Question How do I get Server Root Access details?

[Wealth Migrate]

We have a site that is down (scottpicken.com) and I was advised to upgrade the server. However, once I started the process, I got the following warnings:

Plesk pre-upgrade check
WARNING: The 'Apparmor' security module for the Linux kernel is turned on. Turn the module off before continuing work with Parallels Plesk Panel. Please check https://kb.plesk.com/en/112903 for more details.
WARNING: IP address registered in Plesk is invalid or broken: <IP>
Proceeding with installation or upgrade without resolving the issues that were found can corrupt your data.

I have been requested to provide Support with server root access, but I have no idea where to get those details nor do I know how everything was set up initially?

Please help?

 

[SBDavid]

Hey,

You should ask this to the datacenter or server provider who initially setup the server for you.