Question How to move domain and all related parts to different user after license downgrade?

[D3nnis3n]

Server operating system version

Ubuntu 24.04

Plesk version and microupdate number

18.0.68

Hello,
due to the inacceptable plesk pricing we decided to downgrade to the lowest license type that doesn't allow clients, given we don't actually need them and had the license mostly for the server overview that for some reason isn't available on lower licenses.

Unfortunately we seemingly forgot a single domain that was still hosted under a client for convenience and which is now no longer accessible via the panel ui.
How can we move that domain to the main user, so it is accessible again? The website for some reason still works fine, but obviously no configuration changes are possible without it being listed.

 

[Martin Dias]

You can move it to the admin with:

plesk bin subscription --change-owner "example.com" -owner admin

Or you can move it to one of your admin subscriptions:

plesk bin subscription --merge source-example.com -webspace-name target-example.com

 

[D3nnis3n]

Hello @Martin Dias,
thank you, that seems to have worked, though the command closed with an error:

SUCCESS: Owner of subscription '<redacted>' was changed.
[2025-04-10 18:42:15.011] 51288:67f7f4e64535a ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/dnsmng' '--update' 'anonymizeddomain.com' '--without-reverse'] with exit code [1]

Should I be worried about that?

 

[Martin Dias]

Check the domain if the DNS works fine and if you still can do changes.
Also check /var/log/plesk/panel.log to see if there are more details about the error.