Question FTP problem - 530 login incorrect

[KJA]

Hi,

we just installed Plesk Onyx under Ubuntu 16.04 server.

We created 2 FTP users with password (one domain user + one normal user).

Both FTP users are not getting access via Filezilla to httpdoc (website is under SSL cert.), but expects httpdoc
not -httpsdoc-.

530 Login incorrect.
error: critical error - server denied access.

home directory exists
rights are given

Solution I tried
1st tried: logged in at root:


Connected to XX.XXX.XXX.XXX.
220 ProFTPD 1.3.5d Server (ProFTPD) [XX.XXX.XXX.XXX]
Name (XX.XXX.XXX.XXX:root): ****
331 Password required for ****
Password:
230 User **** logged in
Remote system type is UNIX.
Using binary mode to transfer files.
ftp> Connected to XX......

2nd: checking FTP login failed - 530 login incorrect

/bin/false' was already in '/etc/shells' file.

NOW I MAY NOT FIND ANY OTHER SOLUTION - any ideas here... would appreciate it !

Bye

 

[IgorG]

Have you tried

# plesk repair fs
# plesk repair ftp

?

 

[KJA]

Thks - just checked



# plesk repair fs

Checking Linux system files ......................................... [OK]

Checking virtual hosts' file system ................................. [OK]


~# plesk repair ftp

Checking system users ............................................... [OK]

Error messages: 0; Warnings: 0; Errors resolved: 0


So everything seems ok, but still Login 530 error message in Filezilla !

 

[Bitpalast]

How were the two users created? Through the Plesk FTP icon or by a console command? Which one for example?