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FastCGI Error in Horde for some domains

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by r_miller, May 15, 2012.

  1. r_miller

    r_miller New Pleskian

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    I'm getting the following error when trying to access Horde webmail, but it only happens for some domains even though they are all using the same app pool:

    C:\Parallels\Plesk\Additional\PleskPHP53\php-cgi.exe - The FastCGI process exited unexpectedly

    Module: FastCgiModule
    Notification:ExecuteRequestHandler
    Handler:pHP5.3-FastCGI-php
    Error Code:0xc0000374
    Requested URL:http://webmail.example.com.au:80/Index.php
    Physical Path:C:\inetpub\vhosts\webmail\horde\Index.php
    Logon Method:Anonymous
    Logon User:Anonymous

    I'm using IIS7.5 on Windows Server 2008. I have recently upgraded to Plesk 10.4.

    The subscriptions for the domains that are experiencing this issue since the upgrade were not locked while the upgrade occurred, and that's the only thing that they seem to have in common. None of the domains for subscriptions that were locked are experiencing this issue.

    Also, there is nothing being logged in the event log, so I have nothing to work with other than the message posted above.

    Any suggestions?
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Could you please open Windows explorer, go to C:\Windows\System32\inetsrv\ folder
    and then right-click on iisfcgi.dll file, and choose "Properties". Then open "Details" tab, and look at File version.

    Could you please write version of this file in detailed report for this issue - http://forum.parallels.com/showthread.php?t=106115
     
  3. r_miller

    r_miller New Pleskian

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    PRODUCT: Plesk Panel, VERSION: 10.4.4, VERSION OF MICROUPDATE:30 , OPERATING SYSTEM: Windows Server 2008 R2 Enterprise x64, ARCHITECTURE: IIS7.5 (File version: 7.5.7600.16385)

    PROBLEM DESCRIPTION

    I'm getting the following error when trying to access Horde webmail, but it only happens for some domains even though they are all using the same app pool:

    C:\Parallels\Plesk\Additional\PleskPHP53\php-cgi.exe - The FastCGI process exited unexpectedly

    Module: FastCgiModule
    Notification:ExecuteRequestHandler
    Handler:pHP5.3-FastCGI-php
    Error Code:0xc0000374
    Requested URL:http://webmail.example.com.au:80/Index.php
    Physical Path:C:\inetpub\vhosts\webmail\horde\Index.php
    Logon Method:Anonymous
    Logon User:Anonymous

    The subscriptions for the domains that are experiencing this issue since the upgrade were not locked while the upgrade occurred, and that's the only thing that they seem to have in common. None of the domains for subscriptions that were locked are experiencing this issue.


    STEPS TO REPRODUCE

    N/A

    ACTUAL RESULT

    Error mentioned above

    EXPECTED RESULT

    Horde login page

    ANY ADDITIONAL INFORMATION

    N/A
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Thank you for detailed report. I have forwarded it to developers. I will update thread with results of investigation as soon as I receive them.
     
  5. r_miller

    r_miller New Pleskian

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    I've run DebugDiag on w3wp.exe and captured the following dump:

    Report for w3wp__webmail(horde)__PID__113856__Date__05_28_2012__Time_11_46_05AM__922__ntdll!ZwTerminateProcess.dmp
    Type of Analysis Performed Crash Analysis
    Machine Name ITEXPERTISE
    Operating System Windows Server 2008 R2
    Number Of Processors 24
    Process ID 113856
    Process Image C:\Windows\SysWOW64\inetsrv\w3wp.exe
    System Up-Time 01:09:10
    Process Up-Time 00:05:07


    Thread 4 - System ID 112344
    Entry point ntdll!TppWorkerThread
    Create time 28/05/2012 11:40:59 AM
    Time spent in user mode 0 Days 0:0:0.46
    Time spent in kernel mode 0 Days 0:0:0.46







    .NET Call Stack





    Full Call Stack



    Function Arg 1 Arg 2 Arg 3 Arg 4 Source
    ntdll!ZwTerminateProcess 000003b4 00000000 0056f750 70867ae0
    KERNELBASE!TerminateProcess+2c 000003b4 00000000 fffa9000 0031f0e0
    iisfcgi!APPLICATION::RealShutdown+63 c0000374 00030d43 00000000 00000001
    iisfcgi!APPLICATION::WaitOrTimerCallbackProcess+1f 00d7baa0 00000000 77e67f9d 777f2dac
    ntdll!RtlpTpWaitCallback+94 0056f80c 0031f0e0 00f876c0 00000000
    ntdll!TppWaitpExecuteCallback+11b 0056f80c 00f87720 77e67105 00000000
    ntdll!TppWorkerThread+572 00277978 0056f97c 777d9f42 00277978
    kernel32!BaseThreadInitThunk+e 00277978 77e67149 00000000 00000000
    ntdll!__RtlUserThreadStart+70 777f3e59 00277978 ffffffff 778675ad
    ntdll!_RtlUserThreadStart+1b 777f3e59 00277978 00000000 00000000









    Exception Information
    In w3wp__webmail(horde)__PID__113856__Date__05_28_2012__Time_11_46_05AM__922__ntdll!ZwTerminateProcess.dmp the assembly instruction at ntdll!DbgBreakPoint in C:\Windows\SysWOW64\ntdll.dll from Microsoft Corporation has caused a breakpoint exception (0x80000003) on thread 4





    Module Information
    Image Name: C:\Windows\SysWOW64\ntdll.dll Symbol Type: PDB
    Base address: 0x00905a4d Time Stamp: Thu Nov 17 16:35:12 2011
    Checksum: 0x00000000 Comments:
    COM DLL: False Company Name: Microsoft Corporation
    ISAPIExtension: False File Description: NT Layer DLL
    ISAPIFilter: False File Version: 6.1.7600.16915 (win7_gdr.111116-1506)
    Managed DLL: False Internal Name: ntdll.dll
    VB DLL: False Legal Copyright: © Microsoft Corporation. All rights reserved.
    Loaded Image Name: ntdll.dll Legal Trademarks:
    Mapped Image Name: Original filename: ntdll.dll
    Module name: ntdll Private Build:
    Single Threaded: False Product Name: Microsoft® Windows® Operating System
    Module Size: 1.50 MBytes Product Version: 6.1.7600.16915
    Symbol File Name: c:\symcache\wntdll.pdb\B193CACD9AB340E7BF3434EA1ABBE0482\wntdll.pdb Special Build: &

    Hope this helps, as I'm still unable to resolve this issue.
     
  6. r_miller

    r_miller New Pleskian

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    Some further updates: It seems that the issfcgi.dll version is now 7.5.7600.16632. I don't know if this has changed, or if I entered the incorrect version number previously. The problem still exists though.
     
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