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Issue Fail2Ban blocking Web_user - No Xferlog

Jayson

Basic Pleskian
Hello,

I recently upgraded to 12.5 and have enabled Fail2Ban. I'm getting complaints that it keeps blocking a customer trying to use his configured Web_User account. I'd rather not whitelist his IP and wanted to check xferlog for reasons for blocking. Under his domain logs the last entry I see in xferlog_regular.processed was from October and it appears like this for other domains which should have ftp statistics.

I found the KB https://kb.plesk.com/en/127106 and although /etc/proftpd.conf has
"TransferLog /var/log/plesk/xferlog" those files are 0 bytes.

/var/log/plesk
-rw-r-----. 1 root root 0 Nov 9 03:37 xferlog
-rw-r-----. 1 root root 0 Oct 15 03:08 xferlog.processed

Under the domain statistics I see the old xferlog files,

/customerdomain/statistics/logs
-rw-r--r--. 2 root root 0 Oct 14 03:51 xferlog_regular
-rw-r--r--. 2 root root 14177642 Oct 14 03:51 xferlog_regular.processed

Thanks,
 
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