Failed to update the Panel.

[LotteB]

Hi,

I'm having a problem with updating my Plesk panel.
I'm currently using 9.5.2. and eventually want to update to version 10.1.1

Now I've been told that I need to update version by version, and so I've tried.
I've tried to update the 9.5.3 version, but I get an email "Failed to update the Panel."

The emails says:
Parallels Products Installer 3.6.0 (built on 2010-04-13 11:27 svn rev. 290858) started at (timezone CET) Wed May 2 09:31:09 2012
Command line arguments: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_5_3 [email protected] --install-component=base --install-component=api --install-component=psa-firewall --install-component=psa-vpn --install-component=nl-NL-locale --install-component=horde --install-component=atmail --install-component=php --install-component=postfix

Try to find rcfile...
Autoinstaller rcfile not found.
Checking hostname is sucessfull.
Opsys detected as: os_vendor=SuSE os_name=Linux version=11.1 arch=i686 environment=vz
Final opsys (with overriding) is: os_vendor=SuSE os_name=Linux version=11.1 arch=i686 environment=vz
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 11%..20%..30%..40%..52%..60%..74%..82%..94%..100% was finished.
File downloading ppsmbe.inf3: 18%..39%..59%..70%..80%..100% was finished.
File downloading sitebuilder.inf3: 10%..22%..48%..61%..74%..100% was finished.
File downloading sso.inf3: 10%..37%..51%..64%..91%..100% was finished.
File downloading setemplates.inf3: 19%..44%..69%..94%..100% was finished.
File downloading pp-sitebuilder.inf3: 12%..26%..33%..40%..54%..61%..75%..82%..96%..100% was finished.
File downloading billing.inf3: 10%..27%..33%..50%..78%..84%..95%..100% was finished.
repository: Get brief packages info for all sources
Checking for installed packages...
File downloading PSA_9.5.3/plesk-9.5.3-suse11.1-i386.inf3: 12%..21%..31%..41%..50%..61%..77%..86%..91%..100% was finished.
File downloading PSA_9.5.3/plesk-patches-9.5.3-suse11.1-i386.inf3: 48%..100% was finished.
Parallels Containers were detected. Trying to connect to VZAgent...Warning! Failed to connect to VZAgent: ioctl: Transport endpoint is not connected
repository: Get brief packages info for all sources
Detecting installed product components.
Component plesk/base: mode upgrade, installed=1272971307, available=1287703922
Checking if key update required for component plesk/base
Config allows upgrade from version 9.5 without key update
Currently installed component version is 9.5.2-suse11.1.build95100504.17
No keyupdate need for this component
Component plesk/psa-autoinstaller: mode up2date, installed=1271133156, available=1271133156
Component plesk/postgresql: mode install, installed=0, available=1274746026
Component plesk/vault: mode install, installed=0, available=1287703911
Component plesk/ppwse: mode install, installed=0, available=1287703878
Component plesk/api: mode upgrade, installed=1272971239, available=1287703802
Component plesk/pmm-vz: mode install, installed=0, available=1287703745
Component plesk/sb-publish: mode install, installed=0, available=1235020413
Component plesk/sbm: mode install, installed=0, available=1220864885
Component plesk/cf-support: mode install, installed=0, available=1287703896
Component plesk/miva: mode install, installed=0, available=1287703901
Component plesk/billing: mode install, installed=0, available=1245902780
Component plesk/mod-bw: mode install, installed=0, available=1235127584
Component plesk/asp: mode up2date, installed=1235020780, available=1235020780
Component plesk/java: mode install, installed=0, available=1287703809
Component plesk/mod_python: mode up2date, installed=1228301033, available=1228301033
Component plesk/ruby: mode install, installed=0, available=1287703898
Component plesk/php5: mode upgrade, installed=1272971405, available=1287703923
Component plesk/qmail: mode install, installed=0, available=1287703920
Component plesk/postfix: mode upgrade, installed=1272971393, available=1287703920
Component plesk/psa-firewall: mode upgrade, installed=1272971245, available=1287703808
Component plesk/psa-vpn: mode upgrade, installed=1272971323, available=1287703858
Component plesk/psa-fileserver: mode install, installed=0, available=1287703799
Component plesk/sshterm: mode up2date, installed=1228112978, available=1228112978
Component plesk/watchdog: mode install, installed=0, available=1287703883
Component plesk/cs-gs: mode install, installed=0, available=1287703806
Component plesk/battlefield: mode install, installed=0, available=1287703871
Component plesk/bf2: mode install, installed=0, available=1287703895
Component plesk/mailman: mode install, installed=0, available=1287703893
Component plesk/kav: mode install, installed=0, available=1287703907
Component plesk/drweb: mode install, installed=0, available=1287703775
Component plesk/spamassassin: mode install, installed=0, available=1287703813
Component plesk/backup-vz: mode install, installed=0, available=1287703892
Component plesk/de-DE-locale: mode install, installed=0, available=1279175238
Component plesk/ja-JP-locale: mode install, installed=0, available=1279175390
Component plesk/es-ES-locale: mode install, installed=0, available=1285925794
Component plesk/ru-RU-locale: mode install, installed=0, available=1279175419
Component plesk/fr-FR-locale: mode install, installed=0, available=1279175331
Component plesk/it-IT-locale: mode install, installed=0, available=1279175362
Component plesk/zh-CN-locale: mode install, installed=0, available=1279175445
Component plesk/zh-TW-locale: mode install, installed=0, available=1279175471
Component plesk/nl-NL-locale: mode upgrade, installed=1272361968, available=1279175499
Component plesk/horde: mode upgrade, installed=1272971338, available=1287703868
Component plesk/atmail: mode upgrade, installed=1272971191, available=1287703770
KeyUpdateChecker::doCheck: no components for check key update
repository: Get full packages info for all sources
Retrieving information about the installed packages...
read cache file
File downloading PSA_9.5.3/dist-rpm-SuSE-11.1-i386/build-9.5.3-suse11.1-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.5.3/update-rpm-SuSE-11.1-i386/update-9.5.3-suse11.1-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.5.3/thirdparty-rpm-SuSE-11.1-i386/thirdparty-9.5.3-suse11.1-i386.hdr.gz: 14%..20%..34%..42%..51%..63%..72%..83%..91%..100% was finished.
Determining the packages that need to be installed.
skip package 'psa-mod-fcgid-configurator-1.0.1-0.280998.i586' from component base - there is same or newer version of this package is installed (in system psa-mod-fcgid-configurator-1.0.1-0.280998.i586)
skip package 'psa-proftpd-1.3.2e-suse11.1.build95101022.06.i586' from component base - there is same or newer version of this package is installed (in system psa-proftpd-1.3.3c-2.el4.art.i386)
Unhappy caught; try to resolve again.
A dependency problem is found: required package psa-proftpd-xinetd-1.3.2e-suse11.1.build95101022.06.i586 conflicts with psa-proftpd-1.3.3c-2.el4.art.i386. No upgrade or obsolete solution was found for psa-proftpd. Try to add psa-proftpd to removable list.Problem occured during searching conflicts for package psa-proftpd-xinetd-1.3.2e-suse11.1.build95101022.06.i586 Error: Unable to proceed with the installation until the package psa-proftpd-1.3.3c-2.el4.art.i386 is removed from the system.
Not all packages were installed.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

What should I do to make this a succes?

I hope someone could help me!

Kind regards,

Lotte

 

[IgorG]

want to update to version 10.1.1

Why does not to latest 10.4.4 version?

 

[LotteB]

I would like that eventually. (In my Update overview I only see the updates till 10.1.1)

Are you known with this problem of a failed update?

 

[IgorG]

Download latest autoinstaller for your OS from http://www.parallels.com/download/plesk/10/ and try upgrade to 10.4.4

 

[Amin Taheri]

Not all of us can upgrade, and not all of us want to even if we can. 10.x broke a lot of the ways people use this product and introduce a whole bunch of different management. A lot of us will stay on 9 for quite some time so telling people to upgrade to fix a bug is not a good way to deal with bugs.