Issue False Quota Warning sent to customer

[Tech Support]

Hi

My customer gets this email:

The 'xxxx.com' subscription, owned by user 'Fred Flintsone', is approaching or already exceeded the resource usage limits:

Disk space: 9 GB Limit / 1043.8 MB (11%) Used / 8172.2 MB (89%) Remaining

Here is what my server says:

Disk space: 11%

1048.8 MB used of 9 GB
Traffic: 5%

575.5 MB/month used of 12 GB/month


Why is the customer getting warned about anything?


Thanks for looking.

 

[Monty]

Check the Service Plan of the subscription and have a look at the value you entered at "Notify when disk space usage reaches" (in the Resources) tab. What value do you have there?

 

[Tech Support]

Well For this "Plan" there is 1GB and the notify me is 990MB (just set) However we have disk space addons. How is that extra space taken into consideration?

 

[Monty]

That's why you get the warning.
If you have disk space add-ons, set the notification to percentage instead of an absolute number, as the notifications will be sent once the absolute number is reached.

So if you have a subscription with a 1GB disk limit and disk space add-ons of another 1GB then set the notification usage for example to 80% to get a notification when the disk usage reaches 1.6GB

See also: Resources

 

[Tech Support]

Monty

This makes sense and I will give it a try. Thanks!