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Fatal Error: Unable to open key (Plesk Control Panel)

Discussion in 'Plesk for Windows - 8.x and Older' started by thodie, Dec 30, 2005.

  1. thodie

    thodie Guest


    After a server crash i decided to install Plesk for Windows 7.5.6.
    Before the crash i had Plesk for Windows 7.5.5 installed.
    All went fine and i could restore my clients and domains and the key from the backup file made by Plesk 7.5.5.

    But when i now try to open the Plesk Control Panel (https://localhost:8443/login.php3) only the Plesk Header appears. And under the header it writes the following error:

    Fatal error: Unable to open key (SOFTWARE\Plesk\PSA Config\PSA Key): (5) Access is denied. in C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3 on line 2398

    So it's not possible to log in to the Plesk Control Panel.

    What can i make to solve this problem?

    Thanks for every input.

    My Environment:

    Clean installed Windows Server 2003 Standard with IIS Ver.6, Plesk for Windows 7.5.6, which installed without any errors.

    I was so happy with Plesk until now. Please help me.

    Best Regards,

    Thorsten Dietschmann
  2. jbuts

    jbuts Guest

    You shoul use Plesk Reconfigurator -> Repair Plesk Installation -> Plesk services to solve this issue.
  3. thodie

    thodie Guest

    Thanks for your input.

    I have tried it with the Plesk Reconfigurator -> Repair Plesk Installation -> Plesk services. No way. The same key problem was still there.

    In the meantime i have reinstalled the whole server once again. After that i have installed Plesk Version 7.5.5 and then i made the restore from the plesk 7.5.5 file i had. Now all is running fine.

    I will try to make the update to version 7.5.6 with the update-patch.

    Greetings from switzerland and a HAPPY NEW YEAR 2006.

  4. jbuts

    jbuts Guest

    I glad that your issue has been solved. :)
    All the best in a New Year