Resolved Failed to update Plesk 12.5.30 automatic update

[Tize]

Hello everyone, my server suddenly no longer updated and take several days to receive warnings that could not be upgraded.

I followed several steps listed here in the forum without success.
One of them has been added to the file etc/hosts

68.232.34.73 autoinstall.plesk.com
93.184.221.133 autoinstall.plesk.com

It does not work and after restarting skips the mistake again.

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Then I did this without success.

service lfd restart
service httpd restart
/etc/init.d/network restart

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Thank you very much to those who help me always.

 

[Tize]

Hello, this is the message that appears in Plesk me to access the system.

Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
)

Details: Doing restart of Plesk Installer...
Downloading file products.inf3: 0%
Downloading file products.inf3: couldn't connect to host. Will retry in 3 second(s)...
Downloading file products.inf3 (retry 1 of 3): 0%
Downloading file products.inf3 (retry 1 of 3): couldn't connect to host. Will retry in 7 second(s)...
Downloading file products.inf3 (retry 2 of 3): 0%
Downloading file products.inf3 (retry 2 of 3): couldn't connect to host. Will retry in 15 second(s)...
Downloading file products.inf3 (retry 3 of 3): 0%
Downloading file products.inf3 (retry 3 of 3): couldn't connect to host
Downloading file versions.inf3: 0%
Downloading file versions.inf3: couldn't connect to host. Will retry in 3 second(s)...
Downloading file versions.inf3 (retry 1 of 3): 0%
Downloading file versions.inf3 (retry 1 of 3): couldn't connect to host. Will retry in 7 second(s)...
Downloading file versions.inf3 (retry 2 of 3): 0%
Downloading file versions.inf3 (retry 2 of 3): couldn't connect to host. Will retry in 15 second(s)...
Downloading file versions.inf3 (retry 3 of 3): 0%
Downloading file versions.inf3 (retry 3 of 3): couldn't connect to host

ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the file http://autoinstall.plesk.com/products.inf3:
couldn't connect to host

Can't process versions.inf3: Failed to download the file http://autoinstall.plesk.com/versions.inf3:
couldn't connect to host


Not all packages were installed.
Please resolve this issue and try to install the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

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[Alberto Pizzarelli]

Hi, why u added this in file hosts??

the dns resolution of this is :

nslookup autoinstall.plesk.com
Server:       208.67.222.222
Address:   208.67.222.222#53

Non-authoritative answer:
autoinstall.plesk.com   canonical name = 1727842103.rsc.cdn77.org.
Name:   1727842103.rsc.cdn77.org
Address: 185.59.220.17

i think u can resolve simply remove the lines into /etc/hosts.

 

[Tize]

Hi, why u added this in file hosts??

the dns resolution of this is :

nslookup autoinstall.plesk.com
Server:       208.67.222.222
Address:   208.67.222.222#53

Non-authoritative answer:
autoinstall.plesk.com   canonical name = 1727842103.rsc.cdn77.org.
Name:   1727842103.rsc.cdn77.org
Address: 185.59.220.17

i think u can resolve simply remove the lines into /etc/hosts.

Hi good morning Mr. @Alberto Pizzarelli
Thank you very much for your great support and help.
I followed the steps as you indicate and show you progress.

Before making any changes had it like this:

----------------
Hi Buongiorno Mr. @Alberto Pizzarelli
La ringrazio molto per il vostro grande sostegno e aiuto.
Ho seguito i passi come si indica e mostrare a progredire.

Prima di apportare modifiche hanno avuto in questo modo:

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E ora, dopo la modifica con le informazioni che ho come segue:
--------------
And now after the change with your information I have it as follows:

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After I restarted with the following commands:
-------------
Dopo che ho ricominciato con i seguenti comandi:

service httpd restart
service network restart

Cercherò di aggiornare ora da SSH per vedere se tutto va bene e scrivo di nuovo.

Grazie mille.

-----------

I will try to update now from SSH to see if everything goes right and I write again.

Thank you very much.

 

[Tize]

Hello good Morning.
At the end he had to wait until the next day because updates are made from SSH morning because I kept telling me there was an update in progress.

And today unfortunately the same error. Despite having everything as I intimated.

Thank you very much.
--------------------------
Ciao molto buono.
Alla fine ha dovuto aspettare fino al giorno successivo, perché gli aggiornamenti sono fatti da SSH mattina perché ho continuato a dirmi c'era un aggiornamento in corso.

E oggi, purtroppo, lo stesso errore. Pur avendo tutto come io accennai.

Grazie mille.

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[Tize]

Info from here:

nano /tmp/autoinstaller3.log

[2016-10-25 03:49:03.884609] SourceUrl: original source url is http://autoinstall.plesk.com/
[2016-10-25 03:49:03.884627] SourceUrl: fixed url is http://autoinstall.plesk.com/
[2016-10-25 03:49:03.884787] Try to find rcfile...
[2016-10-25 03:49:03.884809] Autoinstaller rcfile not found.
[2016-10-25 03:49:03.884827] Read component settings from /root/.autoinstaller/options.ini
[2016-10-25 03:49:03.885032] Got OS name Linux, vendor CentOS, version 6.5, arch x86_64, environment ~empty
[2016-10-25 03:49:03.885341] Server for reporting status run OK: pid=3374
[2016-10-25 03:49:03.885529] Checking hostname is sucessfull.
[2016-10-25 03:49:03.886619] SourceUrl: original source url is http://autoinstall.plesk.com/
[2016-10-25 03:49:03.886634] SourceUrl: fixed url is http://autoinstall.plesk.com/
[2016-10-25 03:49:03.886649] FileFetcher new object: target_dir=/root/parallels/, main_source_url=http://autoinstall.plesk.com/
[2016-10-25 03:49:03.886670] FileFetcher: get file (~empty)/products.inf3
[2016-10-25 03:49:03.887747] Downloading file products.inf3: 0%
[2016-10-25 03:50:06.888433] Downloading file products.inf3: couldn't connect to host. Will retry in 3 second(s)...
[2016-10-25 03:50:09.888986] Downloading file products.inf3 (retry 1 of 3): 0%
[2016-10-25 03:51:12.945352] Downloading file products.inf3 (retry 1 of 3): couldn't connect to host. Will retry in 7 second(s)...
[2016-10-25 03:51:19.946585] Downloading file products.inf3 (retry 2 of 3): 0%
[2016-10-25 03:52:22.947371] Downloading file products.inf3 (retry 2 of 3): couldn't connect to host. Will retry in 15 second(s)...
[2016-10-25 03:52:37.949999] Downloading file products.inf3 (retry 3 of 3): 0%
[2016-10-25 03:53:40.951347] Downloading file products.inf3 (retry 3 of 3): couldn't connect to host
[2016-10-25 03:53:40.951775] FileFetcher: get file (~empty)/versions.inf3
[2016-10-25 03:53:40.951942] Downloading file versions.inf3: 0%
[2016-10-25 03:54:43.953347] Downloading file versions.inf3: couldn't connect to host. Will retry in 3 second(s)...
[2016-10-25 03:54:46.954043] Downloading file versions.inf3 (retry 1 of 3): 0%
[2016-10-25 03:55:49.955361] Downloading file versions.inf3 (retry 1 of 3): couldn't connect to host. Will retry in 7 second(s)...
[2016-10-25 03:55:56.956654] Downloading file versions.inf3 (retry 2 of 3): 0%
[2016-10-25 03:56:59.957406] Downloading file versions.inf3 (retry 2 of 3): couldn't connect to host. Will retry in 15 second(s)...
[2016-10-25 03:57:14.960081] Downloading file versions.inf3 (retry 3 of 3): 0%
[2016-10-25 03:58:18.016209] Downloading file versions.inf3 (retry 3 of 3): couldn't connect to host
[2016-10-25 03:58:18.019143] Error: Failed to read product information from the file : Can't process products.inf3: Failed to download the file http://autoinstall.plesk.com/products.inf3:
couldn't connect to host

Can't process versions.inf3: Failed to download the file http://autoinstall.plesk.com/versions.inf3:
couldn't connect to host


Not all packages were installed.
Please resolve this issue and try to install the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.
[2016-10-26 03:27:05.413734] Environment locale name is 'en_US.UTF-8'
[2016-10-26 03:27:05.444793]

Plesk Installer 3.17.24 (built on 2015-08-12 14:40 svn rev. 344115) started at (timezone GMT) Wed Oct 26 03:27:05 2016
Command line arguments: /usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --upgrade-installed-components

[2016-10-26 03:27:05.444811] SourceUrl: original source url is http://autoinstall.plesk.com/
[2016-10-26 03:27:05.444822] SourceUrl: fixed url is http://autoinstall.plesk.com/
[2016-10-26 03:27:05.444982] Try to find rcfile...
[2016-10-26 03:27:05.445003] Autoinstaller rcfile not found.
[2016-10-26 03:27:05.445021] Read component settings from /root/.autoinstaller/options.ini
[2016-10-26 03:27:05.466369] Got OS name Linux, vendor CentOS, version 6.5, arch x86_64, environment ~empty
[2016-10-26 03:27:05.742330] Doing restart of Plesk Installer...
[2016-10-26 03:27:05.759505] Environment locale name is 'en_US.UTF-8'
[2016-10-26 03:27:05.760024]

Plesk Installer 3.18.12 (built on 2016-10-05 12:12 svn rev. 349575) started at (timezone GMT) Wed Oct 26 03:27:05 2016
Command line arguments: /var/cache/parallels_installer/parallels_installer_CentOS_6_x86_64 --select-product-id plesk --select-release-current --upgrade-installed-components

 

[UFHH01]

Hi Tize,

i think u can resolve simply remove the lines into /etc/hosts.

Alberto Pizzarelli didn't suggest to insert the investigations from "nslookup autoinstall.plesk.com", he suggested to REMOVE ( delete ) any additional lines!

As you can see in your log, the host "autoinstall.plesk.com" can't be found.


Pls. TEST the command:

wget http://autoinstall.plesk.com/versions.inf3​

and post the result here in your thread!


Make sure to DELETE/REMOVE additional lines from "/ect/hosts", which contain possible redirects of "autoinstall.plesk.com".
Consider to use ( at => /etc/resolv.conf )

nameserver 8.8.8.8
nameserver 8.8.4.4
nameserver 5.9.28.125
nameserver 46.182.18.228
nameserver 78.138.97.33
nameserver 78.138.98.82

options rotate
options timeout:3

... and try again the TEST ( => wget http://autoinstall.plesk.com/versions.inf3 ), to see, if you are able to reach the host.



Switch OFF your firewall(s), or Fail2Ban and FLUSH your firewall rules with the command:

iptables -F
​

... and test again, to make sure, that possible misconfiguration(s) or bans don't block your "wget" - requests.​

 

[Tize]

Hi Tize,


Alberto Pizzarelli didn't suggest to insert the investigations from "nslookup autoinstall.plesk.com", he suggested to REMOVE ( delete ) any additional lines!

As you can see in your log, the host "autoinstall.plesk.com" can't be found.


Pls. TEST the command:

wget http://autoinstall.plesk.com/versions.inf3​

and post the result here in your thread!


Make sure to DELETE/REMOVE additional lines from "/ect/hosts", which contain possible redirects of "autoinstall.plesk.com".
Consider to use ( at => /etc/resolv.conf )

nameserver 8.8.8.8
nameserver 8.8.4.4
nameserver 5.9.28.125[/INDENT]
nameserver 46.182.18.228
nameserver 78.138.97.33
nameserver 78.138.98.82

options rotate
options timeout:3

... and try again the TEST ( => wget http://autoinstall.plesk.com/versions.inf3 ), to see, if you are able to reach the host.



Switch OFF your firewall(s), or Fail2Ban and FLUSH your firewall rules with the command:

iptables -F​

... and test again, to make sure, that possible misconfiguration(s) or bans don't block your "wget" - requests.​

Hello good evening, first thank you very much for your help also very friendly place.
I show the progress that throws me off the team by adding your commands.

Pls. TEST the command:

wget http://autoinstall.plesk.com/versions.inf3​

and post the result here in your thread!

By adding the command it takes a long and fails all results.

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[Tize]

Make sure to DELETE/REMOVE additional lines from "/ect/hosts", which contain possible redirects of "autoinstall.plesk.com".
Consider to use ( at => /etc/resolv.conf )

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The file you told me that you used has nothing, is empty only has those lines.
Now I'll add the lines you said. And the result is as follows:

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I imagine to restart without restarting the server is with these commands.
If not please tell me.

service httpd restart
service network restart

 

[UFHH01]

Now I'll add the lines you said

Pls. add the suggestions ABOVE and not after your pre-configuration from Hetzner!


Pls. don't make the mistake to use COPY&PASTE, if you copy forum formats, which definetely should never appear in your configuration files!!!

Example: "[ INDENT]" and "[ / INDENT ]" is a FORUM format, which makes it possible to ident words/sentences in a forum

If you really must use copy&paste, make sure to copy codes from the forum FIRST into an ASCII - Editor ( for example "notepad" on windows - based systems ) and copy the code again FROM THERE, to paste it into your command line from your SSH - Client, to avoid issues/errors/problems!

 

[Tize]

Hello, you're right.
I had not realized that.
Now I've put as you said above and previante copying a text document.

Expand/Collapse Block: Here the result of what is now.

I'll try again with the firewall and others.
Thank you.

 

[UFHH01]

By adding the command it takes a long and fails all results.

You can see, that you are trying to resolve "autoinstall.plesk.com" to "185.152.65.77", while it is actually "185.59.220.11"


Use the command over your command line:

nslookup autoinstall.plesk.com​

... if it doesn't reply with:

Server:         8.8.8.8
Address:        8.8.8.8#53

Non-authoritative answer:
autoinstall.plesk.com   canonical name = 1727842103.rsc.cdn77.org.
Name:   1727842103.rsc.cdn77.org
Address: 185.59.220.11

... you made a mistake with the suggested solutions above!

 

[Tize]

You can see, that you are trying to resolve "autoinstall.plesk.com" to "185.152.65.77", while it is actually "185.59.220.11"


Use the command over your command line:

nslookup autoinstall.plesk.com​

... if it doesn't reply with:

Server:         8.8.8.8
Address:        8.8.8.8#53

Non-authoritative answer:
autoinstall.plesk.com   canonical name = 1727842103.rsc.cdn77.org.
Name:   1727842103.rsc.cdn77.org
Address: 185.59.220.11

... you made a mistake with the suggested solutions above!

Hello, excuse me.
I have now lost.

You can tell me please where I add the new commands?

Server:         8.8.8.8
Address:        8.8.8.8#53

Non-authoritative answer:
autoinstall.plesk.com   canonical name = 1727842103.rsc.cdn77.org.
Name:   1727842103.rsc.cdn77.org
Address: 185.59.220.11

In the same file above all?

/etc/resolv.conf

 

[Tize]

I get error when I put wget.
Thank you.

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[UFHH01]

Hi Tize,

pls. READ the suggestions and don't just use copy and paste.... we are getting nowhere, if you don't understand what you do!!!


NO! You should NOT ADD the output of the command "nslookup autoinstall.plesk.com". This command is used on your command line, to show you a nameserver - lookup!

 

[Tize]

Hello, sorry.
My desire to try it right not let me go any.
The translator plays tricks on me, and my expressions and maybe yours are not the same.

I added in the address line commands:

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And in the file:

nano  /etc/resolv.conf

I have only these lines added.

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I can do now please?
Thank you.

 

[UFHH01]

Hi Tize,

as you can SEE, you still don't resolve to the current IP of "autoinstall.plesk.com" ( => 185.59.220.11 ). This IP may change, because Plesk uses several CDN's.


As a TEMPORARY solution, pls. add ( at the BOTTOM! ) of the file "/etc/hosts":

XXX.XXX.XXX.XXX autoinstall.plesk.com​

... where XXX.XXX.XXX.XXX is the IP, which is displayed, when you use the command:

ping autoinstall.plesk.com
​

Depending to your oparting system, it can help to disable TCP window scaling on your server:

Command to use over the command line: => echo 0 > /proc/sys/net/ipv4/tcp_window_scaling



After your changes, pls. use the command:

/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base
​

... AND REMOVE the temporary solution again from "/etc/hosts", when the Plesk autoinstaller finished his process !!!



If you need further help with the CDNs from Plesk, pls. consider to contact your server provider "Hetzner", or use the Plesk support at: => https://www.plesk.com/contact-us/support/#content-body

 

[Tize]

Hi, I followed all your steps and really feel your lost time help.

When I run the ping I could not leave and had to close the console. ping autoinstall.plesk.com

The ping is:

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And to follow all the steps began installation but tells me that it is not possible for the version of Plesk.

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Hetzner not support because they tell me that my server is dedicated.
Since Plesk though I have proper license when I give me support appears to be paid. Go things.

My server is CentOS release 6.5 (Final)
My plesk is 12,5,30

Thank you very much and sorry for the inconvenience.

 

[UFHH01]

After your changes, pls. use the command:

/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

... AND REMOVE the temporary solution again from "/etc/hosts", when the Plesk autoinstaller finished his process !!!

Sorry... my fault... I corrected the suggested command!

 

[Tize]

@UFHH01 Hello sir thank you very much for your kind support and for your time.
Could eventually solve the problem thanks to your experience and your professionalism.

@UFHH01 Hallo Herr vielen Dank für Ihre freundliche Unterstützung und für Ihre Zeit.
Könnte schließlich das Problem dank Ihrer Erfahrung und Ihrer Professionalität zu lösen.