• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

help with domain name problems

R

royl

Guest
Hello everyone,

I appreciate the work that the community puts into the forum here. I am a new plesk user and I have almost everything up and running, except for one thing:

My domain name is hosted on godaddy.com. I am using their DNS severs to point the domain name to my dedicated server's IP address. However, when you visit the domain (30secondweather.com) you cannot resolve the web server information. However, when you visit the IP address directly (http://173.203.194.191/) you can see the content.

Is there some setting I need to set so the website will resolve properly?

thanks!

Roy
 
Your domain 30SECONDWEATHER.COM is not resolvable now:

$ host 30secondweather.com
;; connection timed out; no servers could be reached

According whois output there are following nameservers for this domain:

$ whois 30secondweather.com | grep 'NS'
NS1.30SECONDWEATHER.COM
NS2.30SECONDWEATHER.COM

So, I think that you should correct DNS settings for this domain first. Do you have any A record for 30secondweather.com?
 
more info

Thanks for taking a look for me Igor. This is my first time setting up the DNS on a purely self-managed server, hopefully I am close. Let me post my current settings:

godaddy.png


This is the godaddy account. I have set up the nameserver in godaddy to point to the dedicated server IP address.

rackspace.png


This is my rackspace cloud server account. I followed the instructions here:
http://cloudservers.rackspacecloud.com/index.php/DNS_-_Creating_a_DNS_Record

plesk.png


This is my plesk account, I have just added the domain name here.


Do you know which part of the process I am doing wrong? I feel like it is just a small step somewhere, but I don't know DNS enough to troubleshoot it.

thanks,

Roy
 
Last edited by a moderator:
Domain still not resolvable. I'm not familiar with Godaddy and rackspace but I think you should contact their support team for correction your DNS settings for your domain.
 
With any registar, you need to register your DNS servers with them.

With my registars, there is a special page where you input the nameservers and IP addresses.

It will NOT work unless the nameserver is registered you get a circular name problem.
 
It appears to be set up properly at GoDaddy, but you should also need to add the ns records at Rackspace as well and that Wiki page is leading me to believe that might not be possible if that's where all of your DNS is controlled. It says at the bottom of the Wiki that you need to use dns1.stabletransit.com and dns2.stabletransit.com .
 
Back
Top