Helpdesk for domains ...

[JoaoCorreia]

Howdy,

Is there any application supported by Plesk for providing a helpdesk system to a domain client ?

I've been using http://www.cerberusweb.com/ for 3 years, but now they changed the biz model and its more expensive. I payed 100 USD for 1 domain unlimited time, now its an ammount per time !

Anyone knows any other good helpdesk system thats cheaper ?

Best regards
Joao Correia

 

[jamesyeeoc]

What about osTicket (support ticket system), or the Help Desk module of Plesk itself? (Plesk Help Desk requires purchase of an addon license key)

I cannot remember the names of the other HelpDesk software which I have tried before (brain dead today)

 

[Cranky]

I do think Cerberus is worth the price (I too started on a $99 license years ago), but if it doesn't fit with your business then fair enough. Free alternatives include osCommerce and RT, cheap alternatives include clientexec and perldesk. Whilst I'm no fan myself, Kayako offers a monthly license which may work for you.