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fail to install Customer & Business Manager 11

Discussion in 'Plesk 11.x for Linux' started by PoolPro, Oct 30, 2012.

  1. PoolPro

    PoolPro New Pleskian

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    When i try and set up a customer in Plesk under business section i get the following message.

    Checking the local Panel properties in Business Manager:
    Checking the Panel administrator's credentials and access point...[ OK ]
    Setting up the SSO connection between Business Manager and the control panels:
    Disconnecting Business Manager from the SSO service...............[ OK ]
    Checking the SSO database.........................................[ OK ]
    Connecting Business Manager to the SSO service....................The 'sso.php' utility was failed with the unknown message: Server error (code 500): Exception with message 'Can not parse server's certificate.' caught at top level. (HTTP code: 500). All details of the problem has been stored into the '/usr/share/plesk-billing/sso.crash.log' file.
    Error:
    The command 'integration:install' completed with this error: "Failed to run command '/usr/local/psa/bin/sw-engine-pleskrun /usr/share/plesk-billing/sso.php --command='attach-all' --idp-url='https://localhost:8443'' Exit code: 254".
    Failed to run command '/usr/local/psa/bin/sw-engine-pleskrun /usr/share/plesk-billing/sso.php --command='attach-all' --idp-url='https://localhost:8443'' Exit code: 254
    Output:
    Setting up the SSO connection between Business Manager and the control panels:
    Disconnecting Business Manager from the SSO service...............[ OK ]
    Checking the SSO database.........................................[ OK ]
    Connecting Business Manager to the SSO service....................The 'sso.php' utility was failed with the unknown message: Server error (code 500): Exception with message 'Can not parse server's certificate.' caught at top level. (HTTP code: 500). All details of the problem has been stored into the '/usr/share/plesk-billing/sso.crash.log' file.
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Looks like your server hasn't hostname in FQDN format and has just "localhost" hostname.
     
  3. PoolPro

    PoolPro New Pleskian

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    Tried That

    I have tried that, And below is my files.

    Hosts:
    127.0.0.1 LINX01.mydomain.net LINX01 localhost localhost.localdomain localhost4 localhost4.localdomain4
    ::1 LINX01.mydomain.net LINX01 localhost localhost.localdomain localhost6 localhost6.localdomain6
    50.22.5.17 LINX01.mydomain.net LINX01

    Network:
    HOSTNAME=LINX01.mydomain.net
    NETWORKING=yes
    GATEWAY=XX.XX.XX.XX:

    And the panel is displaying my FQDN name. Do new ssl need to be made and if so how do i do this.

    Still Have the following.
    Checking the local Panel properties in Business Manager:
    Checking the Panel administrator's credentials and access point...[ OK ]
    Setting up the SSO connection between Business Manager and the control panels:
    Disconnecting Business Manager from the SSO service...............[ OK ]
    Checking the SSO database.........................................[ OK ]
    Connecting Business Manager to the SSO service....................The 'sso.php' utility was failed with the unknown message: Server error (code 500): Exception with message 'Can not parse server's certificate.' caught at top level. (HTTP code: 500). All details of the problem has been stored into the '/usr/share/plesk-billing/sso.crash.log' file.
    Error:
    The command 'integration:install' completed with this error: "Failed to run command '/usr/local/psa/bin/sw-engine-pleskrun /usr/share/plesk-billing/sso.php --command='attach-all' --idp-url='https://localhost:8443'' Exit code: 254".
    Failed to run command '/usr/local/psa/bin/sw-engine-pleskrun /usr/share/plesk-billing/sso.php --command='attach-all' --idp-url='https://localhost:8443'' Exit code: 254
    Output:
    Setting up the SSO connection between Business Manager and the control panels:
    Disconnecting Business Manager from the SSO service...............[ OK ]
    Checking the SSO database.........................................[ OK ]
    Connecting Business Manager to the SSO service....................The 'sso.php' utility was failed with the unknown message: Server error (code 500): Exception with message 'Can not parse server's certificate.' caught at top level. (HTTP code: 500). All details of the problem has been stored into the '/usr/share/plesk-billing/sso.crash.log' file.


    Iam Ready to purchace but need to check out the business section.
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Do you have more details from /usr/share/plesk-billing/sso.crash.log ?
     
  5. EugeneL

    EugeneL Regular Pleskian

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    Hello,

    If it's possible, please send me access credentials (server IP and root password). You can use private message for this.
    I'll investigate the issue.
    Looks like there is some error in SSO service configuration.

    Thanks,
    Eugene.

     
  6. EugeneL

    EugeneL Regular Pleskian

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    We are now investigating that issue.
    But I already fixed your installation with the following actions:
    1. download sw-sso package - "wget http://autoinstall.plesk.com/BILLING_11.0.9/dist-rpm-RedHat-all-all/packages/sw-sso-2.12-12053113.noarch.rpm"
    2. remove installed sw-sso package - "rpm -e --nodeps sw-sso"
    3. remove old certificates - "rm -f /etc/sso/*.pem"
    4. reinstall sw-sso package - "rpm -i sw-sso-2.12-12053113.noarch.rpm"
     
  7. IgorG

    IgorG Forums Analyst Staff Member

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