Feature request: Subscription expiration notices handling

[NCN B.V.]

(Sergey Kalmykov asked us to make this a Feature request.)

Parallels Plesk Panel can send subscription expiration notices.
Default is to send these 10 days in advance.

In our case we configured PP11 to send these 42 days in advance. This is due to the fact that a customer can end his subscription by sending a letter at least 30 days in advance to the expiry date of his subscription to end the subscription. If no such letter is received the subscription is renewed.

Now our customers will receive this subscription expiry notice every day for 42 days. This is quite annoying for most of our customers.

It would be nice if it were possible to send this subscription expiry notice only once on the configured day in advance of the expiry date. (This is also how it worked in the Plesk Panel 8.6 we used before we upgraded.)
Currently we run Parallels Plesk Panel 11.0.9 Update #19, last updated on October 19. Installed on Ubuntu 12.04 x86_64.

See also our previous thread:
http://forum.parallels.com/showthread.php?p=645103

Older thread about the same notices:
http://forum.parallels.com/showthread.php?t=90345

 

[IgorG]

Could you please fill template http://forum.parallels.com/showthread.php?t=106113 with all necessary details of your request according to headers? It will help our developers to consider and process your request more effectively.
Thanks.

 

[NCN B.V.]

PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE

Parallels Plesk Panel, 11.0.9, #21,Ubuntu 12.04, x86_64.

PROBLEM DESCRIPTION

In our case we configured PP11 to send the subscription expiry notice 42 days in advance. This is due to the fact that a customer can end his subscription by sending a letter at least 30 days in advance to the expiry date of his subscription to end the subscription. If no such letter is received the subscription is renewed.


STEPS TO REPRODUCE

Set the subscription expiry notice to 42 days in advance.

ACTUAL RESULT

PP11 will send the subscription expiry notice for 42 days. Now our customers will receive this subscription expiry notice every day for 42 days. This is quite annoying for most of our customers.

EXPECTED RESULT

PP11 should send the subscription expiry notice only once, on the configured number of days before the subscription expires.

ANY ADDITIONAL INFORMATION

See also our previous thread:
http://forum.parallels.com/showthread.php?p=645103

Older thread about the same notices:
http://forum.parallels.com/showthread.php?t=90345

 

[IgorG]

Thank you. I have submitted your feature request to developers (#1509474)
I hope it will be implemented soon.

 

[NCN B.V.]

Thanks Igor.

I too hope it gets implemented soon.

 

[NCN B.V.]

Hi Igor,

Is there any news on this issue?

Some of our customers are getting annoyed from the daily reminders they get.

 

[IgorG]

Sorry, no any news.

 

[NCN B.V.]

It's also not in the update from february 14th.

Do you think the programmers will consider adding this feature?

 

[EgidijusS]

I think NO.