FTP Not Working For Any User

[CraigD]

After installing Plesk 10.1 on Windows Server 2008 R2, no users are able to log in via FTP. This is what I get below...

C:\>ftp ftp.domain.com
Connected to domain.com.
220-Microsoft FTP Service
User (domain.comnone)): username
331 Password required for username.
Password:
530 User cannot log in.
Login failed.

I have tried multiple domains/users to no avail. I have created new FTP users and still the same error. Any idea?

 

[IgorG]

If this issue happens to every domain you can try to repair FTP configuration for all domains using commands as below:

"%plesk_bin%\ftpmng.exe" --remove-all
"%plesk_bin%\ftpmng.exe" --reconfigure-all

 

[CraigD]

I have tried that and I still have the same issue. What else should I be looking for?

 

[CraigD]

Ok FTP does work for all users if you login with 'domain\user'. How do we set this up so that they just put in the username?

 

[CraigD]

Ok I figured it out. Go to the site with FTP and open 'FTP Authentication' then edit 'Basic Authentication'. Remove the "\" and select 'OK'.