Feedback form SMTP error

[carlos creel]

I have created a feedback form, however when the form is submitted, I get this error:

Cannot send feedback. Please check your connection settings and try again.
Unable to connect to the SMTP server. Please contact site administrator if the problem persists.

Do I need to configure something else?? The pages in the manual don't list errors...

thanks for ANY response

CC

 

[itzamna]

I have same error, were you able to solve it?

 

[itzamna]

There are two places to change SMTP settings:

1.- Admin Panel - Server - SMTP Server Settings
2.- Admin Panel - Server - Hosts - [Select Host] - SMTP Settings Tab

I don't know the difference, in my case feedback is not working even if I configure both options.

but finally i solved the problem, you must go directly to web.config file of yout site and set the <mailSettings> tag like this

<configuration>
...
...
<system.net>
...
...
<mailSettings>
<smtp deliveryMethod="Network" from="[email protected]">
<network defaultCredentials="false" host="mail.domain.com" port="25" userName="usr" password="pwd" />
</smtp>
</mailSettings>
</system.net>
...
...
</configuration>

I don't know why SB do not update tag when publish.
someone can help? i don't want to update web.config manually for every site

 

[segersp]

Hello,
By configuring this tab Admin Panel - Server - Hosts - [Select Host] - SMTP Settings Tab and modify the feedback form properties save the page and submit the site, I don't need make any modifications in web;config file

greets