FTP - 550 Access is denied

[digitaldose]

Hi ya all!

We just installed Plesk 8.3 on a new server. Everything seems to work nicely other then access permissions using FTP. The user can login and move around in the FTP folder plus update file and folder permissions.

We can not do the following:

Upload file
Create new folder
Delete file

This is then message we get.
[12:03:46] Opening data connection to 69.43.162.20 Port: 11945
[12:03:46] STOR AFA - DataCap Layout.png
[12:03:46] 550 Access is denied.
[12:03:46] 0 bytes transferred. (N/A/s) (0 ms)
[12:03:46] MDTM 20080116184941 AFA - DataCap Layout.png
[12:03:46] 550 Access is denied.
[12:03:46] TYPE A
[12:03:46] 200 Type set to A
[12:03:46] PASV
[12:03:46] 227 Entering Passive Mode (69,43,162,20,46,170)
[12:03:46] Opening data connection to 69.43.162.20 Port: 11946
[12:03:46] LIST -aL
[12:03:46] 572 bytes transferred. (18.0 KB/s) (31 ms)
[12:03:46] 150 Opening ASCII mode data connection for file list
[12:03:46] 226-Transfer complete.
[12:03:46] 226 Quotas off

 

[koreshokk]

Hello,

This article can help you with this issue:
http://kb.swsoft.com/en/177

 

[m7rgy]

Hello,

This article can help you with this issue:
http://kb.swsoft.com/en/177

i am facing the same problem and i tried this step and it didnt work at all !

any one could help please ?

 

[digitaldose]

Our firewall server FTP port was not open in this case. We are using Microsofts ISA 2006 as the frontend firewall. Very nice!