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Issue High Load Average, but low CPU and RAM usage

Epizefiri

Basic Pleskian
Server operating system version
Ubuntu 20
Plesk version and microupdate number
obsidian
Hello there,
I've a very high Load Average ( 12 on a 4 CPU - 8GB Ram VPS ) and a low RAM/CPU use, also iotop looks ok.
How to determine the reason of the high load?
 
ps aux | sort -nrk 3,3 | head -n 20
will show you the top 20 processes by cpu load. This will probably reveal the user account or website that is the culprit.
 
If these are the top 20 processes, your server is practically idle.

I've a very high Load Average ( 12 on a 4 CPU - 8GB Ram VPS )
Please provide evidence where you see the load average.
 
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