Horde Webmail problem - unable to connect to smtp server localhost:25

[datapencil]

Hello,

A few weeks ago I purchase a new account with GoDaddy. Everything works great except for webmail. I do not receive messages in Horde, and when I try to send a message I get the following error:

"unable to connect to smtp server localhost:25"

I have read all the other postings about this and it is still not working. I am not fluent in working from the command line, but can send SSH commands if they are explained very simple. The following is a list outlining some of my current settings:

Plesk version 7.5.4

Server > Services Management settings:
Spam Assassin is OFF
Dr. Web Antivirus is OFF
IMAP/POP3 Server (Courier-IMAP) is OFF. I have tried to start it but nothing happens.

Server > Mail settings:
Relaying: SMTP authorization
Enable MAPS spam protection is not activated.

Whitelist IPs:
127.0.0.0 / 8
68.178.151.111 / 32

Server > Updater:
I have installed all updates.

I noticed some of the forums mention editing files in /home/httpd/vhosts/webmail/ - I do not have a "webmail" folder in the vhosts directory.

I have contacted GoDaddy several times about this error. They say everything is fine and I will have to pay $100 for them to investigate further. I would be so grateful if someone on this forum could walk me through finding a fix for this. Thank you!

 

[etan]

I dont see how Go daddy can say something is fine, when it obviously isnt.

If its a clean system ( no accounts setup already ), I would ask them to rebuild it properly and confirm everything is working correctly, and of course this should be at no extra charge.

 

[datapencil]

Yes, unfortunately they say it is fine. They want money to investigate further. They also suggested re-provisioning the server to see if that helps. The problem is, it took me the past few weeks to set up the server and re-install all of my client's websites, ImageMagick, etc. I cannot afford to reinstall, as my clients are already losing patience. If you have any other suggestions that would be greatly appreciated. Thanks for your time!

 

[Kinkify]

I had this exact same problem with godaddy when I first got my server, came like that out of the box.

I contacted technical support and he said there were two xinetd processes and he ran the following commands as root:

killall xinetd
service xinetd start

and from there it seemed to work perfectly.

Then, after restarting the server, I had these problems again. Unfortunately when I logged in as root and ran the commands, they didn't fix the problem and i'm sorta stuck in the same position as you,

 

[etan]

i suggest removing sendmail from

/etc/xinetd.d/

u dont need more than 1 smtp server trying to start when loading xinetd.


try that

Then

killall xinetd

service xinetd start

 

[phoenixisp]

Are you sure that qmail is installed? There was another similar thread, read the post by Lagman.

http://forum.plesk.com/showthread.php?s=&threadid=29228

 

[datapencil]

Hi,

My problem is solved! Thanks etan! Our emails are too long to post here - so I've put them on a simple webpage in the hope they will be able to help someone else.

Click here:
http://www.datapencil.com/horde.htm