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Failed to update Panel: Not found source for system packages

Fritz MichaelG

Fritz MichaelG

Basic Pleskian
On a Debian 7 root server with Plesk Panel 11.5.30 I always get the message, that the auto update failed. This is the latest updater log entry:
Code: 
Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
    [4] => --include-components-from-class
    [5] => vendor=parallels
    [6] => --include-components-from-class
    [7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: 100% was finished.
[...]
File downloading nginx.inf3: 100% was finished.
Checking for installed packages... 
File downloading PSA_11.5.30/plesk-11.5.30-deb7.0-x86_64.inf3: 25%..54%..82%..100% was finished.
[...]
Hit http://autoinstall.plesk.com all/all i386 Packages
Reading package lists...

ERROR: Not found source for system packages (release 7.1) in APT software sources configuration:
Package files:
 100 /var/lib/dpkg/status
     release a=now
 500 http://download.opensuse.org/repositories/isv:ownCloud:community/Debian_7.0/  Packages
     release v=0.00,o=Open Build Service isv:ownCloud:community Debian_7.0,a=isv:ownCloud:community,n=isv:ownCloud:community,l=Latest stable community release of ownCloud (Debian_7.0),c=
     origin download.opensuse.org
 500 http://autoinstall.plesk.com/debian/BILLING_11.5.30/ all/all i386 Packages
     origin autoinstall.plesk.com
 500 http://autoinstall.plesk.com/debian/BILLING_11.5.30/ all/all amd64 Packages
     origin autoinstall.plesk.com
 500 http://autoinstall.plesk.com/debian/SITEBUILDER_11.5.7/ all/all i386 Packages
     origin autoinstall.plesk.com
 500 http://autoinstall.plesk.com/debian/SITEBUILDER_11.5.7/ all/all amd64 Packages
     origin autoinstall.plesk.com
 500 http://autoinstall.plesk.com/debian/PSA_11.5.30/ wheezy/all i386 Packages
     origin autoinstall.plesk.com
 500 http://autoinstall.plesk.com/debian/PSA_11.5.30/ wheezy/all amd64 Packages
     origin autoinstall.plesk.com
 500 http://security.debian.org/ wheezy/updates/non-free i386 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=non-free
     origin security.debian.org
 500 http://security.debian.org/ wheezy/updates/contrib i386 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=contrib
     origin security.debian.org
 500 http://security.debian.org/ wheezy/updates/main i386 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=main
     origin security.debian.org
 500 http://security.debian.org/ wheezy/updates/non-free amd64 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=non-free
     origin security.debian.org
 500 http://security.debian.org/ wheezy/updates/contrib amd64 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=contrib
     origin security.debian.org
 500 http://security.debian.org/ wheezy/updates/main amd64 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=main
     origin security.debian.org
 500 http://cdn.debian.net/debian/ wheezy/contrib i386 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=contrib
     origin cdn.debian.net
 500 http://cdn.debian.net/debian/ wheezy/non-free i386 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=non-free
     origin cdn.debian.net
 500 http://cdn.debian.net/debian/ wheezy/main i386 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=main
     origin cdn.debian.net
 500 http://cdn.debian.net/debian/ wheezy/contrib amd64 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=contrib
     origin cdn.debian.net
 500 http://cdn.debian.net/debian/ wheezy/non-free amd64 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=non-free
     origin cdn.debian.net
 500 http://cdn.debian.net/debian/ wheezy/main amd64 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=main
     origin cdn.debian.net
 500 http://mirror.hetzner.de/debian/security/ wheezy/updates/non-free i386 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=non-free
     origin mirror.hetzner.de
 500 http://mirror.hetzner.de/debian/security/ wheezy/updates/contrib i386 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=contrib
     origin mirror.hetzner.de
 500 http://mirror.hetzner.de/debian/security/ wheezy/updates/main i386 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=main
     origin mirror.hetzner.de
 500 http://mirror.hetzner.de/debian/security/ wheezy/updates/non-free amd64 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=non-free
     origin mirror.hetzner.de
 500 http://mirror.hetzner.de/debian/security/ wheezy/updates/contrib amd64 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=contrib
     origin mirror.hetzner.de
 500 http://mirror.hetzner.de/debian/security/ wheezy/updates/main amd64 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=main
     origin mirror.hetzner.de
 500 http://mirror.hetzner.de/debian/packages/ wheezy/non-free i386 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=non-free
     origin mirror.hetzner.de
 500 http://mirror.hetzner.de/debian/packages/ wheezy/contrib i386 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=contrib
     origin mirror.hetzner.de
 500 http://mirror.hetzner.de/debian/packages/ wheezy/main i386 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=main
     origin mirror.hetzner.de
 500 http://mirror.hetzner.de/debian/packages/ wheezy/non-free amd64 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=non-free
     origin mirror.hetzner.de
 500 http://mirror.hetzner.de/debian/packages/ wheezy/contrib amd64 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=contrib
     origin mirror.hetzner.de
 500 http://mirror.hetzner.de/debian/packages/ wheezy/main amd64 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=main
     origin mirror.hetzner.de
Pinned packages:
Full version: http://pastebin.com/MqyBsGFU

How could I resolve this issue? Or lies the problem with the hoster?
 
Run:

# /usr/local/psa/admin/sbin/autoinstaller --all-versions --web-interface

Then after about 10-30 seconds hit Ctrl+C to terminate it. It should solve your problem.

Verify with:

# /usr/local/psa/admin/sbin/autoinstaller --version

You should be getting 3.16.3 or higher.
 
Hm, after running that command, I only get


Parallels Installer 3.16.1 (built on 2013-09-10 16:33)

unfortunately, not 3.16.3 or higher. However, I then went to Tools & Settings - Updates and Upgrades and was able to access the Updates and Upgrades section. Before I only got a timeout when I opened it. There I was able to run the update and got All operations with products and components have been successfully completed.
 
I have the exact same problem

Nikolay. said:
Run:

# /usr/local/psa/admin/sbin/autoinstaller --all-versions --web-interface

Then after about 10-30 seconds hit Ctrl+C to terminate it. It should solve your problem.

Verify with:

# /usr/local/psa/admin/sbin/autoinstaller --version

You should be getting 3.16.3 or higher.
Click to expand...

I have the same problem as Fritz with a brand new Debian Wheezy installation and tried running autoinstaller as you suggested. It didn't work. What's the reasoning for aborting it after 10-30 seconds?

I tried running autoinstall upgrade in the console as well:
# /usr/local/psa/admin/sbin/autoinstaller --all-versions, but ran into the exact same problem as before:

Error: Not found source for system packages (release 7.1) in APT software sources configuration:
Package files:
100 /var/lib/dpkg/status
release a=now
500 http://autoinstall.plesk.com/debian/BILLING_11.5.30/ all/all i386 Packages
origin autoinstall.plesk.com
(complete log here: http://pastebin.com/zCuzUU2F)
 
Huh, I have updated my Debian System to 7.2, now I get

# Parallels Installer 3.15.15 (built on 2013-08-14 09:28)

when running

# /usr/local/psa/admin/sbin/autoinstaller --version

after running

# /usr/local/psa/admin/sbin/autoinstaller --all-versions --web-interface


Somehow it downgraded?
 
Svobi said:
Same for me…
D
id you do aptitude update & upgrade as well?!
Click to expand...
Yes, I updated to Debian 7.2 yesterday. Then I ran /usr/local/psa/admin/sbin/autoinstaller --all-versions --web-interface and got the version Parallels Installer 3.15.15 (built on 2013-08-14 09:28) after that. But all seems well so far (the Plesk Panel even runs faster now after this recent update), but I still wonder why the Parallels Installer version is now downgraded.
 
Fritz MichaelG, could you post output of:

# mount | grep var

Please note that having older version should also be OK as long as you're on Debian release your repos point to.
 
Fritz MichaelG said:
Hm, mount | grep var gives no output whatsoever. (i.e. there are no mounts that have 'var' in their name)
Click to expand...

Well... then I don't know why installer got downgraded :) Maybe Debian upgrade explicitly clears some system caches.

Anyway, this shouldn't bother you as long as installer works. If you (for some reason) want to explicitly update installer to the latest available version, you may follow my instructions in the other thread.
 
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