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FTP Login doesn't work

Discussion in 'Plesk for Linux - 8.x and Older' started by Dino25, Apr 4, 2006.

  1. Dino25

    Dino25 Guest

    after my upgrade from Plesk 7.5.4 Reloaded to Plesk 8 i can't login anymore via FTP.

    The Message is:
    The Folder could not be reached.
    The Server connection was closed.

    This comes on every customer.

    I think it's a server issue.

    Machine is SuSE 9.3 64-Bit / 1&1 Internet AG

    Need help!
  2. omegauser

    omegauser Guest

    I don now if you fixed that yet, but the problem is in /etc/hosts, just verify that your info is OK there.
  3. Server Surgeon

    Server Surgeon Guest

    I have a customer who upgraded and now cannot SSH or FTP into the server, as if something dealing with the PAM authentication was changed on the box. Domain creation is also taking an incredible amount of time (at least two minutes but I didn't wait for a response). If I find a solution, I'll post it. That solution may be hard to find, as there is no way to log into the box right now :)
  4. cyrus1u1

    cyrus1u1 Guest

    I've got exactly the same issue. Any ideas?
    (I've got exactly the same server as you have)
  5. cyrus1u1

    cyrus1u1 Guest

    Solution found:
    1&1 set default hostname to pXXXXXX.pureserver.info. If you change this to another hostname it's working for some time, but not if you reboot your system. I just set the hostname back to pXXXXXXX.pureserver.info and everything is working again.
  6. verybad

    verybad Guest

    Yer I done that ages ago lol. I dont think theres a way to change the hostname.
  7. cyrus1u1

    cyrus1u1 Guest

    What looked weird to me was that the server had been running under the new hostname perfectly for weeks.. however.. now everything works fine again.
  8. kzumba

    kzumba Guest


    I cannot login to the server with FTP. The server reports: "Service not available, remote server has closed connection". What is wrong?
    Product versions this article applies to:
    Plesk for UNIX (questions are not related to version)
    The latest update: Apr,20 2006
    Access: public Article ID #929

    - Most probably it happens because FTPd cannot determine IP address of the server by hostname and usually the following error message appears in the /var/log/messages log file:

    getaddrinfo 'Hostname_Is_Here' error: Name or service not known
    warning: unable to determine IP address of 'host.domain.tld domain'

    In this case you need to define the correct hostname in the configuration files below and restart network service.


    The following example shows how to set up hostname "hostname.domain.tld" on RedHat systems.

    /etc/hosts: hostname.domain.tld hostname


    # /etc/init.d/network restart