Issue G Suite - installation / paid upgrade issue

[TomBoB]

Hi

we are evaluating the g suite extension on one server. Bought a basic 5 user through Plesks store by choosing it within the Extension.

License shows in my.plesk.com/licenses and in Plesks tools & settings, licenses.
However in extensions, it shows "This paid extension is not licensed" and offers to upgrade. (In the my purchaes tab it *does* show). If I chose to upgrade it takes me back to my.plesk.com/licenses where the 5 user license is already listed.

If I open the installed extension, it gives the registration windows. When trying to register an error pops up "Something went wrong. "

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This is now the scenario after the free version was installed, registered and showed the three options and all the domains. When upgrading to the paid version above happened.

EDIT: uninstalled and reinstalled the extension. chose free. end up with above issues. If i chose the email address for registration that was used before, it produces an error (something went wrong). If i try to register using another email address, it seems to work, but the verification mail never arrives.

 

[TomBoB]

With the help of Plesk Support and their Devs we got to the point that the Extension has now properly registered - albeit using a wrong email address - and is usable.
However when going to Extensions - G Suite - the warning "This paid extension is not licensed, but offers a free trial period. When the trial period ends, you will need to purchase a license to unlock all functions and features of this extension." still shows despite a 5 seat license being used.