https not working

[Michael_Freitter]

Greetings,

I have Plesk 12 with Ubuntu 14.04 and I have create a self-signed certifikate for my subdomain.
Also I have add this certificate in "Hosting Settings" and have enabled "SSL support".

Nevertheless, if I type https://<subdomain>.<xyz>.com in my browser, he show "not connection".

Also I have see in my ftp programm, that there is no folder "https".

What make I wrong?

Thank you!
Michael

 

[IgorG]

Please show me output of following commands:

# plesk bin domain -i subdomain.domain.com | grep -i ssl
# netstat -anpt
# nginx -t
# plesk version

 

[Michael_Freitter]

Hello,
thank you for your help:

# plesk bin domain -i subdomain.domain.com | grep -i ssl
SSL support: On
FrontPage over SSL support: Off

# netstat -anpt
Active Internet connections (servers and established)
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
tcp 0 0 127.0.0.1:12768 0.0.0.0:* LISTEN 718/psa-pc-remote
tcp 0 0 0.0.0.0:6308 0.0.0.0:* LISTEN 946/sw-cp-serverd
tcp 0 0 0.0.0.0:7080 0.0.0.0:* LISTEN 6120/apache2
tcp 0 0 0.0.0.0:12488 0.0.0.0:* LISTEN 465/sshd
tcp 0 0 0.0.0.0:7081 0.0.0.0:* LISTEN 6120/apache2
tcp 0 0 0.0.0.0:3306 0.0.0.0:* LISTEN 606/mysqld
tcp 0 0 127.0.0.1:11211 0.0.0.0:* LISTEN 30092/memcached
tcp 0 0 0.0.0.0:80 0.0.0.0:* LISTEN 6120/apache2
tcp 0 0 127.0.0.1:6000 0.0.0.0:* LISTEN 2481/unicorn.rb --h
tcp 0 0 0.0.0.0:8880 0.0.0.0:* LISTEN 946/sw-cp-serverd
tcp 0 0 0.0.0.0:465 0.0.0.0:* LISTEN 831/master
tcp 0 0 0.0.0.0:25 0.0.0.0:* LISTEN 831/master
tcp 0 0 0.0.0.0:8443 0.0.0.0:* LISTEN 946/sw-cp-serverd
tcp 0 48 91.118.154.15:12488 89.144.222.21:47172 ESTABLISHED 8594/0
tcp 0 0 127.0.0.1:34094 127.0.0.1:11211 ESTABLISHED 30606/unicorn.rb --
tcp 0 0 127.0.0.1:11211 127.0.0.1:54729 ESTABLISHED 30092/memcached
tcp 0 0 127.0.0.1:11211 127.0.0.1:34097 ESTABLISHED 30092/memcached
tcp 0 0 127.0.0.1:11211 127.0.0.1:34094 ESTABLISHED 30092/memcached
tcp 0 0 127.0.0.1:54729 127.0.0.1:11211 ESTABLISHED 2481/unicorn.rb --h
tcp 0 0 127.0.0.1:34097 127.0.0.1:11211 ESTABLISHED 30572/ruby
tcp6 0 0 :::993 :::* LISTEN 571/couriertcpd
tcp6 0 0 :::995 :::* LISTEN 637/couriertcpd
tcp6 0 0 :::12488 :::* LISTEN 465/sshd
tcp6 0 0 :::106 :::* LISTEN 14220/xinetd
tcp6 0 0 :::110 :::* LISTEN 596/couriertcpd
tcp6 0 0 :::143 :::* LISTEN 546/couriertcpd
tcp6 0 0 :::8880 :::* LISTEN 946/sw-cp-serverd
tcp6 0 0 :::465 :::* LISTEN 831/master
tcp6 0 0 :::21 :::* LISTEN 14220/xinetd
tcp6 0 0 :::25 :::* LISTEN 831/master
tcp6 0 0 :::8443 :::* LISTEN 946/sw-cp-serverd

# nginx -t
nginx: the configuration file /etc/nginx/nginx.conf syntax is ok
nginx: configuration file /etc/nginx/nginx.conf test is successful

# plesk version
Product version: 12.0.18 Update #43
Update date: 2015/04/17 07:03
Build date: 2015/01/26 15:00
Build target: Ubuntu 14.04
Revision: 333119
Architecture: 64-bit
Wrapper version: 1.1

Regards
Michael

 

[IgorG]

Hmm... No 80 and 443 ports in netstat output. Try to run Nginx with

# /usr/local/psa/admin/bin/nginxmng -e

 

[Michael_Freitter]

I think I use apache webserver and not Nginx !?

root:~# cd /usr/local/psa/admin/bin
root:/usr/local/psa/admin/bin# nginxmng -e
-bash: nginxmng: command not found

 

[IgorG]

What about starting Apache in this case?

 

[Michael_Freitter]

I don't know. If you send me commands, so I can provide the output here.

 

[IgorG]

Run

# /usr/local/psa/admin/bin/websrvmng -r

and then check status with

# /usr/local/psa/admin/bin/websrvmng -s

if it is running, check output of

# lsof -i tcp:443
# lsof -i tcp:80

 

[Michael_Freitter]

My server does not know this command "websrvmng" apparently.

root@xserv20648:/usr/local/psa/admin/bin# websrvmng -r
-bash: websrvmng: command not found

 

[IgorG]

Try

# /opt/psa/admin/bin/websrvmng -r

 

[Michael_Freitter]

I try it, but the same output:
root@xserv20648:/opt/psa/admin/bin# websrvmng -r
-bash: websrvmng: command not found

I have displayed the content of this folder (ls -l) and I see this line:
lrwxrwxrwx 1 root root 15 Jun 10 2014 websrvmng -> ../sbin/wrapper

What means "websrvmng -> ../sbin/wrapper"?

 

[IgorG]

/opt/psa/admin/bin# websrvmng -r

Should be

/opt/psa/admin/bin/websrvmng -r

 

[Michael_Freitter]

OK, now I have an output (but my application via browser is not available):

root@xserv20648:/opt/psa/admin/bin# /opt/psa/admin/bin/websrvmng -r
Service /etc/init.d/apache2 failed to start
Service /etc/init.d/apache2 failed to start
websrvmng: /opt/psa/admin/sbin/apache_control_adapter execution failed:
Service /etc/init.d/apache2 failed to start
Service /etc/init.d/apache2 failed to start
websrvmng: /opt/psa/admin/sbin/apache_control_adapter execution failed:
Service /etc/init.d/apache2 failed to start
Service /etc/init.d/apache2 failed to start

 

[IgorG]

Something wrong with Apache. Check Apache configs with

# apachectl -t

 

[Michael_Freitter]

apachectl -t
AH00548: NameVirtualHost has no effect and will be removed in the next release /etc/apache2/plesk.conf.d/server.conf:6
Syntax OK

 

[IgorG]

With help of this article http://kb.sp.parallels.com/en/111283 try to find in logs why Apache can't start.