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Issue Failed to update Plesk Onyx 17.8.11

C

ChrisBobber31

New Pleskian
Hello, I've problem to update Plesk, thank you for help

the end of logs :

===> Performing safe prep-install database actions


===> Upgrading database

Trying to start service mysqld... mysqld (pid 2845) en cours d'exécution...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 017005003
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.17.5.3-17.8.11.20190705-081223.dump.gz
===> Cumulative APS controller database (apsc) upgrade has been started.
Upgrade or repair for 'apsc' (stage 'prep') is not required
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.apsc.17.5.3-17.8.11.20190705-081228.dump.gz
===> Cumulative upgrade of APS controller database has been completed.
===> Cumulative Plesk database upgrade (revertable stage) has been started.
Upgrade or repair for 'core' (stage 'prep') is not required
===> Preparing Plesk database upgrade (revertable stage).
Trying to set psa database version to 017008011... done
===> Cumulative upgrade of Plesk database (revertable stage) has been completed.
===> Plesk database scheme upgrade has been started.

===> Plesk database scheme was not upgraded completely. See installation log for details.

Stopping sw-cp-serverd: [ OK ]
Starting sw_engine service... done
Starting sw_cp_server service... done
Starting mysql service... already started
Starting named service... failed
Starting mailer service... already started
Starting spamfilter service... already started
Starting drweb service... done
Starting tomcat service... not installed
Starting apache service... already started
Starting xinetd service... already started
***** problem report *****
===> Plesk database scheme was not upgraded completely. See installation log for details.

[2019-07-05 08:14:19.073660] Bootstrapper has finished action (exec time: 1 sec.): parent_name='PLESK_17_8_11', sequence='prep', stage='rollback', sequence_order='1', operation='install', exec_cmd='rm -f /tmp/pp-bootstrapper-mode.flag; rm -f /var/lock/parallels-panel-maintenance-mode.flag; rm -f /var/lock/parallels-panel-upgrade-failure.flag; /etc/init.d/psa restart; :'', m_arch='', output: ~empty
[2019-07-05 08:14:19.119922] Error: Une erreur s'est produite lors de l'exécution des actions PREP installation (voir le log pour en savoir plus). L'installation a été annulée.
Attention ! Les packages n'ont pas tous été installés.
Merci de contrôler si vos services système sont utilisables.
Résolvez le problème puis réessayez d'installer les packs.
Si vous ne pouvez résoudre le problème seul, contactez l'assistance technique du produit pour de l'aide.
 
Try to run

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
# plesk repair installation

and I'd suggest you change default console locale to English first. I remember a lot of cases when problems occur due to non-English system locale.
 
I've tryed
# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
# plesk repair installation.

Now :

==> Upgrading database

Trying to start service mysqld... mysqld (pid 27965) en cours d'excution...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 017005003
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.17.5.3-17.8.11.20190709-110717.dump.gz
===> Cumulative APS controller database (apsc) upgrade has been started.
Upgrade or repair for 'apsc' (stage 'prep') is not required
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.apsc.17.5.3-17.8.11.20190709-110718.dump.gz
===> Cumulative upgrade of APS controller database has been completed.
===> Cumulative Plesk database upgrade (revertable stage) has been started.
Upgrade or repair for 'core' (stage 'prep') is not required
===> Preparing Plesk database upgrade (revertable stage).
Trying to set psa database version to 017008011... done
===> Cumulative upgrade of Plesk database (revertable stage) has been completed.
===> Plesk database scheme upgrade has been started.

===> Plesk database scheme was not upgraded completely. See installation log for details.

Stopping sw-cp-serverd: [ OK ]
Starting sw_engine service... done
Starting sw_cp_server service... done
Starting mysql service... already started
Starting named service... failed
Starting mailer service... already started
Starting spamfilter service... already started
Starting drweb service... already started
Starting tomcat service... not installed
Starting apache service... already started
Starting xinetd service... already started
***** problem report *****
===> Plesk database scheme was not upgraded completely. See installation log for details.
Error: Une erreur s'est produite lors de l'exécution des actions PREP installation (voir le log pour en savoir plus). L'installation a été annulée.
Attention ! Les packages n'ont pas tous été installés.
Merci de contrôler si vos services système sont utilisables.
Résolvez le problème puis réessayez d'installer les packs.
Si vous ne pouvez résoudre le problème seul, contactez l'assistance technique du produit pour de l'aide.
 
I'd suggest you contact Plesk Support Team for investigation this issue directly on your server.
 
I have a very similar issue, but this one broke to our puppet master i believe. I will remove it from this puppet, to rerun the install so things can get back on track. We prob had it on there years ago for other reasons and no longer need that on here.

What i would like to know is which commands i can . Would the ones in this post suffice?

e.g.
Code: 
# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
# plesk repair installation

Heres my logs. Note: I obfuscated the email address and puppet domain to site.com.

Code: 
Plesk Installer 3.22.14 (revision cef153794d9f) started at (timezone UTC) Tue Dec  3 03:40:52 2019
Command line arguments: /var/cache/parallels_installer/parallels_installer_CentOS_7_x86_64_3.22.14 upgrade plesk 17.8.11 --email [email protected]

Try to find rcfile...
Autoinstaller rcfile not found.
Checking hostname is sucessfull.
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file pool/PSA_18.0.21_1598/release.inf3: 0%
Downloading file pool/PSA_18.0.21_1598/release.inf3: 100% was finished.
In release PLESK_0_0_0 no builds
Downloading file pool/PSA_18.0.20_1361/release.inf3: 0%
Downloading file pool/PSA_18.0.20_1361/release.inf3: 100% was finished.
In release PLESK_0_0_0 no builds
Downloading file pool/PSA_18.0.19_1013/release.inf3: 0%
Downloading file pool/PSA_18.0.19_1013/release.inf3: 100% was finished.
In release PLESK_0_0_0 no builds
Downloading file pool/PSA_18.0.18_767/release.inf3: 0%
Downloading file pool/PSA_18.0.18_767/release.inf3: 100% was finished.
In release PLESK_0_0_0 no builds
Downloading file pool/PSA_18.0.17_297/release.inf3: 0%
Downloading file pool/PSA_18.0.17_297/release.inf3: 100% was finished.
In release PLESK_0_0_0 no builds
Downloading file pool/PSA_18.0.16_62/release.inf3: 0%
Downloading file pool/PSA_18.0.16_62/release.inf3: 100% was finished.
In release PLESK_0_0_0 no builds
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
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Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
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Downloading file mysql.inf3: 100% was finished.
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Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
repository: Get brief packages info for all sources
Checking for installed packages...
Downloading file PSA_17.8.11/plesk-17.8.11-cos7-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-17.8.11-cos7-x86_64.inf3: 100% was finished.
Downloading Extensions Catalog feed...
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No extra section in this build
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No extra section in this build
gpg-pubkey-4bd6ec30-4c37bb40 gpg(Puppet Labs Release Key (Puppet Labs Release Key) <[email protected]>)
gpg-pubkey-352c64e5-52ae6884 gpg(Fedora EPEL (7) <[email protected]>)
gpg-pubkey-cdef74bb-53a89131 gpg(KernelCare <[email protected]>)
gpg-pubkey-ef8d349f-57b6233e gpg(Puppet, Inc. Release Key (Puppet, Inc. Release Key) <[email protected]>)
gpg-pubkey-548c16bf-4c29a642 gpg(New Relic <[email protected]>)
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <[email protected]>)
gpg-pubkey-f4a80eb5-53a7ff4b gpg(CentOS-7 Key (CentOS 7 Official Signing Key) <[email protected]>)
repository: Get brief packages info for all sources
Loaded plugins: fastestmirror


Detecting installed product components.
Component plesk/panel: mode upgrade,  installed_buildtime=1489743268,  available_buildtime=1574925427
Checking if key update required for component plesk/panel
Config allows upgrade from version 17.0 without key update
Currently installed component version is 17.5.3-cos7.build1705170317.16
No keyupdate need for this component
Component plesk/bind: mode upgrade,  installed_buildtime=1489743027,  available_buildtime=1519909062
Component plesk/postgresql: mode install,  installed_buildtime=0,  available_buildtime=0
Component plesk/health-monitor: mode upgrade,  installed_buildtime=1489486963,  available_buildtime=1523952173
Component plesk/fail2ban: mode install,  installed_buildtime=0,  available_buildtime=1518431504
Component plesk/selinux: mode upgrade,  installed_buildtime=1551170275,  available_buildtime=1551170127
Component plesk/l10n: mode upgrade,  installed_buildtime=1525427273,  available_buildtime=1540447669
Component plesk/git: mode install,  installed_buildtime=0,  available_buildtime=0
Component plesk/docker: mode install,  installed_buildtime=0,  available_buildtime=0
Component plesk/resctrl: mode install,  installed_buildtime=0,  available_buildtime=1519909313
Component plesk/pmm: mode install,  installed_buildtime=0,  available_buildtime=0
Component plesk/sitebuilder: mode install,  installed_buildtime=0,  available_buildtime=1522058782
Component plesk/proftpd: mode upgrade,  installed_buildtime=1489477686,  available_buildtime=1572516208
Component plesk/webalizer: mode up2date,  installed_buildtime=1484245182,  available_buildtime=1484245182
Component plesk/awstats: mode up2date,  installed_buildtime=1515421698,  available_buildtime=1515421698
Component plesk/modsecurity: mode install,  installed_buildtime=0,  available_buildtime=1568373829
Component plesk/passenger: mode install,  installed_buildtime=0,  available_buildtime=1560424691
Component plesk/ruby: mode install,  installed_buildtime=0,  available_buildtime=0
Component plesk/nodejs: mode install,  installed_buildtime=0,  available_buildtime=0
Component plesk/gems-pre: mode install,  installed_buildtime=0,  available_buildtime=1505736717
Component plesk/mod_fcgid: mode upgrade,  installed_buildtime=1489590505,  available_buildtime=1517546919
Component plesk/mod_perl: mode install,  installed_buildtime=0,  available_buildtime=0
Component plesk/mod-bw: mode install,  installed_buildtime=0,  available_buildtime=1514357771
Component plesk/apache: mode up2date,  installed_buildtime=1565264633,  available_buildtime=1565264633
Component plesk/php7.3: mode install,  installed_buildtime=0,  available_buildtime=1574406627
Component plesk/php7.2: mode install,  installed_buildtime=0,  available_buildtime=1574406613
Component plesk/php7.1: mode up2date,  installed_buildtime=1571977882,  available_buildtime=1571977882
Component plesk/php7.0: mode up2date,  installed_buildtime=1544162197,  available_buildtime=1544162197
Component plesk/php5.6: mode up2date,  installed_buildtime=1547183514,  available_buildtime=1547183514
Component plesk/php5.5: mode up2date,  installed_buildtime=1504262772,  available_buildtime=1504262772
 
Last edited:
Im having to split logs across 2 posts, sorry.
Here is the failure portion from my above message

Code: 
Component plesk/php5.4: mode install,  installed_buildtime=0,  available_buildtime=1504263645
Component plesk/php5.3: mode install,  installed_buildtime=0,  available_buildtime=1504264066
Component plesk/php5.2: mode install,  installed_buildtime=0,  available_buildtime=1504264527

Component plesk/php5: mode upgrade,  installed_buildtime=1572624685,  available_buildtime=1572624685
Component plesk/nginx: mode upgrade,  installed_buildtime=1574063613,  available_buildtime=1574062429
Component plesk/horde: mode upgrade,  installed_buildtime=1489486861,  available_buildtime=1524645914


Component plesk/roundcube: mode upgrade,  installed_buildtime=1510737785,  available_buildtime=1557311793
Component plesk/kav: mode install,  installed_buildtime=0,  available_buildtime=1554880114
Component plesk/drweb: mode upgrade,  installed_buildtime=1489743139,  available_buildtime=1519909184
Component plesk/spamassassin: mode install,  installed_buildtime=0,  available_buildtime=1519909251
Component plesk/mailman: mode install,  installed_buildtime=0,  available_buildtime=1519909288
Component plesk/postfix: mode upgrade,  installed_buildtime=1540918235,  available_buildtime=1563292536
Component plesk/qmail: mode install,  installed_buildtime=0,  available_buildtime=1563292549
Component plesk/msmtp: mode install,  installed_buildtime=0,  available_buildtime=1519909232
Component plesk/dovecot: mode upgrade,  installed_buildtime=1567587362,  available_buildtime=1567522786
Component plesk/courier: mode install,  installed_buildtime=0,  available_buildtime=1537418143
Component plesk/mysql-sys: mode up2date,  installed_buildtime=1565274596,  available_buildtime=1565274596
Component plesk/config-troubleshooter: mode upgrade,  installed_buildtime=1489743247,  available_buildtime=1550585807
Component plesk/psa-firewall: mode install,  installed_buildtime=0,  available_buildtime=1519909205
Component plesk/psa-vpn: mode install,  installed_buildtime=0,  available_buildtime=1519909263
Component plesk/psa-fileserver: mode install,  installed_buildtime=0,  available_buildtime=1519909193
Component plesk/watchdog: mode install,  installed_buildtime=0,  available_buildtime=1550733343
Component plesk/cloudflare: mode install,  installed_buildtime=0,  available_buildtime=1518431452
Component plesk/heavy-metal-skin: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component plesk/wp-toolkit: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component plesk/advisor: mode install,  installed_buildtime=0,  available_buildtime=0
Component plesk/letsencrypt: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component plesk/social-login: mode install,  installed_buildtime=0,  available_buildtime=0
Component plesk/domain-connect: mode install,  installed_buildtime=0,  available_buildtime=0
Component plesk/xovi: mode install,  installed_buildtime=0,  available_buildtime=0
Component plesk/imunifyav: mode install,  installed_buildtime=0,  available_buildtime=0
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <[email protected]>)
gpg-pubkey-4bd6ec30-4c37bb40 gpg(Puppet Labs Release Key (Puppet Labs Release Key) <[email protected]>)
gpg-pubkey-352c64e5-52ae6884 gpg(Fedora EPEL (7) <[email protected]>)
gpg-pubkey-cdef74bb-53a89131 gpg(KernelCare <[email protected]>)
gpg-pubkey-ef8d349f-57b6233e gpg(Puppet, Inc. Release Key (Puppet, Inc. Release Key) <[email protected]>)
gpg-pubkey-548c16bf-4c29a642 gpg(New Relic <[email protected]>)
gpg-pubkey-f4a80eb5-53a7ff4b gpg(CentOS-7 Key (CentOS 7 Official Signing Key) <[email protected]>)
Retrieving information about the installed license key...
KeyUpdateChecker::doCheck: no components for check key update
Launching component and product checkers...
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 100% was finished.
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 0%
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 0%
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 100% was finished.
  skip package 'sw-cp-server-2.5.2-centos7.19082119.x86_64' from component panel - same or newer version of this package is already installed (in system sw-cp-server-2.5.2-centos7.19091118.x86_64)
  skip package 'drweb-bases-6.0.2.4-1302271534pleskel5.noarch' from component drweb - same or newer version of this package is already installed (in system drweb-bases-6.0.2.4-1302271534pleskel5.noarch)
  skip package 'drweb-common-6.0.2.1-1302081526pleskel5.noarch' from component drweb - same or newer version of this package is already installed (in system drweb-common-6.0.2.1-1302081526pleskel5.noarch)
  skip package 'drweb-daemon-6.0.2.1-1211092005pleskel5.noarch' from component drweb - same or newer version of this package is already installed (in system drweb-daemon-6.0.2.1-1211092005pleskel5.noarch)
  skip package 'drweb-libs-6.0.2.0-1111112022~el5.x86_64' from component drweb - same or newer version of this package is already installed (in system drweb-libs-6.0.2.0-1111112022~el5.x86_64)
  skip package 'drweb-libs32-6.0.2.0-1111112022~el5.x86_64' from component drweb - same or newer version of this package is already installed (in system drweb-libs32-6.0.2.0-1111112022~el5.x86_64)
  skip package 'drweb-updater-6.0.2.1-1302271615pleskel5.x86_64' from component drweb - same or newer version of this package is already installed (in system drweb-updater-6.0.2.1-1302271615pleskel5.x86_64)
  skip package 'postfix-2:2.10.1-7.el7.x86_64' from component postfix - same or newer version of this package is already installed (in system postfix-2:2.10.1-7.el7.x86_64)
  skip package 'php-5.4.16-46.1.el7_7.x86_64' from component phpgroup - same or newer version of this package is already installed (in system php-5.4.16-46.1.el7_7.x86_64)
  skip package 'php-fpm-5.4.16-46.1.el7_7.x86_64' from component phpgroup - same or newer version of this package is already installed (in system php-fpm-5.4.16-46.1.el7_7.x86_64)
  skip package 'php-5.4.16-46.1.el7_7.x86_64' from component phpgroup - same or newer version of this package is already installed (in system php-5.4.16-46.1.el7_7.x86_64)
  skip package 'php-5.4.16-46.1.el7_7.x86_64' from component phpgroup - same or newer version of this package is already installed (in system php-5.4.16-46.1.el7_7.x86_64)
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* base: mirror.tocici.com
* epel: d2lzkl7pfhq30w.cloudfront.net
* extras: mirror.tocici.com
* updates: mirror.tocici.com
PHP_5_5-thirdparty                                       | 2.9 kB     00:00  
PHP_5_6-thirdparty                                       | 2.9 kB     00:00  
PHP_7_0-thirdparty                                       | 2.9 kB     00:00  
PHP_7_1-thirdparty                                       | 2.9 kB     00:00  
PLESK_17_8_11-dist                                       | 2.9 kB     00:00  
PLESK_17_8_11-extras                                     | 2.9 kB     00:00  
PLESK_17_8_11-thirdparty                                 | 2.9 kB     00:00  
PLESK_17_PHP55                                           | 2.9 kB     00:00  
PLESK_17_PHP56                                           | 2.9 kB     00:00  
PLESK_17_PHP70                                           | 2.9 kB     00:00  
PLESK_17_PHP71                                           | 2.9 kB     00:00  
https://puppetmaster.site.com:8140/packages/2016.4.2/el-7-x86_64/repodata/repomd.xml: [Errno 14] HTTPS Error 400 - Bad Request
Trying other mirror.
PLESK_17_8_11-dist/fileli 14% [==             ]  0.0 B/s |  59 kB     --:-- ETA PLESK_17_8_11-dist/fileli 63% [=========      ] 311 kB/s | 257 kB     00:00 ETA PLESK_17_8_11-dist/filelists_db                          | 408 kB     00:00  
PLESK_17_8_11-extras/filelists_db                        | 191 kB     00:00  
PLESK_17_PHP71/filelists_db                              |  18 kB     00:00  
epel/x86_64/filelists_db   1% [               ]  0.0 B/s | 125 kB     --:-- ETA epel/x86_64/filelists_db   3% [-              ] 525 kB/s | 460 kB     00:21 ETA epel/x86_64/filelists_db   9% [=              ] 629 kB/s | 1.1 MB     00:17 ETA epel/x86_64/filelists_db  16% [==             ] 745 kB/s | 1.9 MB     00:13 ETA epel/x86_64/filelists_db  23% [===-           ] 875 kB/s | 2.7 MB     00:10 ETA epel/x86_64/filelists_db  32% [====-          ] 1.0 MB/s | 3.8 MB     00:07 ETA epel/x86_64/filelists_db  43% [======         ] 1.2 MB/s | 5.0 MB     00:05 ETA epel/x86_64/filelists_db  55% [========       ] 1.4 MB/s | 6.4 MB     00:03 ETA epel/x86_64/filelists_db  69% [==========     ] 1.6 MB/s | 8.0 MB     00:02 ETA epel/x86_64/filelists_db  88% [=============  ] 2.0 MB/s |  10 MB     00:00 ETA epel/x86_64/filelists_db                                 |  12 MB     00:03  
extras/7/x86_64/filelists_db                             | 207 kB     00:00  
kernelcare/7/x86_64/filelists_db                         |  10 kB     00:00  
newrelic/x86_64/filelists_db                             |  26 kB     00:00  
https://puppetmaster.site.com:8140/packages/2016.4.2/el-7-x86_64/repodata/8d3c1acbeb27d8632616f8bb3fb93d5e90bb86cc-filelists.sqlite.bz2: [Errno 14] HTTPS Error 400 - Bad Request
Trying other mirror.
NoMoreMirrorsRepoError: failure: repodata/8d3c1acbeb27d8632616f8bb3fb93d5e90bb86cc-filelists.sqlite.bz2 from pe_repo: [Errno 256] No more mirrors to try.
https://puppetmaster.site.com:8140/packages/2016.4.2/el-7-x86_64/repodata/8d3c1acbeb27d8632616f8bb3fb93d5e90bb86cc-filelists.sqlite.bz2: [Errno 14] HTTPS Error 400 - Bad Request
Error: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please contact product technical support.
 
Last edited:
You have several third-party yum repositories enabled, Puppet, for example. Try to disable them and run upgrade again.
 
Thanks, ok, yeah thats what i was hoping. I did remove the repos ,etc.. However the upgrade was automatic. I was asking if i can run the posted commands to run it, or how i would trigger it. In the server update section in tools, it says its all up to date. Thanks.
 
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