• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Horde authentication error

SoftCreatR

Basic Pleskian
I'm currently experiencing a lot of problems, using Horde. Users are not able to log-in due to this error:

Code:
2014-10-09T10:00:54+02:00 EMERG: HORDE Uncaught exception 'Horde_Exception_PushApp' with message 'User [email protected] is not authorized for Horde.' in /usr/share/psa-pear/pear/php/Horde/Registry.php:1555
Stack trace:
#0 /usr/share/psa-pear/pear/php/Horde/Registry.php(1198): Horde_Registry->pushApp('horde', Array)
#1 /usr/share/psa-pear/pear/php/Horde/Registry.php(2083): Horde_Registry->callAppMethod('horde', 'logout')
#2 /usr/share/psa-pear/pear/php/Horde/ErrorHandler.php(30): Horde_Registry->clearAuthApp('horde')
#3 /usr/share/psa-horde/imp/lib/Application.php(612): Horde_ErrorHandler::fatal(Object(Horde_Exception_AuthenticationFailure))
#4 [internal function]: IMP_Application->exceptionHandler(Object(Horde_Exception_AuthenticationFailure))
#5 {main}
  thrown [pid 18542 on line 1555 of "/usr/share/psa-pear/pear/php/Horde/Registry.php"]

I've already tried re-installing Horde, but without success. Any ideas?

There's an article in your KB, but `/var/lib/php/session` does not exist and `/var/lib/php5/sessions` has the required perms.

I've also tried to set session.save_path to `/var/lib/php5/sessions` in `/etc/psa-webmail/horde/horde/php.ini` and after a restart, sessions are written into that directory. But the problem still exists.

Code:
_b|i:1412842564;_r|i:1412864164;horde|a:25:{s:11:"auth/authId";s:13:" [email protected]";s:12:"auth/browser";s:110:" Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.101 Safari/537.36";s:16:"auth/credentials";s:4:" imp";s:15:"auth/remoteAddr";s:15:" my.ip.addr.ess";s:11:"auth/userId";s:13:" [email protected]";s:12:"auth_app/imp";s:40:"Á|¼Q¨ {î™ý?á0³ÏQŸ©Æ{Àï£ü¹Á·Ki| ÁVH™";s:17:"auth_app_init/imp";b:1;s:30:"prefs_cache/[email protected]/horde";s:1547:"AC:17:"Horde_Prefs_Scope":1514:{["horde",{"id":"","fullname":"","from_addr":"","location":"","default_identity":0,"identities":"a:0:{}","confirm_email":"a:0:{}","security_question":"","security_answer":"","alternate_email":"","language":"","sending_charset":{"v":"UTF-8","l":true},"timezone":"","twentyFour":false,"date_format":"%x","date_format_mini":"%x","time_format":"%X","first_week_day":"0","categories":"","category_colors":"","initial_application":"horde","show_last_login":true,"last_login":{"v":"a:2:{s:4:\"host\";s:49:\"my-hostname.tld\";s:4:\"time\";i:1412800961;}","d":"a:0:{}"},"theme":"default","summary_refresh_time":300,"sidebar_width":210,"menu_refresh_time":300,"widget_accesskey":true,"portal_layout":{"v":"a:1:{i:0;a:2:{i:0;a:4:{s:3:\"app\";s:5:\"turba\";s:6:\"height\";i:1;s:5:\"width\";i:1;s:6:\"params\";a:2:{s:5:\"type2\";s:22:\"turba_Block_Minisearch\";s:6:\"params\";a:1:{s:12:\"addressbooks\";N;}}}i:1;a:4:{s:3:\"app\";s:9:\"kronolith\";s:6:\"height\";i:1;s:5:\"width\";i:1;s:6:\"params\";a:2:{s:5:\"type2\";s:21:\"kronolith_Block_Month\";s:6:\"params\";a:1:{s:8:\"calendar\";s:5:\"__all\";}}}}}","d":"a:0:{}"},"facebook":"a:0:{}","twitter":"a:0:{}","imsp_auth_user":"","imsp_auth_pass":"","activesync_replyposition":"bottom","activesync_identity":"horde","last_logintasks":{"v":"a:2:{s:5:\"horde\";i:1412800961;s:3:\"imp\";i:1412800964;}","d":"a:0:{}"},"upgrade_tasks":{"v":"a:3:{s:5:\"horde\";s:5:\"5.2.1\";s:3:\"imp\";s:5:\"6.2.1\";s:8:\"imp_auth\";s:5:\"6.2.1\";}","d":"a:0:{}"}}]}";s:15:"nls/valid_de_DE";b:1;s:8:"language";s:6:" de_DE";s:4:"view";i:2;s:14:"registry_cache";s:9:" 255fc34d";s:13:"auth_app/ingo";s:8:"lùÕ‡›r[";s:18:"auth_app_init/ingo";b:1;s:18:"auth_app/kronolith";s:8:"lùÕ‡›r[";s:23:"auth_app_init/kronolith";b:1;s:14:"auth_app/turba";s:8:"lùÕ‡›r[";s:19:"auth_app_init/turba";b:1;s:12:"auth_app/nag";s:8:"lùÕ‡›r[";s:17:"auth_app_init/nag";b:1;s:14:"auth_app/mnemo";s:8:"lùÕ‡›r[";s:19:"auth_app_init/mnemo";b:1;s:15:"auth_app/passwd";s:8:"lùÕ‡›r[";s:20:"auth_app_init/passwd";b:1;s:20:"factory_notification";s:4:"B1[]";}_e|a:2:{s:5:"horde";a:7:{s:12:"auth_app/imp";b:1;s:13:"auth_app/ingo";b:1;s:18:"auth_app/kronolith";b:1;s:14:"auth_app/turba";b:1;s:12:"auth_app/nag";b:1;s:14:"auth_app/mnemo";b:1;s:15:"auth_app/passwd";b:1;}s:3:"imp";a:1:{s:36:"imap_ob_pass/SECRETPASS";b:1;}}imp|a:2:{s:36:"imap_ob_pass/SECRETPASS";s:16:"å‹™êÙ-§@šçwb¯K";s:13:"imap_ob/base ";s:1473:"AC:8:"IMP_Imap":1450:{Aa:3:{i:0;C:24:"Horde_Imap_Client_Socket":1259:{a:3:{s:1:"i";a:2:{s:10:"authmethod";s:5:"PLAIN";s:10:"capability";C:38:"Horde_Imap_Client_Data_Capability_Imap":226:{{"IMAP4REV1":true,"UIDPLUS":true,"CHILDREN":true,"NAMESPACE":true,"THREAD":["ORDEREDSUBJECT","REFERENCES"],"SORT":true,"QUOTA":true,"AUTH":["CRAM-MD5","CRAM-SHA1","CRAM-SHA256","PLAIN"],"IDLE":true,"ACL":true,"ACL2":["UNION"]}}}s:1:"p";a:11:{s:8:"hostspec";s:9:"localhost";s:6:"secure";s:3:"tls";s:7:"timeout";i:30;s:14:"envelope_addrs";i:1000;s:15:"envelope_string";i:2048;s:5:"cache";a:3:{s:7:"backend";C:37:"Horde_Imap_Client_Cache_Backend_Cache":339:{a:6:{s:8:"lifetime";i:604800;s:9:"slicesize";i:50;s:7:"cacheob";O:11:"Horde_Cache":3:{s:10:" * _params";a:2:{s:8:"compress";b:1;s:8:"lifetime";i:86400;}s:10:" * _logger";N;s:11:" * _storage";C:24:"Horde_Cache_Storage_Mock":22:{a:2:{i:0;a:0:{}i:1;N;}}}s:8:"hostspec";s:9:"localhost";s:4:"port";s:3:"143";s:8:"username";s:12:"[email protected]";}}s:6:"fields";a:6:{i:9;s:6:"HICenv";i:10;s:8:"HICflags";i:8;s:7:"HIChdrs";i:11;s:7:"HICdate";i:12;s:7:"HICsize";i:1;s:9:"HICstruct";}s:12:"fetch_ignore";a:0:{}}s:8:"password";C:17:"IMP_Imap_Password":23:{SECRETPASS}s:4:"port";s:3:"143";s:8:"username";s:12:"[email protected]";s:11:"imp:backend";s:4:"imap";s:9:"imp:login";b:1;}s:1:"v";i:2;}}i:1;s:5:"base ";i:2;C:15:"IMP_Imap_Config":93:{1{"name":"IMAP Server","hostspec":"localhost","protocol":"imap","port":"143","secure":"tls"}}}}";}
 
Last edited:
Make sure that /var/lib/php5/ has 777 permission and /var/lib/php5/sessions has 1733 permission.
 
Contact Support Team in this case. It is known issue related to permissions of php sessions. I do not know any other reasons.
 
I found a way to get rid of Plesk's builtin Horde (while keeping the "integration" intact) and i'm using Horde 5.2.2 now, which works fine. The builtin 5.2.1 is still bugging.
 
Hi SoftCreatR,
on my Server I've the same problem and no solution. Could you help me and post a desctiption how to update the builtin Horde to 5.2.2?
This would be very nice.
Thank you!
Sabine
 
Back
Top