or Customer's panel from the SSO service.
The panel type is defined by the required option --app-type. To disconnect both
panels, provide two --app-type options.
Example: sso --command=detach --app-type=customer

enable
Turns on the SSO service for the connected panel. Initially, the service
is turned off. The panel type is defined by the required option --app-type.
Example: sso --command=enable --app-type=customer

disable
Turns off the SSO service for the connected panel. The panel type is
defined by the required option --app-type.
Example: sso --command=disable --app-type=customer
repair-accounts
Repairs global accounts for the connected panels. Make sure that the 'admin'
application is configured as privileged to manage SSO. For that you should see and
modify if needed the SSO configuration file: '/etc/sso/sso_config.ini'.
Example: sso --command=repair-accounts

repair-all (alias: attach-all)
Repairs all aspects of integration between the connected panels and
Customer & Business Manager. This command can be used with option --idp-url.
If you will skip this option then the SSO service will be repaired with the
default URL to SSO server: https://www.mynet.net:8443.
Example 1: sso --command=repair-all
Example 2: sso --command=repair-all --idp-url=https://www.mynet.net:8443

reissue-sp-certs
Reissue certificates for 'admin' and 'client' applications. Make sure that the 'admin'
application is configured as privileged to manage SSO. For that you should see and
modify if needed the SSO configuration file: '/etc/sso/sso_config.ini'.
Example: sso --command=reissue-sp-certs

info
Displays information about the connected panel properties. If you do not
provide --prop-name, all properties are displayed. Otherwise, only a specific
property is displayed.
Example: sso --command=info --app-type=customer

--idp-url <string> URL to SSO server, for example, https://www.mynet.net:8443. Required with commands: attach | attach-all. Optional with command: repair-all.
--app-type <string> Application type: admin | customer (Customer & Business Manager Administrator's or Customer's panel).
--prop-name <string> Property to display: connected | enabled | api_url | relay_url | sp_id.
--force Run attach | detach | enable | disable commands regardless the status of connection with SSO.
--dont-repair-accounts Don't try to repair accounts. Optional for command: repair-all.
--help Display this help message.

[ FAILED ]

The command 'integration:install' completed with this error: "Failed to run command '/usr/local/psa/bin/sw-engine-pleskrun /usr/share/plesk-billing/sso.php --command='attach-all' --idp-url='https://localhost:8443'' Exit code: 254".
Failed to run command '/usr/local/psa/bin/sw-engine-pleskrun /usr/share/plesk-billing/sso.php --command='attach-all' --idp-url='https://localhost:8443'' Exit code: 254
Output:
Repair CBM and Plesk Panel connections with SSO:

Try to detach the 'customer' application from SSO.......[ OK ]
Try to detach the 'admin' application from SSO..........[ OK ]
Try to clear the SSO database...........................[ OK ]
Try to attach the 'admin' application to SSO............The '/usr/share/plesk-billing/sso.php' utility was failed with the unknown message: <message>Server error (code 500): Exception with message 'Can not parse server's certificate.' caught at top level. (HTTP code: 500)</message>. All details of the problem has been stored into the '/usr/share/plesk-billing/sso.crash.log' file.

Usage: /usr/share/plesk-billing/sso.php [ options ]
--command <string> attach | attach-all | detach | enable | disable | repair-accounts | repair-all | reissue-sp-certs | info.

attach
Connects the Administrator's or Customer's panel to the SSO service. The
panel type is defined by the required option --app-type. To connect both panels,
run the operation twice with different --app-type options. This command also
requires option --idp-url.
Example: sso --command=attach --app-type=customer --idp-url=https://www.mynet.net:8443

detach
Disconnects the Administrator's or Customer's panel from the SSO service.
The panel type is defined by the required option --app-type. To disconnect both
panels, provide two --app-type options.
Example: sso --command=detach --app-type=customer

enable
Turns on the SSO service for the connected panel. Initially, the service
is turned off. The panel type is defined by the required option --app-type.
Example: sso --command=enable --app-type=customer

disable
Turns off the SSO service for the connected panel. The panel type is
defined by the required option --app-type.
Example: sso --command=disable --app-type=customer

repair-accounts
Repairs global accounts for the connected panels. Make sure that the 'admin'
application is configured as privileged to manage SSO. For that you should see and
modify if needed the SSO configuration file: '/etc/sso/sso_config.ini'.
Example: sso --command=repair-accounts

repair-all (alias: attach-all)
Repairs all aspects of integration between the connected panels and
Customer & Business Manager. This command can be used with option --idp-url.
If you will skip this option then the SSO service will be repaired with the
default URL to SSO server: https://www.mynet.net:8443.
Example 1: sso --command=repair-all
Example 2: sso --command=repair-all --idp-url=https://www.mynet.net:8443

reissue-sp-certs
Reissue certificates for 'admin' and 'client' applications. Make sure that the 'admin'
application is configured as privileged to manage SSO. For that you should see and
modify if needed the SSO configuration file: '/etc/sso/sso_config.ini'.
Example: sso --command=reissue-sp-certs

info
Displays information about the connected panel properties. If you do not
provide --prop-name, all properties are displayed. Otherwise, only a specific
property is displayed.
Example: sso --command=info --app-type=customer

--idp-url <string> URL to SSO server, for example, https://www.mynet.net:8443. Required with commands: attach | attach-all. Optional with command: repair-all.
--app-type <string> Application type: admin | customer (Customer & Business Manager Administrator's or Customer's panel).
--prop-name <string> Property to display: connected | enabled | api_url | relay_url | sp_id.
--force Run attach | detach | enable | disable commands regardless the status of connection with SSO.
--dont-repair-accounts Don't try to repair accounts. Optional for command: repair-all.
--help Display this help message.


Output of this command you can see in the '/var/lib/plesk-billing/tmp/integration[2011-12-08 10:32:57].log' file.

 

[EugeneL]

Hello,

Could you please provide me credentials to your server with CBM 10.4.4? I need Web and SSH access to completely investigate the issue and provide you a solution.
If it's possible, send me credentials using private message.

 

[Propel]

Same problem

I received this same error when installing Business manager on a 10.x trial.

Did you ever find a solution?

Try to attach the 'admin' application to SSO............The '/usr/share/plesk-billing/sso.php' utility was failed with the unknown message: <message>Server error (code 500): Exception with message 'Can not parse server's certificate.' caught at top level. (HTTP code: 500)</message>. All details of the problem has been stored into the '/usr/share/plesk-billing/sso.crash.log' file.