Resolved FTP connection

[tobias888]

hello when i try and conenct to plesk multi server to test out ftp connections the ftb connects to the server but it dosent get the home catalog for that user instead it gets a error saying failed to get catalog list. as you can see the TLS handchake is correct and the client gets connected. but then it ends when ftp trying to get that users catalog some words are in swedish my apology.

13:37:04    Status:    Slår upp adressen för word1.webhotellet.net
13:37:04    Status:    Ansluter till 193.26.6.167:21...
13:37:04    Status:    Anslutningen etablerad, väntar på välkomstmeddelande...
13:37:04    Spårning:    CFtpControlSocket::OnReceive()
13:37:04    Svar:    220 ProFTPD 1.3.5b Server (ProFTPD) [193.26.6.167]
13:37:04    Spårning:    CFtpControlSocket::SendNextCommand()
13:37:04    Kommando:    AUTH TLS
13:37:04    Spårning:    CFtpControlSocket::OnReceive()
13:37:04    Svar:    234 AUTH TLS successful
13:37:04    Status:    Initierar TLS...
13:37:04    Spårning:    CTlsSocket::Handshake()
13:37:04    Spårning:    CTlsSocket::ContinueHandshake()
13:37:04    Spårning:    TLS handshake: About to send CLIENT HELLO
13:37:04    Spårning:    TLS handshake: Sent CLIENT HELLO
13:37:04    Spårning:    CTlsSocket::OnSend()
13:37:04    Spårning:    CTlsSocket::OnRead()
13:37:04    Spårning:    CTlsSocket::ContinueHandshake()
13:37:04    Spårning:    CTlsSocket::OnRead()
13:37:04    Spårning:    CTlsSocket::ContinueHandshake()
13:37:04    Spårning:    TLS handshake: Received SERVER HELLO
13:37:04    Spårning:    TLS handshake: Processed SERVER HELLO
13:37:04    Spårning:    TLS handshake: Received CERTIFICATE
13:37:04    Spårning:    TLS handshake: Processed CERTIFICATE
13:37:04    Spårning:    TLS handshake: Received SERVER KEY EXCHANGE
13:37:04    Spårning:    TLS handshake: Processed SERVER KEY EXCHANGE
13:37:04    Spårning:    TLS handshake: Received CERTIFICATE REQUEST
13:37:04    Spårning:    TLS handshake: Processed CERTIFICATE REQUEST
13:37:04    Spårning:    TLS handshake: Received SERVER HELLO DONE
13:37:04    Spårning:    TLS handshake: Processed SERVER HELLO DONE
13:37:04    Spårning:    TLS handshake: About to send CERTIFICATE
13:37:04    Spårning:    TLS handshake: Sent CERTIFICATE
13:37:04    Spårning:    TLS handshake: About to send CLIENT KEY EXCHANGE
13:37:04    Spårning:    TLS handshake: Sent CLIENT KEY EXCHANGE
13:37:04    Spårning:    TLS handshake: About to send FINISHED
13:37:04    Spårning:    TLS handshake: Sent FINISHED
13:37:04    Spårning:    CTlsSocket::OnRead()
13:37:04    Spårning:    CTlsSocket::ContinueHandshake()
13:37:04    Spårning:    TLS handshake: Received FINISHED
13:37:04    Spårning:    TLS handshake: Processed FINISHED
13:37:04    Spårning:    TLS Handshake successful
13:37:04    Spårning:    Protocol: TLS1.2, Key exchange: ECDHE-RSA, Cipher: AES-256-GCM, MAC: AEAD
13:37:04    Status:    Validerar certifikatet...
13:37:04    Status:    TLS-anslutning etablerad.
13:37:04    Spårning:    CFtpControlSocket::SendNextCommand()
13:37:04    Kommando:    USER wett
13:37:04    Spårning:    CTlsSocket::OnRead()
13:37:04    Spårning:    CFtpControlSocket::OnReceive()
13:37:04    Svar:    331 Password required for wett
13:37:04    Spårning:    CFtpControlSocket::SendNextCommand()
13:37:04    Kommando:    PASS *****
13:37:04    Spårning:    CTlsSocket::OnRead()
13:37:04    Spårning:    CFtpControlSocket::OnReceive()
13:37:04    Svar:    230 User wett logged in
13:37:04    Spårning:    CFtpControlSocket::SendNextCommand()
13:37:04    Kommando:    OPTS UTF8 ON
13:37:04    Spårning:    CTlsSocket::OnRead()
13:37:04    Spårning:    CFtpControlSocket::OnReceive()
13:37:04    Svar:    200 UTF8 set to on
13:37:04    Spårning:    CFtpControlSocket::SendNextCommand()
13:37:04    Kommando:    PBSZ 0
13:37:04    Spårning:    CTlsSocket::OnRead()
13:37:04    Spårning:    CFtpControlSocket::OnReceive()
13:37:04    Svar:    200 PBSZ 0 successful
13:37:04    Spårning:    CFtpControlSocket::SendNextCommand()
13:37:04    Kommando:    PROT P
13:37:04    Spårning:    CTlsSocket::OnRead()
13:37:04    Spårning:    CFtpControlSocket::OnReceive()
13:37:04    Svar:    200 Protection set to Private
13:37:04    Status:    Inloggad
13:37:04    Spårning:    CFtpControlSocket::ResetOperation(0)
13:37:04    Spårning:    CControlSocket::ResetOperation(0)
13:37:04    Spårning:    CFileZillaEnginePrivate::ResetOperation(0)
13:37:04    Spårning:    Measured latency of 12 ms
13:37:04    Status:    Hämtar kataloglistning...
13:37:04    Spårning:    CFtpControlSocket::SendNextCommand()
13:37:04    Spårning:    CFtpControlSocket::ChangeDirSend()
13:37:04    Kommando:    PWD
13:37:04    Spårning:    CTlsSocket::OnRead()
13:37:04    Spårning:    CFtpControlSocket::OnReceive()
13:37:04    Svar:    257 "/" is the current directory
13:37:04    Spårning:    CFtpControlSocket::ResetOperation(0)
13:37:04    Spårning:    CControlSocket::ResetOperation(0)
13:37:04    Spårning:    CFtpControlSocket::ParseSubcommandResult(0)
13:37:04    Spårning:    CFtpControlSocket::ListSubcommandResult()
13:37:04    Spårning:      state = 1
13:37:04    Spårning:    CFtpControlSocket::SendNextCommand()
13:37:04    Spårning:    CFtpControlSocket::TransferSend()
13:37:04    Spårning:      state = 1
13:37:04    Kommando:    TYPE I
13:37:04    Spårning:    CTlsSocket::OnRead()
13:37:04    Spårning:    CFtpControlSocket::OnReceive()
13:37:04    Svar:    200 Type set to I
13:37:04    Spårning:    CFtpControlSocket::TransferParseResponse()
13:37:04    Spårning:      code = 2
13:37:04    Spårning:      state = 1
13:37:04    Spårning:    CFtpControlSocket::SendNextCommand()
13:37:04    Spårning:    CFtpControlSocket::TransferSend()
13:37:04    Spårning:      state = 2
13:37:04    Kommando:    PORT 192,168,0,12,220,225
13:37:04    Spårning:    CTlsSocket::OnRead()
13:37:04    Spårning:    CFtpControlSocket::OnReceive()
13:37:04    Svar:    200 PORT command successful
13:37:04    Spårning:    CFtpControlSocket::TransferParseResponse()
13:37:04    Spårning:      code = 2
13:37:04    Spårning:      state = 2
13:37:04    Spårning:    CFtpControlSocket::SendNextCommand()
13:37:04    Spårning:    CFtpControlSocket::TransferSend()
13:37:04    Spårning:      state = 4
13:37:04    Kommando:    MLSD
13:37:04    Spårning:    CTlsSocket::OnRead()
13:37:04    Spårning:    CFtpControlSocket::OnReceive()
13:37:04    Svar:    425 Unable to build data connection: Förbindelse vägras
13:37:04    Spårning:    CFtpControlSocket::TransferParseResponse()
13:37:04    Spårning:      code = 4
13:37:04    Spårning:      state = 4
13:37:04    Spårning:    CFtpControlSocket::ResetOperation(2)
13:37:04    Spårning:    CControlSocket::ResetOperation(2)
13:37:04    Spårning:    CFtpControlSocket::ParseSubcommandResult(2)
13:37:04    Spårning:    CFtpControlSocket::ListSubcommandResult()
13:37:04    Spårning:      state = 3
13:37:04    Spårning:    CFtpControlSocket::ResetOperation(2)
13:37:04    Spårning:    CControlSocket::ResetOperation(2)
13:37:04    Fel:    Misslyckades med att hämta kataloglistning
13:37:04    Spårning:    CFileZillaEnginePrivate::ResetOperation(2)
13:37:04    Svar:    550 MLSD: Förbindelse vägras
13:37:04    Spårning:    Unexpected reply, no reply was pending.

 

[Bitpalast]

Have you enabled passive ports for FTP? Described here:
FTP EXPLICIT NOT WORKING

 

[tobias888]

i havent gotten a firewall on my plesk node i dont see one in the extensions log either. but il add the passive ports see if it helps.

 

[tobias888]

Update: fixed it with the passive ports. why dosent plesk add there when it installs itself?