I Can't connect to Plesk Control Panel

[YannDel]

Hi,

after the login page, a blank page appears and I can't access to the Plesk Control Panel :

in the file : /var/log/sw-cp-server/error_log

2014/07/09 14:45:04 [error] 7422#0: *3551 FastCGI sent in stderr: "Primary script unknown" while reading response header from upstream, client: 91.204.25.4, server: , request: "GET /admin/ HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "91.204.25.4:8443", referrer: "https://91.204.25.4:8443/"

Is anyone have an idea?

Thanks

 

[IgorG]

Looks like sw-cp-server processes are hung.
Find hung processes, stop them, start sw-cp-server service:

# ps axf|grep sw-cp|grep -v grep
14421 ? Ss 0:00 sw-cp-server: master process /usr/sbin/sw-cp-serverd -c /etc/sw-cp-server/config
14430 ? S 2:22 \_ sw-cp-server: worker process
# kill -9 14421 14430
# /etc/init.d/sw-cp-server start

 

[YannDel]

Thanks IgorG for your reply but I've the same problem.

 

[YannDel]

I always find hung processes, even after having stopped and restarted sw-cp-server service:

[root@vps45722 ~]# ps axf|grep sw-cp|grep -v grep
18217 ? Ss 0:00 sw-cp-server: master process /usr/sbin/sw-cp-serverd -c /etc/sw-cp-server/config
18218 ? S 0:00 \_ sw-cp-server: worker process

 

[YannDel]

I always find hung processes, even after restart : after the login page, a blank page appears and I can't access to the Plesk Control Panel


[root@vps45722 ~]# ps axf|grep sw-cp|grep -v grep
17674 ? Ss 0:00 sw-cp-server: master process /usr/sbin/sw-cp-serverd -c /etc/sw-cp-server/config
17675 ? S 0:00 \_ sw-cp-server: worker process
[root@vps45722 ~]# kill 17674
[root@vps45722 ~]# kill 17675
-bash: kill: (17675) - Aucun processus de ce type
[root@vps45722 ~]# /etc/init.d/sw-cp-server start
Démarrage de sw-cp-serverdÂ*: [ OK ]
[root@vps45722 ~]# ps axf|grep sw-cp|grep -v grep
18217 ? Ss 0:00 sw-cp-server: master process /usr/sbin/sw-cp-serverd -c /etc/sw-cp-server/config
18218 ? S 0:00 \_ sw-cp-server: worker process

 

[IgorG]

Try to use bootstrapper repair procedure.

 

[YannDela]

After using bootstrapper repair procedure, I've this message :

Trying to start service mysqld... mysqld (pid 19791) is running...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 012000018
DATABASE ERROR!!!
Previous product version is 11.5.30, but previous database
version is 012000018. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.

ERROR while trying to check database version
Check the error reason(see log file: /tmp/plesk_11.5.30_repair.log), fix and try again

***** problem report *****
ERROR while trying to check database version
Check the error reason(see log file: /tmp/plesk_11.5.30_repair.log), fix and try again

 

[IgorG]

All is described here:

Trying to find psa database... version is 012000018
DATABASE ERROR!!!
Previous product version is 11.5.30, but previous database
version is 012000018. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.

Dump of psa database you can find here - /var/lib/psa/dumps