I can't change my root account password - I'm told the old password is wrong...

[PaulCutcliffe]

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Parallels Plesk Panel, 10.3.1, Linux 2.6.32-5-amd64 Debian, PC/VMware ESXi.

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
Try to change root account password, told "Error: Unable to change the administrator's password: old password is incorrect. Please, try again.", although this is not the case.

ACTUAL RESULT
Unable to change root account password.

EXPECTED RESULT
Expect to be able to change root account password.

ANY ADDITIONAL INFORMATION
None.

 

[IgorG]

What do you mean? Where you have tried to change root password? And how Linux root password is related to Plesk?

 

[PaulCutcliffe]

My Plesk username is root...

... so it's my main administrator account, called root, that I want to change the password for.

I can log in as root with the password I know, but when I go into My Profile / Change Password, where I've just noticed it says 'Changing Administrator's Password', I enter the old password & my new password twice, & it says: 'Error: Unable to change the administrator's password: old password is incorrect. Please, try again.'

 

[IgorG]

Try to change it with /usr/local/psa/admin/sbin/ch_admin_passwd utility.

 

[PaulCutcliffe]

Thanks - is that a Plesk thing? And will it change my Plesk password?

 

[IgorG]

Description:

# /usr/local/psa/admin/sbin/ch_admin_passwd --help
Utility to set adminstrator's password

 

[PaulCutcliffe]

Didn't work

I searched for how to do that, & found http://support.theplanet.com/kb/con...set-my-admin-password-my-plesk-linux-server - I set the environment variable, echoed it so I could check it, then ran that command...

However, it didn't change my administrator password, so I can still log in using the old password.

 

[PaulCutcliffe]

Can passwords have an underscore?

The password rules seem pretty strict, although it didn't mention underscores - are they allowed?

 

[IgorG]

Usually password cannot contain quotation marks, white space, username. Underscore should be allowed.